Dear Angie's List members, Please take a moment to compare this to the rest of the reviews we have received from you. I am sorry to say this, but I honestly feel we were dealing with someone who is dealing with some severe mental or emotional distress. Her complaints started out as irrational, and just got more bizarre at each attempt to address them. You will see, upon a fair reading of what others have said about us, that her perception is neither indicative of our work, nor of how we relate with our clients. The sordid details are below. One of the stranger complaints listed here, though certainly not the strangest we received from her, was that it cost 50% more than our estimate?! Now right in our listing here on Angie's List it says that “We do NOT give estimates” and that “ALL work is done on a 'TIME PLUS MATERIALS' basis.” We did share our hourly rates with her, as they are seen on our Web site, and said that we had kept a second day open on our schedule for her. As we were finishing the work, she exclaimed over and over that she couldn't believe that we got it all done in just one day. She went on to gush how great everything looked. So even if she had somehow decided, despite our discussion that it would likely take longer, that it would take only one day, with the increase in materials cost to a more rot-resistant choice, which she approved, we were only 10% over what she dreamed up, and far below the time we had allotted. Given all the praise we got, both on the quality and on finishing so quickly, it came as a total shock, to receive these complaints THREE MONTHS after the work was done. It is so unusual for us to receive any complaints at all, that we dropped what we were doing and were out there within minutes of receiving her e-mail. Since they had said they were going to do the painting and caulking, I was puzzled, but not shocked by the complaint that we had not “chalked,” knowing we would be happy to contract that additional work for them on the same terms. What really had me concerned, and eager to look into right away, was the claim of bad mitre cuts. The fellow who was working with me that day is often praised for being meticulous and methodical, and always does great work. I came out, camera in hand, to see what my co-worker had done and was amazed to see perfect cuts all around. Her husband agreed. Even though they had not yet done the caulking, the joints were far better than the originals. He pointed out her complaint of a chip (smaller that a half dime) at the edge of some metal flashing. He agreed it was pre-existing, that we had not done it, and that it would not have been worth the extra cost, or the risk of potentially damaging the clapboards, to have replaced it. We also went over with him her complaints, not listed here, that the trim came down to the deck. Looking at it, he saw it obviously did not. In another spot, it did meet the threshold of the doorway, which he saw it was supposed to do. I also explained how we had applied a sealant to each cut we had made. Not many other contractors do that. Then I explained how we did not use the cheaper finger-jointed moulding which lets in water and causes rot. After she had approved the better moulding when we arrived, I even had offered to drive back for free on my own time and change it for the cheaper stuff if she wanted me to. We did not, as she says, just “not comeback.” I sent a very detailed proposal after my review of her initial complaints. I waited for three weeks and did not receive a response. Two days before the further work was scheduled, I sent another e-mail and received no response. It was not until that morning, when she had already been removed from our schedule, that we got a couple of nasty e-mails, one of which inadvertently disclosed that she was hoping to take advantage of us. At that point we had no choice but to say that we were sorry, but we could not enter into any more work with her. Throughout this whole interaction, every time we showed how completely without basis one complaint was, she would just make up a stranger one, ending with being upset that we had used the bathroom! I am sorry to bore you all with these tedious details, but this was just a little too crazy to let pass without explanation. I just thought it was safer for us, and better for all concerned, not to do any further business with her. Although we had been willing to address any further work she wished to have done, we are sorry it is beyond our abilities to deal with someone who is having this level of emotional difficulties.