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THE REPAIR COLLECTIVE

Handyman Services, Finished Carpentry and Woodworking, Appliance Repair,

About us

WE ARE NOT TAKING NEW CLIENTS AT THIS TIME. ___________________________________________________________________________________________________________ We do NOT use the Angie's List Message Center. Contact us directly at http://www.repaircollective.com/contact-us.php ___________________________________________________________________________________________________________ Our availability can vary from week to week, or month to month. We can't always take on new clients, especially when that would interfere with serving our regular clients that we have been taking care of for years. Phone us for the most up-to-date information, including any exceptions to this. ___________________________________________________________________________________________________________ Home repair, construction renovation carpentry, plumbing, electrical, appliance repair, bathroom and kitchen work, tile repair, chemical sensitivity, energy efficiency, installations, problem solving and troubleshooting of all kinds. We are the ones who figure it out when the last guy has said "It can't be done." ___________________________________________________________________________________________________________ As a collective, we try our best to observe the Seven Cooperative Principles listed at the bottom of this page: http://rivervalleymarket.coop/about/frequently-asked-questions/ Because of principle #6, “cooperation among cooperatives,” if you are a member of a collective or cooperative, please call us and we will try to be of help in whatever way we can. ___________________________________________________________________________________________________________ PLEASE READ!!! ALL work is done on a "TIME PLUS MATERIALS" basis. Although we may hazard a guess on the general BALLPARK your repairs may cost, it is impossible to know every detail of everything we run into in the kind of work we do. Therefore we do NOT give estimates. "With estimates someone always loses." With an estimate either you are paying to much, or your contractor is doing sloppy work to come in on price. It could also mean we end up working for free, and given the portion of what we charge that end up in our pockets, we couldn't afford that. We DO NOT pad our prices out to insure the safety of overcharging for each job; instead we charge a fair job for what we run into. We are sorry, but if you are not okay with us using the standard of "time plus materials" for handyperson work, you will have to look elsewhere. Our long term clients have come to know that sometimes the price is very low, and sometimes it can be higher, but that, in the long run, it averages out to be a great deal and it is always fair.

Business highlights

21 years of trusted experience

Services we offer

HOME REPAIR, CONSTRUCTION, RENOVATION, CARPENTRY, PLUMBING, ELECTRICAL, APPLIANCE REPAIR, MASONRY, BATHROOMS, KITCHENS, TILE WORK, CHEMICAL SENSITIVITY, GREEN CONSTRUCTION & RENOVATION, ENERGY EFFICIENCY, INSTALLATION, PROBLEM SOLVING & TROUBLESHOOTING OF ALL KINDS.

Services we don't offer

ROOFING.

Amenities



Accepted payment methods

Check

Reviews

4.946 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
89%
4
4%
3
4%
2
2%
1
0%


Rating CategoryRating out of 5
quality
4.9
value
4.7
professionalism
4.8
responsiveness
4.6
punctuality
4.7
Showing 1-25 of 46 reviews

Gail M.
09/2015
5.0
electrician, handyman service, plumbing
  + 1 more
Tim is a very kind and conscientious jack-of-all-trades who is willing to share his knowledge if you want it. He taught me what was wrong explicitly, and how best to fix it. He saved me some money by giving me the steps to take to fix a leaky faucet and THEY WORKED! I would not hesitate to call him for any further job I needed.
Description of Work: Installed lighting, repaired screens, fixed a plumbing leak in the basement.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$600

linda A.
08/2015
3.0
contractors, handyman service, woodworking
  + 1 more
Not the best. Arrogant when asked to fix the trim. Did not comeback to fix when we had an appointment
Description of Work: Replace and fix rotten trim and door sill. Cost 50% more than he said it would. Workmanship in places was shooty. Mitre cuts on trim have a 0.25 inch gaps. Did not chalk. Put a dab of chalk on on flashing over door where it should have even replaced

Rating CategoryRating out of 5
quality
3.0
value
3.0
professionalism
2.0
responsiveness
2.0
punctuality
2.0

