Rutland Nurseries, Inc.

At first, we thought the service was okay but upon closer inspection we realized that the quality of the new plants wasn't good and the planting was completely inadequate. We called Rutland and they didn't respond until threats were made. They finally replaced 1 plant and that plant is struggling. We've had to replant and replace several plants since then. In addition, when we replanted we realized that old roots were not removed, plants were too shallow and compost was not used. I would never use Rutland Nurseries again.

I never got anything that was itemized. They took that back and they gave me just the nominal return. The work men are wonderful.

I switched to Rutland after using three different companies for our landscaping needs (mowing, chemicals, and trees) thinking that it would be easier to work with one company instead of three. I must admit when the work crew came, they did a great job. However, they never came when they said they would and sometimes not at all. In the end, I had to cancel as they never came for three weeks to mow my lawn. It was over 8 inches in some places and was very embarrassing. I have had multiple companies service my lawn for over 10 years and never had that happen to me before. They were charging me $95/week to mow my lawn, I thought they would do a good job so I was willing to pay double the price of the usual lawn service thinking that I would get exceptional service. In the end it was not worth the money. They were more expensive than any other company that I worked with charging me $95/week for mowing, $900 for spring cleanup, $600 for mulching, $900 for the fall cleanup, and $600 for chemicals. Before Rutland, I was getting my lawn mowed for $40/week and spring/fall cleanups were around $500. I was highly disappointed in Rutland. In the end, I sent an e-mail canceling my service along with an explanation and pictures of my lawn. I never heard back either by telephone or e-mail. However, later that day the mowing crew arrived, but I sent them away and hired a new company to do my mowing. Now, I am back to using three different companies.

It took a while to get things going because of other jobs in the queue and rain. Sean said it was a two day job and we doubted him (another company had estimated two weeks!), but he was right. It actually took two and a half days, but close enough. Sean was always on site and the crew was friendly, polite and cleaned up the site every night.