Eastern Construction Co

They performed work in the timing they said they would. They worked quickly and were done in 1 1/2 days. They cleaned up as they went and were careful of our plantings around the house when they put up their scaffolding. Communication with the company was adequate.

The salesmen Patrick and Jason were very responsive and knowledgeable. The price was very competitive. They managed to complete the job in January, on days when weather permitted. They were very careful to work in sections so as not to risk any snow or rain entering the house. The friendly crew worked carefully, paying attention to details, and they were meticulous cleaning up every day.

I've called Eastern Construction since last November, about 10 times. I received one call that I would get a call in December. They do not respond to phone calls.

They called back, set up date and time to come to the house to give an estimate, never showed or called.

THEY TOOK MY DEPOSIT, AND SAID THEY WOULD DO THE WORK AROUND THE BEGINNING OF AUGUST. THEY FINALLY DID IT IN NOVEMBER. I CONTACTED THEM SEVERAL TIMES IN SEPTEMBER AND OCTOBER. I KEPT GETTING PROMISES THAT THE WORK WOULD BE DONE THE NEXT WEEK, WITHIN TWO WEEKS, ETC. I FINALLY SPOKE TO THE MANAGER. THE WORK WAS DONE THE NEXT DAY. OF COURSE, EVEN THOUGH THEY HAD MY DEPOSIT SINCE JULY, PRESUMABLY EARNING INTEREST FOR THEM, THEY WANTED FULL PAYMENT AS SOON AS THEY COMPLETED THE WORK. HOWEVER, THEY SEEM TO HAVE DONE A GOOD JOB ON THE REPAIRS, AND THE MANAGER WAS VERY RESPONSIVE. I WOULD CONSIDER HIRING THEM AGAIN, BUT WOULD TALK WITH THE MANAGER FIRST.

WE MET WITH A VERY NICE REPRESENTATIVE. PROVIDED USEFUL INFORMATION. SOME PARTS OF THE QUOTE FELL A BIT SHORT OF OTHERS BIDS. THEY DIDN'T RECOMMEND TAKING OFF THE OLD SHINGLES AND THE WEATHER SHIELD DIDN'T GO A HIGH AS THAT OF THE VENDOR WE ULTIMATELY SELECTED.

ON THE MOST IMPORTANT THINGS, EASTERN DID A SOLID JOB AND WE EXPECT THE ROOF TO LAST. THE REPS WERE VERY PROFESSIONAL AND INFORMATIVE. THERE ARE SOME BUTS THOUGH. WE DIDN'T KNOW IT, BUT THEY LEFT A SMALLER ROOF WITH TEMPORARY FLASHING ON A NIGHT WHEN WE HAD A TERRIBLE RAIN STORM. WE HAD WATER COMING IN EVERYWHERE. THEY MADE GOOD THOUGH BY NOT CHARGING FOR WORK ON THE CHIMNEY. (ACTUALLY THAT WAS ANOTHER DISAPPOINTING THING. AFTER THE ROOFING WAS DONE, I WAS INFORMED THAT THE CHIMNEY NEEDED POINTING AND THAT IT WOULD COST $1400 BECAUSE THEY'D NEED TO SET UP STAGING, PAY 2 GUYS, ETC. I THOUGHT THEY SHOULD HAVE NOTICED SOONER AND GOTTEN IT DONE WHILE THE STAGING WAS THERE FOR THE ROOFING.). I HAD SOME OTHER COMPLAINTS, BUT MOST, IF NOT ALL, WERE ADDRESSED BY WORK'S END. I'M RATING THE OVERALL EXPERIENCE POSITIVELY BECAUSE I HAVE CONFIDENCE IN THE ROOF AND THEY MUST TOO BECAUSE THEY GUARANTEE THE MATERIALS AND THE LABOR FOR 15 YEARS.

ARTHUR WAS THE CONTACT/LEAD ON THIS JOB. HE WAS PROFESSIONAL, AVAILABLE, AND ACCOMMODATING. ALL STATED WORK WAS PERFORMED.