Yes, I recommend this pro

Response from THE REPAIR COLLECTIVE
Dear Angie's List members, Please take a moment to compare this to the rest of the reviews we have received from you. I am sorry to say this, but I honestly feel we were dealing with someone who is dealing with some severe mental or emotional distress. Her complaints started out as irrational, and just got more bizarre at each attempt to address them. You will see, upon a fair reading of what others have said about us, that her perception is neither indicative of our work, nor of how we relate with our clients. The sordid details are below. One of the stranger complaints listed here, though certainly not the strangest we received from her, was that it cost 50% more than our estimate?! Now right in our listing here on Angie's List it says that “We do NOT give estimates” and that “ALL work is done on a 'TIME PLUS MATERIALS' basis.” We did share our hourly rates with her, as they are seen on our Web site, and said that we had kept a second day open on our schedule for her. As we were finishing the work, she exclaimed over and over that she couldn't believe that we got it all done in just one day. She went on to gush how great everything looked. So even if she had somehow decided, despite our discussion that it would likely take longer, that it would take only one day, with the increase in materials cost to a more rot-resistant choice, which she approved, we were only 10% over what she dreamed up, and far below the time we had allotted. Given all the praise we got, both on the quality and on finishing so quickly, it came as a total shock, to receive these complaints THREE MONTHS after the work was done. It is so unusual for us to receive any complaints at all, that we dropped what we were doing and were out there within minutes of receiving her e-mail. Since they had said they were going to do the painting and caulking, I was puzzled, but not shocked by the complaint that we had not “chalked,” knowing we would be happy to contract that additional work for them on the same terms. What really had me concerned, and eager to look into right away, was the claim of bad mitre cuts. The fellow who was working with me that day is often praised for being meticulous and methodical, and always does great work. I came out, camera in hand, to see what my co-worker had done and was amazed to see perfect cuts all around. Her husband agreed. Even though they had not yet done the caulking, the joints were far better than the originals. He pointed out her complaint of a chip (smaller that a half dime) at the edge of some metal flashing. He agreed it was pre-existing, that we had not done it, and that it would not have been worth the extra cost, or the risk of potentially damaging the clapboards, to have replaced it. We also went over with him her complaints, not listed here, that the trim came down to the deck. Looking at it, he saw it obviously did not. In another spot, it did meet the threshold of the doorway, which he saw it was supposed to do. I also explained how we had applied a sealant to each cut we had made. Not many other contractors do that. Then I explained how we did not use the cheaper finger-jointed moulding which lets in water and causes rot. After she had approved the better moulding when we arrived, I even had offered to drive back for free on my own time and change it for the cheaper stuff if she wanted me to. We did not, as she says, just “not comeback.” I sent a very detailed proposal after my review of her initial complaints. I waited for three weeks and did not receive a response. Two days before the further work was scheduled, I sent another e-mail and received no response. It was not until that morning, when she had already been removed from our schedule, that we got a couple of nasty e-mails, one of which inadvertently disclosed that she was hoping to take advantage of us. At that point we had no choice but to say that we were sorry, but we could not enter into any more work with her. Throughout this whole interaction, every time we showed how completely without basis one complaint was, she would just make up a stranger one, ending with being upset that we had used the bathroom! I am sorry to bore you all with these tedious details, but this was just a little too crazy to let pass without explanation. I just thought it was safer for us, and better for all concerned, not to do any further business with her. Although we had been willing to address any further work she wished to have done, we are sorry it is beyond our abilities to deal with someone who is having this level of emotional difficulties.

RICHARD S.
11/2014
5.0
electrician, handyman service
  + 0 more
Work done beautifully and promptly despite damage uncovered in the process requiring more materials and labor than originally thought. A pleasure to deal with; highly recommended!
Description of Work: Replaced rotting/ damaged decking and fixed our noisy bathroom ceiling fan

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$760

Response from THE REPAIR COLLECTIVE
Deck rot. Rot is always hard to predict. You would think that on a deck you would be able to see most of what needs to be done. We got into it and found a fair amount more than what was visible to the eye. We had run all over town finding boards that matched the shape and grain of what they had. When we found more work was needed we weren't going to leave any behind just because it wouldn't show for a few years. It was going to be more economical for them to get it all done at once, especially because the painter was due to come soon. We tried to check in with them, and when we couldn't reach them, decided it would be most cost-effective to proceed with what really needed to be done. We are glad they agree with our judgement.

