Saugus Overhead Door LLC

Garage Doors, Doors

About us

8 employees. Additional phone - (781) 935-3667. Additional email - info@saugusoverheaddoor.com. We take great pride in our experience, expertise, quality, and customer service that we provide to meet the consumer’s needs. It is our mission to provide excellent workmanship and complete customer satisfaction from start to completion of a project. In order to understand the needs and expectations of our customers, we take great care to work and communicate with every customer in a professional manner. Our reputation is based on service, safety and quality, regardless of how large or small the job.

Business highlights

27 years of trusted experience
Emergency Services Offered

Services we offer

Garage door installation, Carriage house doors & electric openers, garage door repair, wood & steel replacement, door & dock seals & dock bumpers, strip curtains, hollow metal doors & radio controls.

Amenities

Free Estimates
Yes
Warranties
Yes
Senior Discount

10%

Emergency Services
Yes


Accepted payment methods

American Express
Check
Discover
MasterCard
Visa

Our Recent Projects


Photos of past projects

Reviews

4.624 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
79%
4
13%
3
0%
2
4%
1
4%


Rating CategoryRating out of 5
quality
4.6
value
4.6
professionalism
4.5
responsiveness
4.5
punctuality
4.5

Filter reviews by category

Showing 1-24 of 24 reviews

Sally G.
05/2024
5.0
garage doors
  + -1 more
Service person friendly and knowledgeable.
Description of Work: Maintenance Check

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Jeffrey W.
05/2024
5.0
garage doors
  + -1 more
It went great. Excellent work.
Description of Work: Garage door replacement
Rating CategoryRating out of 5
Yes, I recommend this pro

Steve V.
02/2018
1.0
garage doors
  + -1 more
Hands down the worst experience I have ever had with a contractor. It’s been over 5 months since Sal, who was quick to do so, collected my deposit. 3 trips to my house spread over 4 months, they have two garage doors installed, one with a black handle as shown in the quote, one without. One has the motor installed (doesn’t work though), one they never started. The secretary has called me four different times now to schedule a time to come finish the install, which I tell her every time, the house is under construction and thanks to their garage door, it cant lock so please come any time and finish. Four calls, four different dates set, zero times shown up. When the first motor was being installed I pulled up to my house to see how things were going to find a section larger than a refridgerator box of charred and blackened pavers in a paver driveway that was less than a week old. When I questioned the two disgruntled men working there, they claimed they accidentally lit a box on fire with a cigarette but not to worry, it didn’t catch the house. I called Sal in an uproar and he told me he “doesn’t think his guys would light a fire”, and never called me again about the issue, could have truly cared less even with the countless photos I sent. His secretary, one of the many times scheduling my next no show appointment, told me those guys were just hired and fired, and not to worry, the next guys they hire and send wont light any fires. So 5 months later, I have two garage doors, that don’t match, one motor that doesn’t work, and one door I can not lock. The best of it all is, my original quote was for $4121.66. I gave a deposit of $2743.00 to order the doors Sal stated. I just found out by looking at my credit card statement, Sal took it upon himself to charge my card $1648.66 last month, without so much as mentioning it to me (or finishing my job and replacing the pavers his workers destroyed). So in the end, I was charged $4391.66 for a job that was quoted at $4121.66, for a job that is not complete, for a job that caused about $1500 in destruction to my property. There wasn’t an honest, concerned, geniune, sincere or appreciated action by Saugus Over Head door or any of its employees. This was a lot more than just a bad experience.
Description of Work: 2 garage doors installed on a new house

Rating CategoryRating out of 5
quality
1.0
value
1.0
professionalism
1.0
responsiveness
1.0
punctuality
1.0

$4,121.66

Jamie M.
06/2017
5.0
garage doors
  + -1 more
They showed up on time for the estimate, and brought catalogs and sample chips to help choose from. The installers showed up right on time and left the whole place cleaner than it was when they got there.
Description of Work: Replace a broken old garage door including the rails.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$1,300

stephen L.
12/2016
5.0
garage doors
  + -1 more
on time on budget
Description of Work: repair overhead door - add electric opener

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$950

Ziad H.
10/2016
5.0
garage doors
  + -1 more
.
Description of Work: .

