Geothermal USA

Two years after installation, Air conditioning stopped working . Pauline said we needed new compressor and would order and install in 3 weeks. Never heard from him again. After numerous unanswered emails and voicemails, we contacted another company who determined it was not in fact a compressor, but inadequate piping and flow meters which will cost us $7700 to correct.

We hired Geothermal USA in 2009-10 to install a geothermal system in our home in Suburban Boston. The installation was difficult because our home was built in the 1950?s and all the air ducts needed retrofitting. During the install, they increased the price by $10,000 because the install was more difficult than they expected. Hard to argue when your heating system has just been ripped out. They did a good job refinishing our basement after the install. At the end of the project, the owner of Geothermal USA reported that he had miscalculated and would need to drill a third well in order for the system to work properly. This was done and he reported that the system was now working well. Despite promises that this would be energy-efficient, we had huge electrical bills for several years after the installation. I sent them a summary of my electrical bills and they did not respond. Finally, we paid two independent companies to evaluate our system. Both said that the wrong size heat pump had been installed. An undersized circuit breaker had been used and had actually melted. We were told that we were lucky the house had not burned down. We hired a company to correct the installation. This contractor reported that the Geothermal USA install was the worst he has every seen. The ducts were not sized correctly, the wiring was dangerous, the wrong type of thermostats were used. We have now spent thousands of dollars trying to get this geothermal system corrected. I would not recommend retrofitting an older home with duct work for HVAC or a geothermal system. If you are considering a geothermal system in the Boston area, find another company.

Bob provided an estimate of my homes heat load and quote for installation of a geothermal system. Very happy with services he's provided while researching geothermal.

His prices were competitive compared to other vendors. He was punctual and very knowledgeable. He was very patient and clear in explaining things to us. We ended up not purchasing his services, but we believe he would have done a fine job and we did speak to several references who gave him positive reviews.