Virendra M.
10/2014
5.0
handyman service
  + -1 more
I'm a repeat customer. Tim is fantastic! He is a real engineer by disposition -- any frustrating, non-trivial problems you may see in your house are an interesting puzzle for him. He walks you through his thought process really nicely. He is very honest, isn't interested in getting more business out of you, and will direct you to people with the right set of skills for problems that should be handled by others.
Description of Work: Fixed new doors, some siding work, bathroom vanity top replacement.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$550

Response from THE REPAIR COLLECTIVE
He has been a pleasure to work with. There has been a long list of things to get his house ready for market, and we have been back several times. When he says we aren't “ interested in getting more business out of you” he is showing we are happy to refer you to someone more cost-effective for larger jobs or more skilled in a certain area. We have enough business that we don't need to take on jobs we aren't right for, and wouldn't take them on even if we did need the business. Sometimes we have been at his house all day. Sometimes we've run out for that one little tweak to make things perfect before the house is shown. He wants the job done right. One time when we recommended that he call someone who was a specialist in a certain time of work because they might get it done faster, he was insistent on us because he knew it would get taken care of promptly and it would be done right. Like most of our clients, he often isn't asking what it will cost. He knows we are going to be as efficient and thorough as we can, and charge only for what we do. Often this works out to be a great deal for the client. On our last visit, however, there were what seemed to be a couple of tiny adjustments that were needed. I am sure he expected Tim would be there around an hour. It ended up being three hours because the client's initial diagnosis was a bit off and because we had to run out for specialty metric parts and metric tools. He understood and was happy we took the time to do it right. He also understood that anyone else who would have addressed this problem would not even be able to find its real cause and would have spent weeks ordering parts that weren't needed and replacing the whole system instead of working to find what turned out to be an easy fix.

Katie L.
07/2014
5.0
handyman service
  + -1 more
They took the time to call me back and provide insight about my project and recommend people they've worked with in the past.
Description of Work: I inquired with the provider via voicemail about a project I was planning. Despite the voicemail saying they were not taking on new clients, I received a call back and was referred to another provider who is doing a great job.

Rating CategoryRating out of 5
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Response from THE REPAIR COLLECTIVE
Glad we were able to help. When we do give referrals, we try to let you know who we have worked with and know their work, who we have heard great things about, and who we have just heard of and you should more throughly check out yourself.

Peggy M.
06/2014
5.0
handyman service
  + -1 more
For the specialty items, he did a little extra research, then made sure we wanted to spend the money needed to repair the items. We have used the service repeatedly and have been happy with the end results. He is always willing to take something back if we are not completely satisfied( but we always are).
Description of Work: Had lots of things repaired. Lamps, microwave, wheels for luggage, vacuum cleaner

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
4.0
responsiveness
4.0
punctuality
4.0

Yes, I recommend this pro
$120

Response from THE REPAIR COLLECTIVE
These guys are dedicated to keeping things out of the landfill! These are all small repairs on smaller items they drop off. It's not a profitable thing, but they are usually fun little projects.

Jayne S.
03/2014
5.0
handyman service
  + -1 more
Everything went smoothly and the result is very good. Tim and his counterpart were very reliable, professional, and dedicated to the task at hand. They did a lot of trouble shooting and anticipated the next task to avoid any useless downtime while on the clock. Tim assisted in decision making necessary to get the job done right the first time to avoid unnecessary delays and expenses. If Tim felt he wouldn't be the best person to do a specific job or that it would take him longer to do than someone else (which longer time means more money) he immediately let us know and refer appropriately to someone who could do the job better and faster. The bathrooms both look great and his service was expeditious and reasonable.
Description of Work: 2 Bathroom renovations including wainscotting, sink and vanity top replacements, faucet replacements, light fixture installations, cabinet hardware replacements and toilet replacements.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$1,500

Response from THE REPAIR COLLECTIVE
[Member Name Removed] was a wonder to work for. She went out of her way to get ready for us, and did much more than anyone could expect. She saved a bit of money by being prepared and asking us to leave some of the cleanup to her. We discussed a lot of ideas, and offered our opinions on taste, even though our skills are more geared toward problem solving than they are to décor choices. We were able to offer some insights into the the lines of the bathroom would be effected by some of the choices, and offer some practical limits to what you would get for the price. I do wonder if she has the price correct in her review. It seems lower than I would have thought. But it was for a partial remodel, so it could have been that low. We would look forward to working with her again.

Ann M.
07/2013
5.0
handyman service
  + -1 more
According to their answering machine on 7/8/2013 they are not accepting any new customers at this time. They are only providing service to existing customers.
Description of Work: could not use
Rating CategoryRating out of 5

Response from THE REPAIR COLLECTIVE
Sorry we couldn't take you on at that time. If you are having trouble finding someone in the future, and we still aren't taking new customers, perhaps you could send an e-mail through the Web site and we could recommend someone.

diana H.
05/2013
5.0
handyman service
  + -1 more
He came when he said he would, gave us a fair estimate of price and time and stuck with them.
Description of Work: Removed old linoleum flooring in bathroom and installed wooden floor. Also installed new toilet and sink faucet.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$3,000

Response from THE REPAIR COLLECTIVE
This was our first job with them, and we have since been back many more times to fix everything from a deck to basement steps. They had picked up the flooring themselves and found that the lumberyard had cut it to the wrong dimension. We were able to install it in a different orientation that they were satisfied with. They are always seem happy to see us and are always appreciative of what we do.