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$320

Dineen B.
07/2016
5.0
garage doors
  + -1 more
I am very happy with Sal's work. I highly recommend him! His staff, quality of work, price - all around is great! Sal was very easy to work with and reliable.
Description of Work: Replaced and installed garage door at my mom's house

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

David D.
02/2016
5.0
garage doors
  + -1 more
We spoke to a lot of overhead door guys and they all seem pretty similar when it comes to door selection, quality and openers. The prices varied alot and Sal was the best price for the quality we were looking at. I liked Sal the most of all of the guys we spoke to: he was very personable, easy to deal with, gave us the options in a straightforward way. We ended up going with another company because my wife liked the style of one specific door that he did not carry. I wish he could have. Will post our experience with the other company after he installs.
Description of Work: Provided a quote for OH doors for a new garage.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
4.0
punctuality
5.0

Yes, I recommend this pro
$4,000

Judy M.
07/2015
5.0
garage doors
  + -1 more
See above STANDS BEHIND HIS WORK; MOST IMPORTANT!!
Description of Work: Installed 2 overhead garage doors Owner, Sal, terrific. Responsive and stands behind his work. Came to our home 2x after installation to help with problems and stayed with it til perfect.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$1,500

Heather K.
06/2015
5.0
garage doors
  + -1 more
unknown
Description of Work: fixed garage door, replaced old system with new, quiet one.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

David S.
05/2015
5.0
garage doors, doors
  + 0 more
Our garage doors and motors were in need of replacement for some time. We contacted and got quotes from three local companies (Overhead Doors of Danvers, Karmin Door, and Saugus Overhead Door). The bid from Overhead Door from Danvers was $3,300 so we immediately ruled them out. The bids from Karmin and Saugus Overhead Door were within $50 of each other, and we decided to go with Saugus Overhead Door. The installer was very good in terms of arriving and completing on time, and cleaning up. My wife and I couldn't be happier with the look of the new doors and the quiet openers.
Description of Work: Install new garage doors and electric openers

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$2,500

Michael D.
03/2014
2.0
garage doors
  + -1 more
I've had about 30 contacts and spent many hundreds of dollars with Saugus Overhead Door. Although they are only 1/2 mile from my house, most of the contacts have been unpleasant. They charged what at least seems to me to be high labor prices, returned less than 50% of my calls, often didn't come when promised, broke other promises and were dangerously unprofessional. In January 2013, I lost possession of a triple remote. They sold me a new remote and supposedly disabled the old one for both garage doors. When I regained possession of it, I found that the remote still opened one garage door! (I could have been easily burglarized should the person who had the opener and knew where I lived, been so inclined.) So I went by personally to see Sal. He refused to give me a refund, promising to come out and reprogram it to work on both doors, and install a wireless remote. It's been over a year, but they never would do any of this. Two weeks ago the door broke again and they did not return my calls. Angie's List connected me with a GREAT garage door company. See my review of Trinity.
Description of Work: Fixed lift master garage doors multiple times, sold new remote, incorrectly de-activated missing remote.

Rating CategoryRating out of 5
quality
3.0
value
3.0
professionalism
1.0
responsiveness
1.0
punctuality
1.0

Yes, I recommend this pro
$500

Response from Saugus Overhead Door LLC
In response to [member name removed], We are sorry to hear your dissatisfaction with this matter, and would like to regain you as our customer. Looking at your invoice on file, January 17, 2013, we installed and charged you for a new remote because you couldn't find yours. We wiped out the existing code and programmed the new remote to the door you were using. Only had 1 button remotes in stock at the time, so it was programmed into your door you were frequently using. How are we dangerously unprofessional? If something was done dangerously please advise me, as we do not tolerate unprofessionalism. Our technicians are certified and courteous to every customer. Saugus Overhead Door has been in business for almost two decades servicing many satisfied customers. You have used us many times in the past to your satisfaction, how is it that our costs were very high? We are competitive with all our parts and service. It's been over a year and 2 months since our last service call, and as of today 3-20-14 I'm just hearing about this. What number have you been calling? Was it direct with our office? Returned calls to a technicians cell phone can sometimes be lost. I do not advise calling and leaving a voice mail on a technicians cell phone, as they are not monitored. All office calls will generate a ticket by our secretary, and are responded to within a two hour window. Opened and used products are non returnable, a credit is issued on the invoice for a future visit. We both verbally agreed that I would come out and reprogram both doors and install a free Keypad, a $69.00 value. I do honor my word, and apologize for this inconvenience. Please let us know if you still would like us to come out and honor our agreement. Regards, Saugus Overhead Door LLC 781-231-7300

