Rich Fairfull Custom Closet & Storage Design

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Overall our experience with Rich was mixed. He's a very friendly guy, and communication and scheduling was a breeze. After an initial email he called and was able to schedule an appointment for a walk-through a day or two later after 6pm which was very helpful so I didn't have to take time off work. He looked at the space and immediately had some great ideas and took the necessary measurements. His quote came quickly, with great renderings of the space and a detailed list of what was to be installed. With a competitive quote, we decided to go with Rich because he was someone we could see working with on this project, where other closet contractors seemed disinterested with our difficult space. The installation was set to begin on 2/12, but with the horrendous winter weather his previous jobs were delayed and was forced to reschedule us twice before finally starting the job on 2/16. He was very professional, took off his shoes upon entering the house on every trip carrying materials and tools. He also laid down paper to walk on so he didn't track anything on our newly refinished floors. Everything went smoothly on the 16th - he cut and installed vertical shelving, as well as a set of low shelving that was to have a bench top installed. He cleaned up everything before he left and was back at the house by 9:15am the next day. He continued his work on the 17th, but ran into an issue. Our ceiling is slanted at a 32-degree angle, but he had just assumed it was 45-degrees leading to a mis-cut and improper fit of slanted pieces that were to be mounted under the roof line. He immediately said that he would replace them (at his cost) with proper cut pieces, but it just seemed like a bit more basic planning would have prevented this error and delay. Rich wrapped up on the 17th before I returned home, but he sent me a detailed email going over what still needed to be done, including ordering & installing the bench top and replacing the vertical pieces that were cut to the wrong angle. We provided him our wood preference for the bench top and forgot about it. 5 days later (on Sunday night) we get an email telling us that the bench top we liked was discontinued and we should pick another one. Not sure why it took 5 days to order the bench top, or assuming it was ordered when we initially provided our wood preference, why we found out about the discontinued style several days later - either way it was another issue that seemingly could have been prevented with a bit more planning. We did continue to get updates from Rich when the bench top shipped (2/25, with a 3-day transit time) and with scheduling the final installation. He was able to get back to our house on 3/6 to finish the install and emailed our invoice the following morning. He even came back out on Sunday to make some minor alterations to the closet to meet the design that we had originally discussed but were not achieved during assembly. Overall it was a fine experience, with a few headaches along the way. If partial letter grades were an option, Rich would get a "B+" from me. The only reason it's not an "A" overall is due to the delays and minor issues with the project planning that caused those delays. The project took 3 days (1 full day, 2 half days) to complete over the course of 3 weeks, and we are happy with the quality of our completed closet.

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We were completely blown away with the quality, professionalism and excellent communication from Rich. His dedication to his craft is evident in his work. His price was reasonable, and we felt taken care off from beginning to end. I was so impressed with My experience with Rich and his company, I wrote an article on my blog, under "Small Business, Large Rewards", if you care to read on. Sahurley12@wordpress.com.