Patricia D.
03/2013
5.0
ceramic tile
  + -1 more
They were fine. They showed up on time and did exactly what I asked him to do. They were kind of random small things. He was professional.
Description of Work: I used The Repair Collective.

Rating CategoryRating out of 5
quality
4.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$400

Response from THE REPAIR COLLECTIVE
There was an area of the cinderblock into the basement that had been left open. We found block to fit the opening and got it patched up. After that we addressed the usual list of this fell off, that doesn't close, etc.

Gertraud G.
02/2013
5.0
appliance repair, plumbing
  + 0 more
Tim McNerney is professional through and through. Not only is he articulate in explaining problems and the steps required to fix them. He also shows his clients problem solving skills. I learned a lot from him in the two hours he spent on several repairs in my home. He is the best repair person I have engaged in recent years.
Description of Work: Dishwasher repair, new supply line drip under the sink, new nut on disposal drain, moved gasket on disposer outlet, tightened right sink.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$114

Response from THE REPAIR COLLECTIVE
We have been back to her house time and time again. She is a delight to work for, and I enjoy running into her in town as well. Since the initial visit, we have been back for many larger projects. Not every one turned out to be as good a bargain as our first visit, but she has an understanding of how much more she is getting for her money, the value of hiring a well-equipped and highly skilled team. When we run into a surprise, she interested in hearing about it, but always says go ahead and do it the way we suggest. She has come to know what to expect from us, leaves much to our judgement, and is always satisfied with the work and price.

John B.
01/2013
5.0
handyman service, small appliance repair
  + 0 more
See the above description. That says it all.
Description of Work: I had a coffee grinder that wouldn't start. It wasn't the grinder per se, but rather the on-off switch that didn't seem to work. It's not easy finding a small-appliance repair center but thanks to Angie's list, I did find The Repair Collective. The problem was the switch and Tim was able to check it out and fix the machine. The grinder works fine- Tim did a fine job at a reasonable price and I was glad to have found a small-appliance repair person in the Amherst-Northampton area.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$44

Response from THE REPAIR COLLECTIVE
Tim has a hard time leaving a small appliance unfixed. If you have read the story of the pioneer girl Caddie Woodlawn, then you may know the quote of the traveling preacher who said when asked what was wrong with his broken clock: “Well, I don't rightly know. I was winding it up one night, when suddenly it gave a little gasp and a long sigh, like a soul departing from the body; and it wouldn't go after that. Sometimes, from force of habit, I take it out at night and start to wind it. Then I miss its genial tick, and I feel as if I am looking at the face of a dead friend." “A dead friend! The phrase sank into Caddie's mind. Perhaps that was why she always hated to see an unwound clock standing idle.” Likewise someone said of Tim “Your hands itch when you see something that doesn't work, don't they?”

Fred A.
11/2012
5.0
handyman service
  + -1 more
He did a good job, and was nice to work with, efficient and neat. The reason we gave a "C" for responsiveness is that we had lined him up to come look at another job a couple years later and he didn't return our phone call on the first try. (He said it was a busy time for him.) Then, when we had a time set he never showed up. He said that he thought it was a tentative appointment. This incident would not necessarily prevent us from using him again, as it could have just been a misunderstanding, but it was frustrating at the time, as we had stayed home from work to meet him. (This work was done several years ago. I couldn't submit the form without entering a service date, so I just randomly put in a date.)
Description of Work: We had Tim install a new storm door for us, which involved some rebuilding and chiseling of the door jam.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
3.0
punctuality
5.0

