Murphy's Air Conditioning, Heating and Plumbing

Description of Work: Spring maintenance

Description of Work: Annual maintenance on heating and A/C units.

Description of Work: installed new furnace

Description of Work: check out, repair and routine service

Description of Work: Installed bathroom water faucet. Very well.

Description of Work: Office employees are extremely rude. Murphy's has done maintenance and repairs on my gas furnace and air conditioning since they took over Souza. I will never hire them again. I will not go into detail but this has been an ongoing problem with billing and scheduling appointments with office employees.

Description of Work: The experience i had with murphy's was one of the worst experiences i have had with a service provider. i chose them based on price and the angies list rating for them. Murphy's must have written the three A reviews on Angies list, for my experience with them was dramatically different. The abbreviated version is that the install was done later than agreed, plumbed incorrectly, for a week i had no heat despite several technicians trying to figure out what the problem was, and during that week the salesman would not return my messages, and when i called and asked to speak to someone else i was put on hold for twenty minutes until i finally hung up. The only positive was the attending plumbers were respectful and courteous. The system seems to be working now, but I have not heard from Murphy's about a propane provider set up and other services they were suppose to assist me with. This experience was one for the record books. I don't recommend them.

Description of Work: I used Murphy Services for our spring startup.

Description of Work: The heating would cut off and on erratically. Service professional was good and the service was fine but the charge was quite high in my estimation especially compared to other companies we have used in the field of heating and A/C. From the time of my call until the technician's arrival, I had turned the furnace off and then back on 10 seconds later. The furnace began working again. The technician informed me, however, that by resetting the furnace, as described previously, I erased the error message so that there was no way to determine what the problem was. The technician felt it was probably the control board but we had it replaced twice last year so I nixed this fix. We decided to wait and see if it happened again and then take a decision at that time. I had expected a bill in the neighborhood of $109 which is what we have paid to a previous company and this one also for technical services just a month before for the same problem, e.g. furnace not working. Lo and behold, I received a bill for $162 for a visit of 45 mins. and no part replacement or re-installation. I complained that the bill seemed too high but was informed that there were a number of charges involved in this visit; trip charge. on site charge, etc., etc. even though on the invoice there was one charge for labor and another for materials (although no materials were used). The company insisted that the charges listed were incorrect due to a software problem. I feel like the invoice was probably incorrect but nobody was willing to admit it. I may use this company again because they are good. If I'm lucky, I may also find another company with a reasonable charge for home visits and equally good service. Let's hope so.

Description of Work: Requested a bid to replace existing LP Gas furnace with a high efficiency boiler which would in turn reduce annual costs of heating. Our intent was to be able to reasonably justify the cost of the change.

Description of Work: Installation of first-floor heat pump AC System for providing primarily air conditioning.