INITIAL ESTIMATE WAS VERY DETAILED AND THOROUGH. PRICE WAS REASONABLE COMPARED WITH OTHER ESTIMATES. ROOFERS WORKED VERY FAST - FINISHED THE JOB IN LESS THAN 2 DAYS. CLEAN-UP WAS IMMACULATE.

EASTERN DID A PROFESSIONAL JOB, WAS REASONABLY PRICED, AND WAS PROFESSIONAL TO WORK WITH. JASON GAVE ME AN OVERALL PRICE REDUCTION TO ACCOUNT FOR THE MONEY I HAD SPENT TO PLUG THE OLD LEAK...THE SEALANT THEY APPLIED WAS ALL REMOVED WHEN THE PROPER FIX WAS APPLIED. A MORE UNSCRUPULOUS CONTRACTOR COULD'VE HAD ME REPLACING MY ROOF FOR $8000, BUT JASON WAS HONEST IN HIS EVALUATION, GAVE ME AN ACCURATE ASSESSMENT TO MY PROBLEM, AND SAVED ME A LOT OF MONEY IN THE LONG RUN. THE CONSTRUCTION WORKERS WHO DID THE ACTUAL WORK DID A NEAT JOB, CLEANED UP AFTER EACH DAY, AND IT LOOKS GREAT!

RESPONDED QUICKLY TO MY PHONE INQUIRY. GAVE A QUOTE RIGHT AWAY. I HAD TO WAIT SEVERAL WEEKS FOR THE WORK TO BE DONE, BUT THEY WERE VERY GOOD ABOUT RETURNING MY CALLS. THE PEOPLE WHO ACTUALLY DID THE WORK WERE POLITE AND HELPFUL.

SALES PERSON WAS RESPONSIVE AND PROFESSIONAL. LOOKED AT ROOF FROM GROUND AND CAME UP WITH PRICE. THE COMPANY IS REPUTABLE AND BEEN IN BUSINESS FOR A LONG TIME SO I TRUST THE PRICE IS A GOOD ONE AND CAME IN LINE WITH OTHER QUOTES I GOT. HOWEVER, IT SEEMED LIKE HE WAS IN A RUSH THOUGH AND DID NOT EXPLAIN WHAT I WAS GETTING FOR THE QUOTE UNTIL I ASKED SOME QUESTIONS. WROTE QUOTE ON BACK OF BUSINESS CARD INSTEAD OF A PROFESSIONAL QUOTE. WAS INTERESTED IN HAVING THEM QUOTE OTHER WORK BUT SALESMAN DID NOT SEEM THAT INTERESTED.

I AM NOT WELL-INFORMED CONCERNING CONSTRUCTION AND REPAIR, AND THE PERSONNEL WERE WILLING TO ANSWER MY QUESTIONS. I WAS VERY IMPRESSED BY THE THOROUGHNESS OF THE CLEAN-UP. THE CHIMNEY WAS PROVIDED FREE OF CHARGE.

I CALLED EASTERN AND LEFT AN URGENT MESSAGE FOR JIM REGARDING A LEAKING ROOF. HE RETURNED MY CALL RIGHT AWAY AND WAS VERY RESPONSIVE AND PROFESSIONAL ABOUT GETTING TO MY HOUSE QUICKLY TO MAKE AN ESTIMATE AND GET BACK TO ME. THE COST FOR THE REPAIR WAS 3 TIMES THE ESTIMATE I GOT FROM ONE COMPANY AND 2 TIMES THE ESTIMATE OF ANOTHER. I TURNED DOWN THE BID BASED ON THE COST.

THEY DID NOT RESPOND TO OUR CALL. IT HAS BEEN ABOUT 2 WEEKS.

NO CALL BACK EVER. NON-EXISTENT RESPONSE TO A HOMEOWNER IN NEED DUE TO A HOLE IN MY ROOF. INCONSIDERATE AND UNPROFESSIONAL.