Yes, I recommend this pro
$150

Response from THE REPAIR COLLECTIVE
So much time has passed, it is not surprising the member doesn't remember this correctly. For the job listed above the cost was $101.25, not $150.00. He did get a “good job”, at less than half of what it should have cost. Such an installation, especially when we run into the problems he describes, can run in the neighborhood of $250. A small part of the discount was due to efficiency, though mostly it was done as a favor to a friend. So, to everyone else, please don't expect that kind of deal as we simply cannot afford to subsidize everyone's home improvements! Everyone can expect us to be “nice to work with, efficient and neat,” and the price will be reasonable, though it won't be a gift. Wow! I'm put in the position of trying to respond to a supposedly missed appointment, and the late return of a phone call, that happened “several years ago.” Fortunately I recall it well, as the whole interaction was so odd. As for the phone call, we do return each and every call, as our outgoing message says, though this sometimes takes a few days. At the time he is referring to, I was spending over 10 hours a week just returning calls after working around the clock fixing things. Also, our regular clients, who have been with us for years, know, as they have seen in their own homes, delays in returning calls are often because we are often out looking at their jobs and taking care of their emergencies until after 9:00 at night, after which it would be too late to call people in their homes. They know they can depend on us to take care of them, and are reasonable and understanding about return phone calls. If they feel they might have been missed, they give us a second call, as our outgoing message suggests. They treat us with the same respect they know they will be treated with. As for the supposed missed appointment. I have missed only two appointments in over 5 years. This was not one of them. One of the oddest things about this was that he wanted me to make two, separate half hour round trips: one to “look at [the] job” and give an estimate, and another to actually perform the job. This for a job which he said would take less than 15 minutes to complete! I remember we considered a certain day, but then the member immediately said “I could just do it myself,” and that he “was only asking [me] to do it” because he “didn't feel like getting out a ladder to tack up one loose piece of siding.” I said I could pencil it in until he could commit that he definitely wanted it done, and asked him to check on this (before I wasted half of my day, and, waived our two hour minimum as a favor to a friend, and only charged him for 15 minutes of my time). Additionally, we have never charged for travel time, and that alone would take me four times longer than the job he described. On the few times I ran into him after that, he again said “I could just do it myself. It would only take a few minutes.” This is so startlingly unrealistic, that I think anyone who has had work done on their home can understand why I asked him to be totally sure before I expended hundreds of dollars of time for a $15 dollar job. Given that he could easily do the work himself, as he told me each time I saw him, it is hard for me to understand why he claims TWO people were waiting — as he said, “WE had stayed home from work to meet him”— when either one of them, as he described, could have tacked the siding on him or herself in a few minutes. I'm afraid I have to give the member a D for responsiveness and consideration. He still gets an A for being an all-around pleasant guy. I wish him no ill will; I just think he is unaware of what he said and its cost to others. I'm afraid this may be the straw that breaks the camel's back on extending favors to those we have not worked with before. Stopping by to take care of a tiny something, sometimes for free, we will continue to do for our regular customers, but we simply can't afford to do it for anyone we don't have an established relationship with as it takes us away from the people who have come to depend on us for years.

Joel N.
09/2012
5.0
handyman service
  + -1 more
I think that Tim can do almost anything and, when he does, does an impeccably professional job.
Description of Work: Installed ducting for a room air conditionr and replaced some rotting roof rain gutters.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
3.0
punctuality
3.0

Yes, I recommend this pro
$750

Response from THE REPAIR COLLECTIVE
This customer was a bit generous in his opinion of price here, because it ended up being a fairly expensive job. Then I remembered he was present and saw what it took to get the ducting out of the house! It nearly burnt out a hammer drill and burnt Tim out as well. I'm glad he was understanding of what we ran into. We did manage to make up a fair bit of the time by doing the second project as efficently as possible. Tim agrees with him, and likes to think he can do anything too, though he still sometimes has to rely on the rest of us in the collective, or on our Board of Directors. You'll get far with him from praise like that, with appreciation, and from listening to his rants on why replacement windows devalue older homes and don't save any energy.

Lorraine R.
07/2012
5.0
ceramic tile, handyman service, plumbing, remodeling
  + 2 more
I had contacted The Repair Collective for ceramic tile repair in a bath. They were unable to accommodate the urgency of the work to be done; however, spenttime with me on the phone suggesting handymen who might be able to assist and provided contact information. I was able to reach an individual who had worked with The Collective in the past who performed the work with great satisfaction. Thank you.
Description of Work: Repair to the ceramic surrounding tub area.

Rating CategoryRating out of 5
professionalism
5.0
responsiveness
5.0

Yes, I recommend this pro

Response from THE REPAIR COLLECTIVE
An uncannily timely rebuttal to the comment below. August and September can be the busiest times for us, and we weren't able to send anyone out to her job. It must have been either she was selling her home or is a landlord, because her address indicates that she is far outside our service area. I'm glad the referral worked out well for her. We really do need to know how others we know worked out, so we know whether to refer people to them in the future. Tim still answers all our phone calls, and can only do that at nights after when he gets home from work early enough. For health reasons, that you can find links to on the Contact Us page of our Web site, he doesn't use a cell phone (and recommends that you don't either). We don't have a receptionist, which means that when you do reach us, you'll be talking to someone knowledgable about the work. We can be hard to get ahold of, but the benefits are accurate answers, and that when we are on the job, we are focused on the job! If you need a quick and inaccurate answer, I believe the big box stores specialize in that. One of the advantages with dealing locally is the folks you talk to, whether a contractor or in a hardware store, are often more knowledgable, and as you establish local relationships, you quickly learn who has the most thoughtful and well-informed reponses.

