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Al's quality oil co.

Heating and Air Conditioning, Heating Oil

About us

Family owned and operated since 1978 for delivery of all heating and cooling needs.

Business highlights

47 years of trusted experience
Emergency Services Offered

Services we offer

Home oil delivery, Burner installation and service, Hot water installation and service, Air conditioning installation and service & Heating system installation.

Amenities

Emergency Services
Yes


Accepted payment methods

Check
Discover
MasterCard
Visa

Reviews

4.45 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
80%
4
0%
3
0%
2
20%
1
0%


Rating CategoryRating out of 5
quality
4.6
value
4.6
professionalism
4.6
responsiveness
4.2
punctuality
4.6
Showing 1-5 of 5 reviews

Andrea E.
12/2015
5.0
heating oil companies, heating & air conditioning/hvac
  + 0 more
unknown
Description of Work: Oil tank filled.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$317

Dorothy C.
09/2014
2.0
heating & air conditioning/hvac
  + -1 more
sJune 24, 2014 - service rep came to my home for the annual maintenance check per my PAID contract with this company - rep found that there was a leak and that some valves needed to be replaced - he said that the office would call me to schedule the repairs - on July 24 (a month later) I called the office to ask about when the repairs would be scheduled and was told that the repair manager would call me within a couple of weeks - she had NO explanation as to WHY it would take him that long to contact me it is now August 7th and I called to follow up and found that they were late mailing out the new maintenance contracts and that mine expired on July 18th - once again there was NO explanation as to why no one had contacted me - so what they have done is to NOT contact me until my contract expired so that no part of the repairs would be covered by my paid contract last year after the maintenance check was done and the service rep signed that everything was in good working order, I got a very threatening letter to the effect that my furnace was in need of replacement and included a special for me to buy a new furnace from them - I called and asked for an explanation and was told that they did NOT know about the letter, until I said that I was going to forward it to my lawyer, then she said that the marketing company must have sent it I would NOT trust this company to do ANYTHING - service reps have all been very nice and seemed to know their jobs - BUT whoever is running the company has questionable ethics - I let the issue with the threatening letter pass BUT THIS ONE IS WAY TOO SERIOUS TO LET PASS - I don't know if it is a safety issue or not Service was finally done 8/19/14 - to only 1 valve - repair rep was non-communicative - just wanted a check for the $181 that he said was NOT covered (probably due to them waiting until my contract expired to finally do the work) - left the area where he was working very dirty - did not clean up the metal droppings or the pad with oil, etc residue - I am looking for a new oil company ASAP
Description of Work: June 24, 2014 - None responsive to required repairs on furnace after annual maintenance check was done - service rep stated that the office would get in touch to do the necessary repairs - 6 weeks gone by & no contact from office

Rating CategoryRating out of 5
quality
3.0
value
3.0
professionalism
3.0
responsiveness
1.0
punctuality
3.0

$274.95

Ellen B.
08/2014
5.0
heating & air conditioning/hvac
  + -1 more
unknown

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$225

Donna G.
05/2013
5.0
heating & air conditioning/hvac, heating oil companies
  + 0 more
I bought an old farm house and it had a converted cold burner from the 1950's and they kept that burner working for 9 years. The burner finally died at the end of last year and they replaced it. They had some internal conflict going on within the company. The gentleman that was supposed to have given me the quote had a family emergency and for whatever reason the staff wasn't communicating that to me after I repeatedly called them saying that I needed to get it in because I didn't have any heat. One of their workers who actually ended up working on my boiler and put it in took it upon himself to literally drive that quote down to me knowing full well that if he didn't do that they were going to lose a customer. I felt that irregardless of what the issue was hindsight is always 20/20. The customer service people could've simply stated to me that so-and-so was in the hospital with his son and I would've backed off because I had no idea. They are not the cheapest ones out there, but they are not exactly the most expensive ones. I feel that they are loyal to their customer base and were willing to meet me halfway. Only due to my frustration I kind of threw out to them that I wanted an automatic water feeder put onto my burner plus I wanted them to pay for it and they felt like that was an adequate request to put in.
Description of Work: I'm using Al's Quality Oil for my heating oil. They also replaced a burner for me.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$6,500

Cynthia S.
06/2012
5.0
heating oil companies, heating & air conditioning/hvac
  + 0 more
They are super dependable. We could have jumped ship with them along time ago but we've stayed with them for 16 years. We are very happy with their services. When we had acute home heating oil shortage and they were saying that you were sort of s.o.l. if you didn't have a contract with the company, and we did not have a contract with them at that time, we were cash on delivery, but, because we had been with Al's home heating oil for a long time as a cash and delivery person, they did deliver to us even though we didn't have a contract with them. They are pretty competitive in pricing and their service is great.
Description of Work: Our heating services is provided by Al's quality oil. They deliver home heating oil to us every month but the last time we had them in for repairs was to clean our burners as we try to get that done every few years to make sure it runs efficiently. We also had problem in not getting enough hot water so they came in to do repairs.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

    Contact information

    329 Tremont Street, Rehoboth, MA 02769

    http://www.alsqualityoil.net

    Service hours

    Sunday:
    Closed
    Monday:
    7:00 AM - 4:00 PM
    Tuesday:
    7:00 AM - 4:00 PM
    Wednesday:
    7:00 AM - 4:00 PM
    Thursday:
    7:00 AM - 4:00 PM
    Friday:
    7:00 AM - 4:00 PM
    Saturday:
    Closed

    Licensing

    Bonded

    Insured
    State Contractor License Requirements

    All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

    *Contact business to see additional licenses.


    Service Categories

    Heating and Air Conditioning,
    Heating Oil

    FAQ

    Al's quality oil co. is currently rated 4.4 overall out of 5.

    Sunday: Closed

    Monday: 7:00 AM - 4:00 PM

    Tuesday: 7:00 AM - 4:00 PM

    Wednesday: 7:00 AM - 4:00 PM

    Thursday: 7:00 AM - 4:00 PM

    Friday: 7:00 AM - 4:00 PM

    Saturday: Closed

    Al's quality oil co. accepts the following forms of payment: Check,Discover,MasterCard,Visa
    No, Al's quality oil co. does not offer free project estimates.
    No, Al's quality oil co. does not offer eco-friendly accreditations.
    No, Al's quality oil co. does not offer a senior discount.
    Yes, Al's quality oil co. offers emergency services.
    No, Al's quality oil co. does not offer warranties.
    Al's quality oil co. offers the following services: Home oil delivery, Burner installation and service, Hot water installation and service, Air conditioning installation and service & Heating system installation.

    Contact information

    329 Tremont Street, Rehoboth, MA 02769

    http://www.alsqualityoil.net

    Service hours

    Sunday:
    Closed
    Monday:
    7:00 AM - 4:00 PM
    Tuesday:
    7:00 AM - 4:00 PM
    Wednesday:
    7:00 AM - 4:00 PM
    Thursday:
    7:00 AM - 4:00 PM
    Friday:
    7:00 AM - 4:00 PM
    Saturday:
    Closed