Southboro Appliance

I have used Jim many times. Long ago, he was responsive. Now he ignores or calls in sick.

I have a GE convection oven. Last January 2019, the lower oven became more and more difficult to light and then it just stopped. I contacted Southborough Appliances through Angie's list shortly afterwards and was able to have Jim Moore come to my house. After analyzing the problem, Jim got right to work replacing the igniter and performing a custom repair on the heat deflector shield, which he advised me to replace. The oven worked again! Five months later, the oven continues to work with the custom fix. I was impressed by Jim's focus as he made the repair and his detailed knowledge of the GE model that I owned, including the design flaw in the heat shield that led to the failure of the igniter. I am planning on contacting him again with a problem I am having with my clothes washer.

I called Jim because our dishwasher wasn't draining properly. He diagnosed the problem as a broken drain pump. He also noticed that the dishwasher was connected to the cold water! We've lived in the house for 5 months and never knew that but it explained why our dishes never looked clean. After Jim fixed both issues for us, the dishwasher is operating better than it ever has! Thank you, Jim!

I needed to get someone over asap. I texted Jim in the evening and he responded within an hour scheduling me for the next day. He arrived on time and diagnosed the problem as a bad compressor. He provided me with a pro/con on fixing vs buying a new one. Even better he offered to drop off a spare fridge to help bridge the gap of not having a working one. Great service- would recommend

good. Repaired quickly and squeaking noise is gone.

Jim responded to my email within 15 minutes of sending it. He agreed to come to my house at a time convenient for me. He arrived on time, was very personable and was able to easily diagnose the problem. He stopped the leak and re-installed my dishwasher. The job was done in about 30 minutes. His website had a coupon that I had completely forgotten about. Jim added it my order without being asked. I will definitely call Jim again should I need an appliance repair.

Jim replied promptly to my text and we set up a time to fix my dryer. He kept me informed of his schedule and arrived on time. He quickly figured out the problem and fixed the dryer and an awkward hose leading to the external vent. He cleaned out the vent and made a repair. He was very tidy and a pleasure to deal with. I would definitely use Jim again.

Jim is very knowledgeable, honest, and does quality work. He has repaired a refrigerator and washing machine in the past. Today he installed a new dishwasher. His prices are very reasonable, and I recommend his service.

Jim has worked on our GE refrigerator in the past and has been great. My wife setup an appointment well in advance to look at our double oven and microwave. When he never showed up on the day he was supposed to come I gave him a call and got a voicemail. Unfortunately he was out sick and was not working on that day. This is understandable but an advance call would have been nice so I could have gone into the office that day. Also he never called to reschedule. I guess his business is doing well enough that he doesn't need to keep his current customers. Anyway I found a new company to service my appliances.

Jim scheduled an appointment for the day following my call. I rushed home to meet him. 40 min before he was scheduled to arrive he called and left a voicemail (I was away from my phone) indicating he had to pick up his wife and would not be able to make the appointment. I called him back and got his voicemail. Left a message asking him to call back if he could come the day after he scheduled the appointment. No call back received. It is understandable that an individual running a business will have an occasional issue that prevents them from keeping scheduled appointments. It's not OK that they don't extend themselves to promptly reschedule. Also in looking more thoroughly at this provider's reviews it becomes apparent that he generally does a great job when he shows up, but that he has a problem with keeping appointments, showing up when scheduled and managing relations with customers. I sincerely hope he gets these under control in the future.

My refrigerator appeared to be going so I called Southboro Appliance. Jim was able to come the same day. He was able to get it running better but advised that my compressor was damaged. He advised that a repair would cost $600 for the part alone and recommended that I buy a new refrigerator. He also replaced a value on my washing machine and got it running good again. He noticed that I had a dryer in the garage that I was planning to get rid of .a He recommended that I replace the cord and I would have a very good dryer. He demonstrated how to replace the cord. He charged me for repair of the washing machine but not the refrigerator. The Total including a $25 Angie's List coupon was $229.

