Mid State Building & Remodeling

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I prepared detailed documentation of the house remodeling project and contacted several contractors, Mid-State Building and Remodeling was one of them. We met with Mid State’s Project Specialist - Dan, and within a couple of days we received a quote. During the same time, we received a quote from a different contractor. This second bid seemed to be a better choice for us and we informed Mid Sate that we made our decision and we are moving forward with a different contractor. To our surprise, as we expected a fair and final price upon submitting the first bid, Mid State lowered their originally proposed price by 20% and extended the scope of work. Dan assured us the quality will not be compromised by any means. Since this was saving us a few thousand dollars we decided to sign the contract. During first day of construction, the lead carpenter took down a load bearing wall and left it unsupported overnight. Subsequently, I was informed the wall was determined to be load bearing and there is going to be additional cost related to changing the opening in the wall. We could not understand how the construction company: a) could not identify the wall is load bearing prior to its removal (during project estimation phase) b) had to take entire wall down in order to understand it is load bearing. After our complaint the issue was fixed free of charge, but left us very worried about the rest of the project. Throughout the entire project we were dealing with lack of communication from GC and poor project management. The quality of work (subcontractors and carpenters) was also lacking. Sub-contractors had very little guidance from GC and GC was hardly ever present at the job site. This led to numerous mistakes (things build not according to our specification), unnecessary fixes and misunderstandings. I ended up at the job site on average three times a day to oversee the progress. Luckily, I was able to catch a lot of mistakes and most of them were corrected, but it look a lot of time and effort. A few examples: 1) Balcony balusters built with improper spacing, even though the spacing was clearly specified (balusters needed to be rebuilt) 2) Shower valves installed out of plumb (too late to correct) 3) Shower walls in master bathroom built out of plumb (corrected) 4) Base kitchen cabinets installed in the line of wall (curved) instead of a straight line (it was too late to correct) 5) Space for the dishwasher set to 23 inches (instead of 24). I caught this just before the counter-top template was being taken (corrected). 6) Base kitchen cabinets (including the two peninsulas) were not attached to the wall (corrected). 7) Sub-standard finish of the entire hardwood floor (800 sq. feet). Intitiallly, I was told there is no problem with the finish, but after seeing the floor inspection report from an expert, the owner (Tom) agreed to reimburse me for refinishing the floor. The floor had to be completely redone (sanded to bare wood again). 8) The flooring subcontractor was running AC in the house when the floors were being sanded. This resulted in saw dust in all HVAC vents. Again, after our complaints, the owner agreed to hire air duct cleaning company at his own expense. The one year warranty on the project appears to be useless. After turning on the heat for the first time since the construction ended, we noticed a lot of noise in the baseboard heaters. The air was not bleed from the system when the plumber was working on heating system, but GC refused to address the issue. We had a lot of things done on a relatively low budget (considering the scope of work) but it costed us a lot of unnecessary stress and the final quality of the project is lower than expected.

Tom's crew did an excellent job. Job was done as scheduled and on time.

What stood out to us that we really liked was their crews were excellent. They were always on time, they kept you up to date on a daily basis, as to who would be coming the next day and what they hoped to accomplish the following day. We think their price was reasonable. We got other quotes from other people and everybody was pretty much in line with the same thing, but we really liked Mid-State when they came to speak with us.

Mid-State Kitchens were punctual. They were very good.

Excellent service/\.

They are fixing a problem from ice damage which is kind of serious. I'm delighted with their work. The owner is Tom Pitter. They have not finished yet but they are doing a pretty good job. The insulation and the sheetrock plaster isn't done yet but they are working on it. They show when they say they are going to show up and they do what they say they are going to do. They clean up behind themselves. I think they are fairly good on price. I've used them previously where I had competing estimates. They are right there where there should be. This is all covered by insurance and they had to work with my insurance company to agree on the work that needed to be done. When we were done the final estimate was almost twice of the insurance company had started with. Their price was competitive with other estimates. I probably would never use anyone else. If they can't fix something, it didn't need to be done.

WE WERE VERY IMPRESSED WITH THE HUGE RANGE OF CHOICES AT HOME DEPOT PRICES. THREE OF THE CABINETS ARRIVED DAMAGED. THEY WERE REPLACED PROMPTLY.