SALEM OVERHEAD DOOR CO

Bill was very helpful when I called and explained that as my overhead door was lifting, a large spring broke away, slammed into my garage wall, and fell to the floor. Bill promptly arranged for an appointment that same day. He also told me what parts would be replaced and the total cost involved. Technicians arrived well within the quoted time frame, diligently made the repairs, and left the area clean. I'm very pleased with their overall service.

Light was broken. A neighbor couldn't remove bulb it was in the socket so tightly. The only way he could remove the bulb was to break it. He couldn't put another bulb in. Salem Overhead came the next day. The worker asked me why I didn't call them since it was under warranty. He reattached a plug and we argued about the poor way the bulb was in the socket. He told me to call the owner and abruptly left. The owner denied the unit was warrantied and denied his worker told me it was under warranty. I told him I would not work with anyone who called me a liar. The bulb is still not working (5/1) and I've hired another company. Both companies I called after Salem Overhead told me Salem has the worst reputation in this area.

During the winter our garage doors were giving us problems. SOD came out and did a great job replacing parts on our 35 year old door. There was no pressure to purchase new ones - just helpful hints about how to keep our old doors running. We knew it was time to replace and went to the showroom to pick out new doors. Bill was so patient and walked us through the pros and cons of different doors. Again no sales pressure. We choose the doors and even had them installed backwards because we preferred the look. They were so professional and did an amazing job adding some flexible trim to seal the doors. The installers were excellent. We felt the pricing was fair and the results were great. We highly recommend Salem OH Door.

They arrived, looked at it, apparently took some measurements as well but left stating that they needed parts and couldn't fix it at that time. However, they did charge for their time ($90). I felt mislead because now they wanted to return with parts and charge for another visit when I was led to believe 1 visit was all that was necessary. When I called, they explained that this sometimes happens and that I didn't explain the problem properly. They did not explain that a snapped cable typically involves other parts (as the competitor contractor was easily able to do over the phone without seeing it). They did not offer to apply the visit charge to the overall job cost. I've already called a competitor who is able to view the job for a lesser fee but will apply that fee to the job cost if selected. So essentially, only if they're not selected, will they charge that fee.

I contacted a few different overhead door companies. Salem was the first to respond, and on the same day of my inquiry. From the day I scheduled my first appointment with Salem Overhead Door I was sold. It was a heavy pouring rain day, and I was fully expecting them to call to reschedule, but they showed up on time. We sat down, they were extremely friendly and professional, and we looked at options and pricing. I never felt pressured for a sale, and there was no upselling, just a promise of an estimate with the options discussed and a friendly call if you have any questions. They left me color samples and a brochure, with some rough pricing estimates. The official estimate was emailed to me within a couple of days, and to my surprise was less than originally discussed, when does that ever happen? I was indecisive between two models, and delayed in getting back to them, but when I contacted them to price out another option, I received that immediately as well. On the day of installation, they arrived on time, completed all work as promised, there was no mess left behind, they were friendly and professional. I would highly recommend them to anyone in the market for a garage door repair or replacement!

The service man arrived as scheduled and handled the opener replacement with no issues, but then serviced both doors thoroughly, greasing the main coil spring on each as well as all hinges and the bearings on the wheels that run on the tracks. Did a great job and now both doors operate smoothly. Benny was excellent. Also, my key pad opened only one side and phone rep suggested I get a new pad which could be programmed to open both.

Steve, the installer, came onetime, was very efficient and a pleasure to work with

Prompt and polite. Price seemed reasonable and service was very satisfactory.

Job went fine. One man arrived as scheduled, worked quietly and efficiently, and had the whole job done by mid-afternoon. He cleaned up very thoroughly, and took away all of the trash. Very satisfied. I rated the cost as "B" only because they did not honor the 10% senior discount offered on the Angie's site. Both the installer and the office clerk said they knew nothing about it.

See above.

Prompt and thorough! Has also responded in the past when a spring broke, came quickly to repair it!

I liked that they were prompt and did a good job. They were great and I would use them again in the future.

They're wonderful and very responsive to our calls and the owner is always there on hand. I'd be happy to recommend them to anyone.

These guys did an awesome job, start to finish--the door we had was very old, and had a lot of "tweaks" to make it work. They did a great job getting the door off, getting the new door on, and cleaning the place up. We noticed a definitely difference in the temperature of our house this winter--it is much warmer with the new door.

Overall good experience; however, after initial installation did not return as promised to fix sticking door. The door broke before they returned. No way to know if the failure to return had anything to do with spring breaking requiring another repair.

New garage door installed on new home. Great company and staff. Price was very good and the quality and service was very good. From purchase to installation, everything was very professional and easy. Great company.

Excellent, prompt and courteous service.

Prompt and courteous price quote. Also received a prompt answer when I called back to schedule the appointment. Installer showed up on time, got right to work, and walked me through how to use the features. Price was as quoted. I would definitely use them again!

When I called to make the appt to have my garage doors replaced, I received a call back within a couple of hours. Bill was pleasant and helpful making an appt for the next day to see what he was dealing with. My garage doors were a mess and Bill gave me a great price and advice on how to prep the molding on the garage doors before they replaced them...something non of the 4 other people I had come out told me. They placed the order, showed up on time, did a great job and stuck to the estimate even though it took longer because my home is 100 years old. They called to follow up on my satisfaction and I would recommend them to anyone looking for a garage door company.

The repairman appeared, went directly to the garage and made the necessary repairs. Door works great now and minimal interruption to the household during repair process.

We spent about $1200 on that work. They came and looked at the job and gave me an estimate. They were prompt, did a good job and we paid what they quoted. They were easy to work with and we would certainly use them again.

Their price was too high. They could not fix it and just wanted to get me to buy a new door, but I did not use them and I still have my damaged door.

Great experience. Knew what was needed, delivered on time at a reasonable price.

They did a good job. There was a miscommunication about the schedule, but everything went fine. They were inexpensive, which was nice. They answered all of my questions and were very helpful.

They were able to do the job even though I do have a low ceiling. They were very friendly and they came on time. They cleaned up after themselves very well and took away everything I didn't need.