FAY BROTHERS

The owner of the company came and gave us the price quote for the job. The contractors came when they said they would. The job took one full day. We did not search for multiple price quotes but I think what we paid is fair considering the quality of the job.

They were wonderful.

I called and left a message late afternoon on a Friday. John called back Saturday morning. He came out for the estimate at noon on the same day. He explained that the repairs needed, which I thought were major, were actually minor and could be addressed less expensively by an interior painting company. John is prompt, pleasant, and very professional.

WHAT I LIKED ABOUT HIM WAS HIS STRAIGHTFORWARDNESS AND HONESTY.

MR. FAY WAS VERY RESPONSIVE IN RETURNING MY CALLS, GIVING AN ESTIMATE AND SCHEDULING THE WORK. HIS EMPLOYEES WERE COURTEOUS AND PROFESSIONAL. THEY WERE VERY CAREFUL OF THE FLOOR AND CEILING FIXTURES AND THEY CLEANED UP AFTER THEMSELVES.

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JOHN AND 1 HELPER SHOWED UP WHEN PROMISED, WORKED WITHOUT A BREAK, THROUGH THE DAY, AND DID A REALLY FINE JOB. THEY CLEANED UP THOROUGHLY, AND LEFT THINGS AS THEY HAD FOUND THEM. WE ARE VERY PLEASED WITH THE RESULTS.

JOHN CALLED HOURS AFTER I FIRST CALLED. HE CAME THE NEXT DAY TO ESTIMATE THE JOB, CAME AGAIN THE FOLLOWING SUNDAY TO MAKE SURE ALL WAS PROPERLY READY, AND SHOWED UP 8AM THE DAY HE SAID HE'D COME. I LIKED HIM AND TRUSTED HIM SO MUCH THAT I DID NOT GET ESTIMATES FROM OTHERS. HE AND HIS CREW WORKED CAREFULLY, AND DID A BEAUTIFUL JOB, ESPECIALLY ON FASHIONING AN ARCH ENTRANCE TO OUR KITCHEN (TO MATCH OLD ARCHES THE HOUSE HAD). THEY LEFT THE HOUSE AS NEAT AS WHEN THEY CAME (RARE FOR PLASTERERS, IN MY EXPERIENCE). JOHN IS A REAL GENTLEMAN, AND I WOULD USE HIM AGAIN IN A SECOND.

HE WAS POLITE, PROFESSIONAL AND PROMPT IN RESPONDING. WE DIDN'T EVEN GET AN ESTIMATE FROM HIM, AS WE HAD ALREADY SECURED SOMEONE ELSE. I WAS IMPRESSED WITH HIS FOLLOW UP AND WOULD RECOMMEND THAT PEOPLE CHECK HIM OUT FURTHER THAN WE DID. HE WAS POLITE, TENACIOUS IN FOLLOW UP AND WAS COURTEOUS WHEN I CALLED TO SAY WE WOULDN'T BE USING HIM.

JOHN WAS NICE, CONSIDERATE AND SEEMED RELIEVED WHEN I TOLD HIM THAT I WAS GOING WITH ANOTHER COMPANY. I THINK HE WAS JUST REALLY SWAMPED WITH TOO MUCH WORK.

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AFTER RIPPING OUT OUR OLD KITCHEN AND BUILDING NEW WALLS, RIPPING INTO AN OLD ONE AND MESSING UP THE CEILING WITH NEW LIGHTING, THE ROOM NEEDED TO BE RESCUED. MR. FAY CAME PROMPTLY TO GIVE AN ESTIMATE TO COVER A NEW WALL AND SOME OLD ONES (INCLUDING A CEILING) WITH BLUE BOARD AND PLASTER. IN ADDITION, WE HAD BUILT A NEW CLOSET, FURR DOWN, AND NEEDED AN OLD WALL PATCHED. THE BID CAME IN AT LEAST $400 UNDER SOME OTHER BIDS WE GOT, AND THE THREE MEN WHO CAME TO DO THE WORK WERE COURTEOUS, PROMPT, AND EVEN PUT DOWN SOME PAPER ON OUR OTHER FLOORS TO KEEP THEM CLEAN. THE ROOM WAS DONE IN ONE DAY, AND WHILE OUR FLOOR WAS A LITTLE WET, THE WALLS WERE GORGEOUS AND HAVE ONLY GOTTEN BETTER AS THE PLASTER HAS DRIED. WE HAVE HAD TO TOUCH UP ONLY MINIMALLY BEFORE PAINTING. I WOULD RECOMMEND THESE GUYS. IN OUR KITCHEN REMODEL, THIS IS SOME OF THE BEST MONEY WE HAVE SPENT SO FAR.

JOHN AND HIS BROTHER JIM ARE FANTASTIC. VERY RESPONSIVE, COURTEOUS, SHOWED UP WHEN THEY SAID THEY WOULD, CHARGED WHAT THEY ESTIMATED, DID A FABULOUS JOB, AND CLEANED UP AFTERWARDS. I WISH I'D HAD A MORE CHALLENGING JOB FOR THEM. I'D HIRE THEM AGAIN IN A HEARTBEAT.

NO WRITTEN CONTRACT PROVIDED, JUST A HANDSHAKE. I WROTE UP A WORK ORDER DESCRIBING WHAT WAS TO BE DONE AND HAD JOHN SIGN IT SO AT LEAST I HAD SOME DOCUMENTATION IN CASE THERE WAS A PROBLEM.

THIS COMPANY DOES HIGH-END WORK. ALSO, I BELIEVE THEY ARE ONE OF JUST A FEW COMPANIES IN THE AREA THAT DO REPAIRS TO ORIGINAL PLASTER MOULDINGS, ETC. IN ADDITION TO GENERAL WORK, THEY ARE EXPERIENCED WITH RESTORATION PROJECTS (FOR EXAMPLE, MY HOUSE IS A 125-YEAR-OLD VICTORIAN). OUTSTANDING JOB.