Patrick C.
07/2012
5.0
custom cabinets, electrician, handyman service, plumbing
  + 2 more
I had a lot of work done by Tim Mcnerney. He's easy to talk to, smart, and inexpensive. He did a great job overall.
Description of Work: The Repair Collective did some plumbing work for me. I've used him 4 months ago and he put in our toilet and the last time he came out was to fix our dryer 2 months ago.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$250

Response from THE REPAIR COLLECTIVE
Boy, did I ever get to feel like a hero. Went out to address a drip in the kitchen ceiling that a plumber couldn't access. Only had a few minutes available in the morning, but when I got a call from a pregnant woman, just a couple of weeks before her due date, I figured I could at least put her mind at ease. “Hey,” I thought, “she's probably just in the nesting phase, and needs to have a thing or two taken care of, and maybe a little advice.” I ended up pushing another appointment back, as I tried to at least uncover the problem. Opening up the ceiling was easy enough, but when the just pointing to the source of the leak turned the leak into a gush, I figured I might have to do something NOW! “That isn't your only toilet in the house, is it?!” “Yes, and [being 8 and ½ months pregnant, with the kid sitting on her bladder means that] I have to go every half hour.” Okay, so a courtesy call turned into an emergency. My regular clients were glad to let me cancel my appointments that day, and running all over town for parts, the leak was patched, and the ceiling recovered in time for the afternoon nap to end (hers, not mine). Whew! Comfort for the last few weeks of frequent nightime runs to the bathroom. I was back to fix a squeal in the dryer, that was more or less another emergency call. They had already diagnosed the problem accurately, and having the wee one in cloth diapers meant the dryer was going day and night. I was able to fit them earlier in our schedule so the new arrival would have dry and fluffy diapers without the dryer creating such a racket that he would miss his frequent naps.

Patricia S.
06/2012
5.0
contractors, handyman service
  + 0 more
Things went very well- Tim came over about a month ahead of completing this project to speak with me and to brainstorm about what needed to be done. What I liked best was that he was actually willing to repair the window sills as opposed to totally replacing the windows- one other handyman I consulted was in favor of completely removing the windows and reinstalling new vinyl ones. When Tim was finished, all of my windows worked well and still matched one another. Tim and Cesar arrived when they were supposed to on 6/21 and worked steadily throughout that day and Tim returned the next day to finish the project. Upon completion of the job they swept up the driveway, where they had set up their saws, and vacuumed up sawdust and whatnot from the areas surrounding the repaired windows. Their price, for the great quality of work, was not low but was fair. I highly recommend The Repair Collective- Tim is smart, creative with solutions, personable, and conscientious in his work!
Description of Work: Tim and Cesar of the Repair Collective spent 6 hours on 6/21 and Tim spent an additional 6 hours on 6/22 removing 5 rotten (and ant infested- yuck!) window sills and custom cut new ones to install in our older Anderson double hung windows. They removed the rotten sills and the ant nests, sprayed the interior part of each window with ant killer spray, custom cut new window sills which they installed and shimmed, caulked well around each of these windows (on the inside of the sills and outside to prevent water from entering again and causing rot) and patched a cracked section of drywall beneath one of the windows.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$790

Response from THE REPAIR COLLECTIVE
Member had some vinyl windows with sills that had gotten soft. They could have used some caulking years ago, because every one that was under the gable end of a roof wasn't well sheltered from the rain. The sills were vinyl with a wood core, and the wood had rotted, been eaten by carpenter ants, and dissolved into a pile of dust. We cut out the sills, removed the bottoms, and then cut pressure-treated wood, to fill the form of the vinyl. Like so many jobs we do, it was hard to tell what it would take until we got into it. I liked her comment on price: “Their price, for the great quality of work, was not low but was fair.” That's true. I would have liked it to cost less, but we rather have it turn out right than be cheap.