John O.
07/2013
5.0
garage doors
  + -1 more
Sal DiFilippo was professional, helpful, and provided quality workmanship. We chose Saugus Overhead door to replace a single door in our detached garage. Once the order for the custom door was released it was installed about two weeks later just as Sal had promised. Although I was not home for the installation my neighbor said the workers were quite professional and she too was happy with their work. The staff cleaned up after each day of work and our new door is working flawlessly.
Description of Work: Replacement Garage Door

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$1,000

Evelyn H.
02/2012
5.0
garage doors
  + -1 more
It went very smoothly.
Description of Work: They were prompt and courteous. I have an old, very heavy wooden garage door. It had become difficult to lift. The cables and springs were replaced. The tension was very well adjusted so that the door now is easy to lift, and after a year's time the door is still functioning well. I have had springs and cables replaced periodically over the past forty years, and by far Saugus Overhead Door did the best job.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$295.62

Danelle M.
11/2011
4.0
garage doors
  + -1 more
Business was a little hard to get a hold of; showed up earlier then scheduled, and with no one home, so installer left. But, a phone call to the dispatcher brought the installer back. He put in the door opener quickly and price was exactly what was quoted over the phone.
Description of Work: Installed new garage door opener.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
4.0
punctuality
4.0

Yes, I recommend this pro
$400

Joseph P.
08/2011
5.0
garage doors
  + -1 more
Great job. Came out within a couple of days and the job took a few hours.
Description of Work: Install new garage door and opener

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$1,200

Jim C.
11/2010
5.0
garage doors
  + -1 more
The garage door in question has a door opener that was strained because one of the two door springs had broken (house is 36 years old). Sal DiFilippo of Saugus Overhead Door Co, arrived on time for what I thought was going to be an estimate. He began right away to work on the door, and at all times was courteous. The job took a couple of hours, but was successfully completed in a professional manner Sal kept a "running estimate" of possible cost, so I was not caught off guard on that. I highly recommend their services. Jim Carroll
Description of Work: Two springs were replaced on an overhead door in my garage. In addition, the door mechanism and electric door opener were tuned up and overhauled as needed.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$325

Catherine R.
09/2010
5.0
garage doors
  + -1 more
We had a good experience both times. The technicians were prompt and knowledgeable. They were organized and removed the old door without problems. All of our questions about adjustments and operation were answered fully. They were a little hard to reach when we needed service later.
Description of Work: Installed steel insulated garage door wih hardware and came back mid summer to replace sensors damaged in flood

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
4.0
punctuality
5.0

Yes, I recommend this pro
$1,450

Lauren P.
12/2009
5.0
garage doors
  + -1 more
We had moved here and the garage door opener wasn't working. We had to leave it open because if we close we weren't able to open it again. It was so old that it had the hot wire with a screwdriver. They installed a new one. There was one time when I thought I broke it but they came and checked it. They didn't charge me anything for that work. They were fine.
Description of Work: Saugus Overhead Door Company installed the new garage door opener for me.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Susan K.
10/2008
4.0
garage doors
  + -1 more
Overall it went well.
Description of Work: The spring broke on my wooden garage door, so after checking Angie's List, I called Saugus Overhead Door for an estimate on fixing it, as well as replacing the door with a steel insulated one. I chose the door replacement rather than fixing the spring on the old door. Sal (the owner) was very responsive in returning my call and in coming out to do the estimate. He ordered the door and 3 weeks later, we set up the appointment for the installation. Sal didn't do the installation himself but sent two of his crew. We agreed they would show up between 9:00 and 10:30 a.m. But they were running late and arrived around 11:30 a.m. I called at 11:00 to see where they were and I received a call back a few minutes later to let me know they were running late and would be there shortly. The installation itself went well and they demonstrated to me how to lock and unlock the door. My only quibble was that they took barrels out of the garage when they were working and did not replace them when they were done. The other thing was that they emptied a bag of trash from their truck (soda cans and snack wrappers) into my barrels. I didn't feel that was appropriate, especially since my barrels were completely empty (I only use them for dead leaves and grass clippings). These may be minor complaints but they didn't leave a good lasting impression.

