Response from Real Dry Waterproofing - Scituate
I usually don't take time out of my Sunday morning to answer or respond to reviews, but on this one I need too. First of all, the Angie's List member was asking me to take a look at her daughter's home, not hers. Not sure what Angie's policy on this, but it didn't bother me, but it made it difficult to connect with the proper party. I did in fact call the member's daughter, but I was not rude, I was courteous in the fact that she was out and asked me to reach back out to her mother. After that, I left another email message on the Angie's site for the mother stating that it is in your hands because your daughter has been difficult to reach and she is not the Angie's List member or paid subscriber. Not sure why Real Dry deserves and F when we never even inspected anything or was able to make an appointment with the member's daughter. This feels like the member was stretching her qualifications as a member by having me look at a different house (her daughter's) and not her home. Plus, we never even were able to establish an appointment. I'll take this as lesson learned and tell the member that it must be your home that we inspect not another home and move on. Sincerely, Curt-owner Real Dry