Alexander D.
06/2012
5.0
appliance repair, electrician, handyman service, small appliance repair
  + 2 more
I cannot say anything but INTEGRITY, PEOFESSIONALISM, EXCELLENCE
Description of Work: Highest Rating!!!!! You will be amazed how good they are

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Response from THE REPAIR COLLECTIVE
Many of his projects involved a lot of detective work. His was the second Bosch Dishwasher with and intermittent problem that leads to long cycles. Intermittent problems in appliances can be very difficult to diagnose, so I am still waiting for more information. There was a boiler problem we didn't work on, but did some intial diagnosis, and found him someone knowledgable and reliable to do the work. There were a few other projects that someone had done in years past who either didn't know his limits or had limited experience. We were able to make changes which probably prevented a fire.

ellen L.
05/2012
5.0
handyman service
  + -1 more
MADE A CALL TO THE COMPANY AND THEY RESPONDED PROMPTLY, PROVIDED AN ESTIMATE AND A DATE OF SERVICE. SHOWED UP WHEN THEY SAID THEY WOULD, PERFORMED ALL WORK THAT THEY SAID THEY WOULD AND THEN COMPLETED EXTRA WORK THAT WE ASKED THEM TO DO. GREAT JOB. HIGHLY RECCOMEND
Description of Work: REPAIRED 3 EXTERIOR DOORS THAT CONTAINED ROT. WE WERE READY TO REPLACE THE DOORS AT A MUCH LARGER EXPENSE. VERY HAPPY WITH THE WORKMANSHIP, PROFESSIONALISM, AND PRICE. PLAN ON USING AGAIN FOR ANY REPAIRS NEEDED.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$900

Response from THE REPAIR COLLECTIVE
Member was surprised at first when, on our intial consultation, my recommendation wasn't to rip out all her patio doors and adjoining glass panels and replace them with new ones. Most everything had lots of life left in it, and fortunately she caught it before it spread too far. We were able to cut out sections of rot, and rebuild the frames that will give her many more years of use, and be nearly indistinguishable from what she had. We try to give a ballpark range, but really don't give estimates. With rot, you never can tell what will turn up. We probably went over our guess, but the results came out great, and cost a fraction of what new doors would have cost.

Lori G.
04/2012
5.0
handyman service
  + -1 more
He showed up promptly for an appointment scheduled a month earlier, did a nice job, charged a fair price, and cleaned up afterwards. All around a good experience.
Description of Work: Repair a rotted door frame.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$300

Response from THE REPAIR COLLECTIVE
We are cutting out the bottom of Brosco and similar door frames a good deal. The bottoms were just never sealed well at the factory. They do have a new frame where the bottom foot or so is made of a composite material that won't rot. In this case, we were able to cut out the rotted section, and make up a new one that fit into the space. After a fresh coat of paint, the repair was scarcely noticable.

Jessica R.
03/2012
5.0
handyman service
  + -1 more
They were prompt and professional. They responded very quickly to our initial inquiry, and came by to do the work as soon as they could. The work was great, they explained everything, and the price was very reasonable. I would recommend them most highly. I have every confidence in the work they did and the fact that they stand behind it.
Description of Work: They helped us by doing a number of small jobs around the house. They cut some tile for a new stove opening, diagnosed and repaired a washer, fixed some small damage to wood, and helped install a light fixture (among other things).

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$250

Gary K.
02/2012
5.0
handyman service
  + -1 more
He called back promptly. He came promptly and fixed the problem. He charges by the hour and seems to keep accurate time. The rate is not cheap but not unreasonable. Attitude is professional and he is very knowlegable about a lot of subjects.
Description of Work: I had my dishwasher leveled.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$250

Karen S.
11/2011
5.0
handyman service, home remodeling
  + 0 more
This is an extremely courteous and helpful operation. The story is above. I will use them in the future.
Description of Work: The man who answered the phone conducted some research for me to help me find the best bathtub caulk for a diy project. We had subsequent e-mail exchanges and he came up with the name of an excellent product, which I used with satisfaction. The Repair Collective got nothing out of helping me except my goodwill, but I would certainly call this business in the future for projects I cannot do myself.

Rating CategoryRating out of 5
professionalism
5.0
responsiveness
5.0

Yes, I recommend this pro

Response from THE REPAIR COLLECTIVE
I do spend a good deal of time on the phone helping people avoid work they don't need, and helping them find others to help them when we can't take the job on. I'd heard something from another client who had trouble with a bathtub caulk. Doing some research on the internet I was able to find others who had similar problems with the same caulk. Though she initially had wanted someone to have a look, and redo it for her, we were able to save her the cost on work that she could do herself once she had materials that performed correctly.