WE DEALT WITH JASON, WHO WAS VERY PLEASANT AND WILLING TO HELP US OUT WHEN ANOTHER COMPANY FAILED TO DO THE WORK AS PROMISED. THE CREW SHOWED UP, DID THE WORK, AND, BUT FOR MY SHINY NEW COPPER VALLEY, I NEVER WOULD HAVE KNOWN THEY WERE THERE (A GOOD THING!). WE EVEN GOT VERY HEAVY RAINS ON THE SECOND DAY OF THE JOB BUT THEY ENSURED THERE WAS NO LEAKING. OF COURSE, WHEN THEY STARTED, I MADE SURE THEY KNEW THIS WAS AN ANGIE'S LIST REFERRAL, THAT I WANTED THEM TO CLEAN UP AFTER THEMSELVES, AND THAT A WATER LEAK INTO OUR BRAND NEW KITCHEN WAS NOT AN OPTION -- PRECAUTIONS WELL WORTH TAKING WITH ANY VENDOR BECAUSE EVEN THE GOOD ONES AREN'T ALWAYS ON TOP OF THE DETAILS YOU FIND MOST IMPORTANT.

I AM SURE THEY WOULD DO A GOOD JOB. THEY WERE THE MOST DETAIL-ORIENTED OF THE 3 COMPANIES I SPOKE TO, BUT THE PRICE WAS SO MUCH HIGHER, I CHOSE A LOWER PRICED COMPANY. I REALLY APPRECIATED THEIR RESPONSIVENESS, AND ATTENTION TO DETAIL. IF I HAD MORE MONEY, I PROBABLY WOULD HAVE USED THEM.

IT TOOK A COUPLE OF DAYS TO RETURN PHONE CALL. VERY KNOWLEDGEABLE. I WOULD HAVE GONE WITH THEM HAD THEY BEEN ABLE TO PERFORM THE JOB WITHIN A TIME PERIOD SUITABLE FOR MY NEEDS.

THEY CALLED BACK PROMPTLY, AND SET A TIME TO COME AND THEN COULDN'T DUE TO THE WEATHER. AFTER THREE MORE PHONE CALLS, THE LAST OF WHICH WAS TO INVITE THEM TO CALL BACK IF THEY COULDN'T DO THE WORK, THEY STILL HAVE NEVER CALLED ME BACK.

BUT DID NOT RETURN SEVERAL PHONE CALLS WHEN I WANTED TO CONFIRM THAT I WANTED THEM TO DO THE WORK.

THEY WERE EXCELLENT! JIM TRAVERS SAT DOWN WITH ME AND WENT OVER CONTRACT. HE WAS VERY THOROUGH. THE WORKERS WERE ON TIME, CONSIDERATE, AND CLEANED UP WELL EVERY DAY. JOHN, THE LEAD ROOFER WAS VERY FLEXIBLE WHEN I SCHEDULED SOME INSULATION TO BE DONE. HE ACCOMMODATED THE INSULATORS. AS FAR AS THE QUALITY, I'LL LET YOU KNOW AFTER IT RAINS.

JIM TRAVERS, WHO PROVIDED THE ESTIMATE, WAS QUICK TO FOLLOW UP AND ALWAYS PLEASANT. THE WORK CREW WAS ALSO PLEASANT AND WORKED EFFICIENTLY.

JIM TRAVERS REALLY TOOK THE TIME TO EDUCATE ME ON MY OPTIONS FOR REPAIR. HE WAS HONEST, FAIR AND VERY HELPFUL. THE WORK, JUST A SMALL JOB, WAS DONE QUICKLY AND WITHIN THE PROMISED TIME FRAME.

CALLED TO GET AN ESTIMATE TO REROOF HOUSE. GOT A CALL BACK WITHIN AN HOUR, SET APPOINTMENT WITH JIM. GOT OUT ON ROOF WITH ME AND SHOWED ME PROBLEM AREAS. GAVE ME A DETAILED WRITTEN ESTIMATE WITH BRAND NAME SUPPLIES USED FOR $12750. 15YR. WARRANTEE ON ALL CONSTRUCTION WORK DONE. COPY OF MASS. BUILDING LICENSE, LIABILITY AND WORKERS COMP. INSURANCE. WOULD NOT GIVE REF. WHEN ASKED A TIME, BUT WOULD LATER IF WE NEEDED THEM. HE NEEDED TO ASK REF. IF HE COULD GIVE OUT THEIR NAMES AND #''S, WHICH I FOUND TO BE FAIR.