Jim took my call and set up appointment ten days in advance. The night prior to the work he didn't answer my call or email promptly, then late night he returned call saying he's sick and can't make it, we set up another app

did an excellant job, very polite and clean and knows his business.

I called on 11/07/2014 to get our dishwasher fixed. It was running excessively long - 6-7 hours instead of 2-3. I didn't have the model number available, since I was at work. I called back on 11/09 and left a voice message with the model number. I also e-mailed a picture of the model number tag to their e-mail address. I never got a response back.

Nothing says, "Oh, crap!" like waking up in the morning to a freezer full of water. Luckily, I found Southboro Appliance on Angie's List. Jim answered right away and after a few trouble shooting questions, we made an appointment for the afternoon. He was prompt and professional and gave the frig a series of tests to find the problem. Unfortunately, a previous repair had left a sensor vulnerable to water, which shorted out the costly electronic board. Fortunately, Jim had done his research on the make and model during our telephone Q & A session, so he had the necessary replacement parts with him. (As a bonus, he showed me the burnt out board and exactly where the fail was - something a lot of technicians would not bother to explain.) Within an hour or so, the frig was chillin' and so was I. Thanks, Jim!

Jim was great. He responded quickly to my phone calls. I described the water leak problem with my LG refrigerator (which many appliance places won't even deal with), and sent him over a couple of photos. He did a preliminary diagnosis, ordered the right valve and hoses, and showed up prepared to fix whatever the problem was. He actually showed up EARLY!!!, was presentable, and a nice guy (my spouse and pups all agree). He fixed the problem handily, and informed me about his 1 year warrantee. I will happily hire him again, the next time a need arises, and will tell all my friends!

Prompt service, very pleasant and professional.

Southboro Appliance appears to be a small, one-man operation. I was aware of that going in and I was expecting better, more personal service as a result. What we got was what I would deem lackadaisical, half-hearted follow through on a job that was obviously low dollar and low margin and very much treated that way. Knowing that we had a small fix required I was hoping going to a small, local provider would be a good match but the overall process played out in a manner that I was expressly trying to avoid. Jim, the owner, certainly knows his stuff and ultimately made an effective diagnosis and fix. I'm sure he has the necessary expertise to deal with most appliance issues homeowner's encounter through the normal course of daily life. Once he identified our job as a relatively small one he made an appointment to come back and fix, he subsequently forgot about that commitment, and then was difficult to track down for a period of 2 weeks before he got back in touch (via text) to confirm he would come by and complete the job. I'm big on the customer service aspect of the experience and was disappointed here and won't be using this vendor again.

Our washing machine had stopped spinning. Jim quickly diagnosed the problem and repaired the machine all in one visit, and for a reasonable price.

Prompt response to phone messages and on time arrivals. Clearly knew the product and problems. It took two trips as the fill sensor had an intermittent failure that let the new ice maker start the first time. Excellent response for second call.

He was running early, so he called to see if that was possible, Work was done effortlessly in 40min, with a one year warranty. He had the parts in the truck and the whole process couldn't have been smoother. Would definitely use again.

Doest not show up or return calls

Jim was very good to work with and he was always on time. He diagnosed the problem with the stove and had to order a part, and assured me that the stove was fine until he could install it (it's been really hot and I haven't been using it that much anyway but his assurance was well taken nonetheless). The part was installed about two weeks after he initially came over and that was fine with me (he took a long July 4th holiday - we all need vacations). When he came to install the stove component, I asked him if he could take a look at the dishwasher door that wasn't opening/closing smoothly and fixed that with no problem.

I initially had a scheduling problem and Jim worked it out with me. He arrived on time and completed the job in 25 minutes. He knew what part to use and brought it with him. He was very courteous and knowledgeable. Very satisfied.

Jim came the next day after we called (before we had to leave for work), and was able to fix it on the spot. He also recommended changing the hoses as they were at least 5 years old and showing signs of cracking. He wasn't pushy about it at all. He had the new ones in his truck, so that was great. And as our washing machine is on the 2nd floor, we felt this was a great suggestion! We will definitely use Jim again, and give him a great recommendation!