MELO & SONS UPHOLSTERING

Excellent! Lino and Paul did a fantastic job. They were very personable, conscientious. Wanted me to have no worries that my couch would look beautiful once they reassembled it. And it did! They put it where I wanted it and were just so awesome. Would highly recommend them. It was totally worth it. Joanne in the office is top notch to work with! She called me back when they got a cancelation because she knew how much we wanted out couch! Cut off a couple weeks' time! Thank you to Melo & Sons!!

This has been the worst experience with a service provider ever! I chose this company because of yelp reviews and recommendations from a parent group. Two men arrive to disassemble my couch. After doubting my couch is from Boston Interiors(it is!) they begin working. I live in a two family house, second floor. They are down by the garage(right below my bedroom, I can hear everything they're doing and saying). Not long after, I hear struggling in my front entryway. They are trying to get the couch upstairs, forcefully! Ummm....didn't I pay you so this didn't have to happen?!?! They can't get it up. They go back downstairs to remove legs. A little bit later, couch is upstairs, reassembled. Now, during this time, one of the men is very unprofessional. Berating the other one, yelling from downstairs, while the other is in my kitchen, unbeknownst to me. I thought it was my son until I got up to see. I guess he was looking for an outlet. There's several in the living room. The whole ordeal was haphazard! I point out the the rude one, they damaged the couch, he proceeded to ask numerous questions, which were irrelevant and non of his business. Pretty much insinuating that that was previous damage. This couch was in pristine condition before they got to it. I'm so appalled and disgusted at this point. They leave and I immediately call the office. I related to Joanne my experience and sent an email with photos and video of the damage. By the way, Joanne has been amazing throughout everything. She apologized and said she would send a tech out and we'd talk about a partial refund. A little over a week later, the tech(owner) arrives. As I started to show and tell him of the damage, he cuts me off, yelling, telling my I'm lying, his guys have worked with him for 30 years and there's no way they did this, etc. He's irate! Never apologizes for my experience, inconvenience, nothing! Just accuses my of lying. My husband is getting upset at this point because he's screaming at me. I'm trying to calm them both. He says he doesn't care about the client, just that his guys are not liars and he's been in the business 30 years. I try to show him the damage in the entryway, again he says he doesn't care. He tells me to take him to court, it's going to take forever anyway. I never mentioned court, not once! I just wanted him to calm down and assess the damage, repair and provide a refund. He went to get his tools to start the repair. I asked about the refund and he's says he's not giving me anything. At this point, I refuse the repair and say, well I guess I'll see you in court. He grabs his things and storms out. I'm so upset! It's beyond me that an owner of a business would behave in such a manner, in a customer's home! My son came out his room after he left, he gave me a hug and said "I'm sorry mom, you didn't deserve to be treated that way". This guy should be ashamed! Now I have the headache of going to court! I forgot to mention, he said he docked the guys pay. Why do that if you believe that they did no damage? He also said I wasted an hour and a half of their time. Excuse me! I paid them for their time. Just crazy!

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They did a great job and were very professional. It is a bit expensive but worth it.

Short story: Room & Board sleeper sofa needed to be disassemble to move out of a Somerville apartment with narrow doorways and into an old Arlington house with narrow doorways. Melo & Sons were right on time, and in and out with the whole job done in about 90 minutes. Greatguys and great service!Long story: What a great experience! I knewmy couch was going to need to be disassembled to get out of my apartment because the delivery guys needed to do that to get it in. I got instructions from the company, asked the movers I hired if they could do it (they said yes) and thought I was good to go. When the movers got to that part of my move they looked at it all for a while andafter about half an hour trying to get the couch out without taking it apart (even though I said it wouldn't work) they gave up and we had to leave it behind. My realtor recommended a different moving company (Intelligent Labor) who would have been happy to attempt it but said I should check out Melo & Sons because they are the experts. Boy werethey! I am so glad I used them and will definitely do so for any future moves!

Overall, I am very pleased with the results of this project. I had not had any furniture reupholstered before, so was a little hesitant going through the process (the hardest part was finding fabric I liked!) but Melo & Sons were easy to work with and the quality is fantastic. They had my furniture for longer than the expected time which was 10 weeks, but I wasn't in a huge hurry to get the pieces back so it wasn't a big deal. The guys who picked up the pieces confirmed all the details with me, in terms of # of cushions, pinhead detailing, etc. However, I wish I had asked about options for the level of padding on the cushions. The cushions now are very firm which is fine but I wasn't sure if there were various options, and I didn't ask or did they ask me what I preferred. The guys did a great job picking up the pieces and dropping them back off, given the sofa was a bit tricky to fit through the door. Overall, I am pleased with my refreshed pieces and would recommend Melo & Sons to others!

Reassembly was fairly quick, and the couch looks and feels as good as new. I wasn't thrilled about adding $275 to the cost of my couch, but it seems like a fair price considering the amount of time involved in pickup, knock down, delivery, and reassembly.