Find top-rated Pros in your area

Enter a zip code and get matched to businesses near you.

SEARS

Appliance Repair - Small, Appliance Repair, Auto Service,

Reviews

4.018 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
56%
4
11%
3
6%
2
6%
1
22%


Rating CategoryRating out of 5
quality
3.8
value
3.6
professionalism
4.0
responsiveness
4.3
punctuality
4.1
Showing 1-18 of 18 reviews

Carole B.
04/2017
5.0
appliance repair, small appliance repair
  + 0 more
It went well. Repaired the machine quickly. Has been running properly since repair was done.
Description of Work: Repair washing machine .t

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$200

Arline H.
07/2016
1.0
appliance sales
  + -1 more
It was appalling job because they forgot to punch out an hole that was connected to the vent and the fan that they had installed they must have put in some what wrong because it makes a lot of noise I was very unhappy, I still bitter with them because I am still living with the problem, they could have done the job right.
Description of Work: I used Sear for appliance sales.

Rating CategoryRating out of 5
quality
1.0
value
1.0
professionalism
1.0
responsiveness
4.0


Barbara M.
03/2016
5.0
appliance sales
  + -1 more
.
Description of Work: .
Rating CategoryRating out of 5
Yes, I recommend this pro

David John Aloysius N.
02/2016
1.0
appliance repair
  + -1 more
It was long time that I went to Sears for appliances. something happened then but i forgot. So when the wife and agreed that the washing machine and dryer should be tossed out ( they are approximately 20 years old) it was time to restart. Went to the Sears in Burlington MA. No one came up to us?.. I can appreciate that salespeople can be overpowering but ignoring customer? We had to search a rep that would answer some basic questions, basic cost, additional cost warranty, delivery , wait time, handling the removal of the existing machines. We got a nod of his head ! NO answers?.he ha d t check with someone else before he could answer anything. We just wasted our time PLEASE DONT WASTE YOURS
Description of Work: Wife and I attempted t price out easing machine and dryer. Huge Mistake..no answer no price…nothing was final..Everything was a maybe Please never go there

Rating CategoryRating out of 5
quality
1.0
value
1.0
professionalism
1.0
responsiveness
1.0
punctuality
1.0


jill N.
02/2016
5.0
auto repair
  + -1 more
.
Description of Work: .
Rating CategoryRating out of 5
Yes, I recommend this pro
$35

Mary B.
05/2015
5.0
home remodeling
  + -1 more
.
Description of Work: It was for the bathroom.

Rating CategoryRating out of 5
quality
3.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Mark W.
07/2014
5.0
appliance repair, small appliance repair
  + 0 more
unknown
Description of Work: Replaced coils on the dryer and advised to have the vent hose replaced

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

$190

JOSEPH M.
02/2014
4.0
lawn mower repair
  + -1 more
.
Description of Work: Fixe lawn mower

Rating CategoryRating out of 5
quality
4.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
4.0

Yes, I recommend this pro

Rolf F.
09/2013
5.0
appliance repair
  + -1 more
The cost was expensive, but I think there were a lot of parts that needed to be replaced. They were really fast, and they knew what was wrong. They had to order a replacement, and they came by and fixed it.
Description of Work: We used Sears. They repaired a stove range.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$150

Charles H.
06/2013
5.0
appliance repair, small appliance repair
  + 0 more
They did a great job at fixing my freezer, they even paid to help replace the food I lost when the freezer went out. I would recommend them to anyone. I was extremely happy.
Description of Work: Fixed our freezer

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Chase D.
09/2012
1.0
small appliance repair
  + -1 more
Came once we paid for the visit plus the part that was diagnosed as bad. Part arrived two days later but Sears couldn't come for another two weeks... Second visit finally arrives, technician says that the first person mis-diagnosed, a different part is needed. New part arrives two days later but Sears can't come for another two weeks. We call Sears asking for some resolution - we shouldn't have to wait two more weeks, we should have priority ! And, by the way, why should we pay for the first visit when it in fact resulted in a mis-diagnosis? Sears was absolutely unresponsive, deceptive, avoiding, and unwilling to resolve the issue. Absolutely no concept of proper customer service, especially after IT WAS THEIR MISTAKE. Mistakes happen, yes, but you try to make the customer feel that you're doing everything you can to resolve it ASAP - this was not the Sears approach! Currently in billing dispute, trying to get some of the above money back, but have moved on to deal with someone else about getting the machine fixed.
Description of Work: First visit - diagnosis of problem (washer not working) Second visit should have been part installation to get working washer...only that's not how it worked out...

Rating CategoryRating out of 5
quality
1.0
value
1.0
professionalism
1.0
responsiveness
1.0
punctuality
1.0

$350

marguerite A.
02/2012
2.0
carpet cleaners, small appliance repair
  + 0 more
I would not recommend them.
Description of Work: I used Sears for carpet cleaning last spring. They cleaned my carpets, on a stairwell and a second floor – three bedrooms, a hallway and stairs.