Rating CategoryRating out of 5
quality
4.0
value
4.0
professionalism
4.0
responsiveness
5.0
punctuality
4.0

Yes, I recommend this pro
$930

KATE L.
09/2008
5.0
garage doors
  + -1 more
Great - they were professional, very transparent about my options (even the less expensive ones), and once the work was scheduled they were on time, quick and clean.
Description of Work: Needed brand new, automatic garage door.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$1,200

Kristen K.
05/2007
5.0
garage doors
  + -1 more
Sal was prompt. He came out on the Saturday following our phone call. He stuck to his estimate, no hidden surprises. My door was a custom order, as it is a smaller than usual size. He called me two days prior to arriving for the installation and the work was done expeditiously. He was very friendly, informative, and professional. I would highly recommend him.
Description of Work: Removed old wooden, broken garage door and installed a new white, Garaga brand solid door with new tracking.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$615

Daniel H.
08/2006
5.0
garage doors
  + -1 more
Sal is the man. Really nice guy with a sense of humor, and he did a FANTASTIC JOB on the door. I would HIGHLY recommend this company if you need a new garage door installed. Took about 2 weeks after the estimate for the door to be shipped to the company and then install it. Well worth the investment.
Description of Work: Had them remove an OLD, ratty heavy wooden garage door and rusty frame, and install a brand new high-grade insulated steel garage door with Liftmaster door opener.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$1,050

V J.
01/2006
4.0
garage doors
  + -1 more
They did a good clean job as promised. Took some time to get them to the job site, but overall I was pleased. Would recommend them and use them again in the future. It's a small operation so they're somewhat slow in scheduling and returning phone calls if they are busy.
Description of Work: Remove old wooden garage door and replace with a new steel (Taylor) door.

Rating CategoryRating out of 5
quality
4.0
value
5.0
professionalism
4.0
responsiveness
3.0
punctuality
4.0

Yes, I recommend this pro
$800

    Contact information

    23 Pace Rd., Saugus, MA 01906

    http://www.saugusoverheaddoor.com

    Service hours

    Sunday:
    Closed
    Monday:
    8:00 AM - 5:00 PM
    Tuesday:
    8:00 AM - 5:00 PM
    Wednesday:
    8:00 AM - 5:00 PM
    Thursday:
    8:00 AM - 5:00 PM
    Friday:
    8:00 AM - 5:00 PM
    Saturday:
    Closed

    Licensing

    Bonded

    Insured

    Licensed*

    Trade License Number
    184868

    Eco-friendly Accreditations

    LEED Accredited Professional
    No
    Energy Star Partner
    No
    EPA Lead-Safe Certified
    Yes
    Use Green Products or Work Practices
    No
    State Contractor License Requirements

    All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

    *Contact business to see additional licenses.


    Service Categories

    Garage Doors,
    Doors

    FAQ

    Saugus Overhead Door LLC is currently rated 4.6 overall out of 5.

    Sunday: Closed

    Monday: 8:00 AM - 5:00 PM

    Tuesday: 8:00 AM - 5:00 PM

    Wednesday: 8:00 AM - 5:00 PM

    Thursday: 8:00 AM - 5:00 PM

    Friday: 8:00 AM - 5:00 PM

    Saturday: Closed

    Saugus Overhead Door LLC accepts the following forms of payment: American Express,Check,Discover,MasterCard,Visa
    Yes, Saugus Overhead Door LLC offers free project estimates.
    Yes, Saugus Overhead Door LLC offers eco-friendly accreditations.
    Yes, Saugus Overhead Door LLC offers a 10% senior discount.
    Yes, Saugus Overhead Door LLC offers emergency services.
    Yes, Saugus Overhead Door LLC offers warranties.
    Saugus Overhead Door LLC offers the following services: Garage door installation, Carriage house doors & electric openers, garage door repair, wood & steel replacement, door & dock seals & dock bumpers, strip curtains, hollow metal doors & radio controls.

    Contact information

    23 Pace Rd., Saugus, MA 01906

    http://www.saugusoverheaddoor.com

    Service hours

    Sunday:
    Closed
    Monday:
    8:00 AM - 5:00 PM
    Tuesday:
    8:00 AM - 5:00 PM
    Wednesday:
    8:00 AM - 5:00 PM
    Thursday:
    8:00 AM - 5:00 PM
    Friday:
    8:00 AM - 5:00 PM
    Saturday:
    Closed