Kay J.
11/2011
5.0
custom cabinets, woodworking
  + 0 more
He came on time and did a great job. I had to cancel it once because the refrigerator didn't come when I thought. The price was what I expected. He had given me a range and it was on the high end of the range. He charged $50 per hour and it took 3 hours. I am going to use him again for some very complicated carpentry work.
Description of Work: I used The Repair Collective to change some cabinets so I could get a refrigerator in. He took a cabinet out and basically remade it.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$150

Response from THE REPAIR COLLECTIVE
Fitting new refrigerators into spaces that were made for an older fridge can be troublesome. If you are stuck with cabinets like hers, it's best to make sure that your appliance repair person knows what he or she is doing, which probably means they aren't part of a large chain. Think twice about building cabinetry that will only accommodate a certain sized fridge, but if you are stuck, we can often adjust it.

Meredith M.
09/2011
5.0
remodeling
  + -1 more
They did a good job and they were on time. They were easy to get along with. The price seemed reasonable. They didn’t get back to us quickly.
Description of Work: The Repair Collective replaced a section of the ceiling after removing a fan from there about six to eight weeks ago.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
3.0
punctuality
5.0

Yes, I recommend this pro
$300

Response from THE REPAIR COLLECTIVE
This project we found had the fan already removed. We had to redo some the pieces to support the drywall. Using a faster drying joint compound, we were able to get both coats done in a day and ready for painting. Yes, it often takes a few days for us to get calls returned. Often we are working until it is past a decent hour for us to call clients. Tim, who has been doing all of our scheduling, doesn't use cellular phones for both health and environmental reasons. If you haven't heard from us by the end of the week, please call again. All our calls actually do get returned unless you don't leave your number or your message is too garbled to hear.
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Contact information

P.O. Box 671, Shutesbury, MA 01072

repaircollective.com

Service hours

Sunday:
Closed
Monday:
7:00 AM - 8:00 PM
Tuesday:
7:00 AM - 8:00 PM
Wednesday:
7:00 AM - 8:00 PM
Thursday:
7:00 AM - 8:00 PM
Friday:
7:00 AM - 8:00 PM
Saturday:
Closed

Licensing

Insured

Eco-friendly Accreditations

LEED Accredited Professional
No
Energy Star Partner
No
EPA Lead-Safe Certified
No
Use Green Products or Work Practices
Yes
State Contractor License Requirements

All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

*Contact business to see additional licenses.


Service Categories

Handyman Services,
Finished Carpentry and Woodworking,
Appliance Repair,
General Remodeling,
Plumbing,
Electrical,
Kitchen and Bath Remodeling,
Appliance Repair - Small,
Unfinished Carpentry,
Cabinet Making,
Ceramic Tile,
Drain Cleaning

FAQ

THE REPAIR COLLECTIVE is currently rated 4.9 overall out of 5.

Sunday: Closed

Monday: 7:00 AM - 8:00 PM

Tuesday: 7:00 AM - 8:00 PM

Wednesday: 7:00 AM - 8:00 PM

Thursday: 7:00 AM - 8:00 PM

Friday: 7:00 AM - 8:00 PM

Saturday: Closed

THE REPAIR COLLECTIVE accepts the following forms of payment: Check
No, THE REPAIR COLLECTIVE does not offer free project estimates.
Yes, THE REPAIR COLLECTIVE offers eco-friendly accreditations.
No, THE REPAIR COLLECTIVE does not offer a senior discount.
No, THE REPAIR COLLECTIVE does not offer emergency services.
No, THE REPAIR COLLECTIVE does not offer warranties.
THE REPAIR COLLECTIVE offers the following services: HOME REPAIR, CONSTRUCTION, RENOVATION, CARPENTRY, PLUMBING, ELECTRICAL, APPLIANCE REPAIR, MASONRY, BATHROOMS, KITCHENS, TILE WORK, CHEMICAL SENSITIVITY, GREEN CONSTRUCTION & RENOVATION, ENERGY EFFICIENCY, INSTALLATION, PROBLEM SOLVING & TROUBLESHOOTING OF ALL KINDS.
ROOFING.

Contact information

P.O. Box 671, Shutesbury, MA 01072

repaircollective.com

Service hours

Sunday:
Closed
Monday:
7:00 AM - 8:00 PM
Tuesday:
7:00 AM - 8:00 PM
Wednesday:
7:00 AM - 8:00 PM
Thursday:
7:00 AM - 8:00 PM
Friday:
7:00 AM - 8:00 PM
Saturday:
Closed