Rating CategoryRating out of 5
quality
2.0
value
4.0
professionalism
3.0
responsiveness
3.0
punctuality
4.0

$160

Lisa L.
07/2011
3.0
small appliance repair
  + -1 more
see above
Description of Work: I called Sears in Saugus to see if they could repair a garbage disposal which is jammed. They sent me to a national call center who went through a series of questions. When they asked the brand of the dispsal, I looked but it had been installed with the brand facing the rear of the cabinet (I moved into this house a year ago and didn't put it in). The call center kept telling me that if I didn't know the brand, they couldn't set up the record. If they couldn't set up the record, they couldn't schedule an appointment. Frustration for me, so I hung up.

Rating CategoryRating out of 5
quality
3.0
responsiveness
2.0


Charles H.
07/2011
5.0
small appliance repair
  + -1 more
They are wonderful. They come when they say and they are clean. They come and do their job. The only negative is that they don’t seem to always have parts and so I would have to reschedule another appointment. You can just shop for your best price, they do have multiple brands.
Description of Work: I have a contract with Sears for appliance repair. I used them two days ago to fix a frozen water line and to check my refrigerator.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
4.0

Yes, I recommend this pro

Marla S.
04/2010
1.0
auto repair
  + -1 more
They informed me the noise in the back tire was coming from too much junk in the car. Even after I had emptied the car, the noise was still occuring. Based on my experiences with Sears in the past, which were positive, this one was not at all what I expected in terms of customer service. I will not be using Sears Automotive for future needs.
Description of Work: I went for a second opinion on my car which was making a funny noise.

Rating CategoryRating out of 5
professionalism
1.0
responsiveness
1.0
punctuality
1.0


Bill H.
10/2008
4.0
Great!
Description of Work: Liked the layout & easy to deal with.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
4.0
responsiveness
5.0
punctuality
4.0

Yes, I recommend this pro
$75

Anil S.
09/2007
5.0
auto repair
  + -1 more
They were excellent, the work was well planned and executed. I would use them again.
Description of Work: They re-aligned my car and replaced all rotors on my Hyundai Sonata.

Rating CategoryRating out of 5
quality
4.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Norman R.
01/2002
5.0
car tires
  + -1 more
THE GUY AT SEARS LOOKED AT MY EXISTING TIRES AND TOLD ME THAT I ONLY NEEDED TO REPLACE TWO, NOT ALL FOUR. HE WAS VERY HELPFUL, BUT THE PLACE IS MOBBED, AND YOU HAVE TO WAIT A LONG TIME.
Description of Work: THEY REPLACED TWO TIRES ON THE CAR.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
4.0
punctuality
4.0

Yes, I recommend this pro
$300

    Contact information

    1325 BROADWAY SQUARE ONE MALL, Saugus, MA 01906

    www.sears.com

    Service hours

    Sunday:
    11:00 AM - 7:00 PM
    Monday:
    9:30 AM - 9:30 PM
    Tuesday:
    9:30 AM - 9:30 PM
    Wednesday:
    9:30 AM - 9:30 PM
    Thursday:
    9:30 AM - 9:30 PM
    Friday:
    9:30 AM - 9:30 PM
    Saturday:
    9:00 AM - 9:00 PM

    Licensing

    State Contractor License Requirements

    All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

    *Contact business to see additional licenses.


    Service Categories

    Appliance Repair - Small,
    Appliance Repair,
    Auto Service,
    Appliance Sales and Installation,
    Kitchen and Bath Remodeling,
    Lawn Mower & Power Tool Repair,
    Carpet Cleaning,
    Auto Tires

    FAQ

    SEARS is currently rated 4 overall out of 5.

    Sunday: 11:00 AM - 7:00 PM

    Monday: 9:30 AM - 9:30 PM

    Tuesday: 9:30 AM - 9:30 PM

    Wednesday: 9:30 AM - 9:30 PM

    Thursday: 9:30 AM - 9:30 PM

    Friday: 9:30 AM - 9:30 PM

    Saturday: 9:00 AM - 9:00 PM

    No, SEARS does not offer free project estimates.
    No, SEARS does not offer eco-friendly accreditations.
    No, SEARS does not offer a senior discount.
    No, SEARS does not offer emergency services.
    No, SEARS does not offer warranties.

    Contact information

    1325 BROADWAY SQUARE ONE MALL, Saugus, MA 01906

    www.sears.com

    Service hours

    Sunday:
    11:00 AM - 7:00 PM
    Monday:
    9:30 AM - 9:30 PM
    Tuesday:
    9:30 AM - 9:30 PM
    Wednesday:
    9:30 AM - 9:30 PM
    Thursday:
    9:30 AM - 9:30 PM
    Friday:
    9:30 AM - 9:30 PM
    Saturday:
    9:00 AM - 9:00 PM