Cooling Unlimited Inc

Our central AC died right in the middle of the heat and humidity of July. We called several companies from Angieslist and Cooling Unlimited was one of the first to come out. The technician arrived as scheduled, was a young man, very polite, very professional and thorough, obviously at the early stages of his career. I say that because he exhibited a cautious and careful approach to his diagnostics and was on his cell throughout conferring with someone at the office to insure he was covering all the bases. He completed his analysis, explained everything in detail and his determination was that the compressor had failed. Within minutes our phone rang and the office was calling to say the owner of Cooling Unlimited would be out to discuss our options. Dennis arrived on schedule was as thorough as his technician, and made sure we understood exactly what the problem was and all our options. I was most impressed with the fact that when I gave him opportunity to knock the manufacturer of the now dead unit, he simply said " they can be problematic", a huge plus in my book. In my opinion bashing the competition is very unprofessional, he handled it perfectly. The fact that the unit was old and used a now banned refrigerant meant the repair was going to be significantly more involved than originally thought. Dennis said it could be done, and was more than willing to chase down the parts, but acknowledged it was going to take time and in the end we would still have an 10+ year old unit....our call. He said they were inundated with failed AC units this was the 3rd call that day but would work as aggressively as necessary to get us back up and running ASAP. Given the circumstances we decided to get other quotes and given the fact that the heater was older than the AC and had been giving up problems as well, we would add that to the list. Cooling unlimited was by no means the least expensive, but they were not off by miles compared to our other quotes. Prior to the final installation, I spoke with Dennis a few times and he determined he should come out again to insure we were both in agreement as to how to coordinate the install of the new units, as I wanted to fix the concrete under the furnace before the new one was installed. We scheduled the install for the next week, and a back up a day the following week. We got a call that he had an opening 1 day prior to our first install date so we took it. His guys arrived on time, were very professional and courteous, accommodated my schedule for fixing the floor, and finished the job on time. The install was clean and looks outstanding. It should be noted that the heating system was not exactly as quoted, it's a slight upgrade. During the follow up visit we discussed and Dennis decided he would be more comfortable installing the better unit, he would absorb the cost as it was his decision to change not ours.

The initial service was great. The lack of followup when I tried to buy a replacement unit was very very disappointing.

Leo arrived just at the top of the window of time and quickly determined what was wrong. It was then a service call instead of a repair. Their service charge is $119, but they have a $20 coupon on the website.The problem had been that I'd covered the hot air intakes with a rug, etc. Naturally I was happy it wasn't something worse that would have been more costly. I would use this company again. Leo was very professional and offered me good advice on adding hot air returns upstairs where there are none.

My first attempt to contact them was by email via the Angie's List website - unfortunately, I did not receive a reply. However, when I called them, they were apologetic and said that they'd had computer problems. From then on, things went smoothly: A technician (M.P.) came out for a diagnostic visit for $120 (- $20 with an Angie's List coupon). He found the problem quickly, and said a colleague (Doreen) would call me back. He was friendly and explained the problem well. After some trouble finding the right part (during which time they kept me informed of what's going on), a generic replacement was located, and 3 days later, after agreeing on the total price up-front, a different technician (Bob) came to perform the repair. Bob was courteous and professional; he even replaced a small, frayed piece of insulation around a pipe at no extra cost. On running tests after successfully replacing the fan & capacitor he noticed some unusual numbers, but he did not push for further repairs; while he explained what would have to be done, he said that as long as the system performed to satisfaction, there was no need to tackle the issue. Please note that the "B" rating for the cost is based on nothing more than a gut feeling - I really cannot say how they compare to the competition. One quibble - really not a big deal in the great scheme of things - the otherwise helpful and friendly phone contact person on two occasions promised to give me a call shortly before the technician would arrive, but didn't follow through in either case.

This is an excellent company. During a recent heat wave they moved heaven and earth to get the part that I needed and get my AC back up and running as quickly as possible. I was especially impressed by the office staff who, once they heard my son had asthma, spent hours on the phone looking for a new part that was all but obsolete. I don't know how they did it, but they found one. The technicians were very skilled and professional as well. They did their work efficiently and explained things well too. I wouldn't hesitate to use this company again. I wish all contractors were this good.

I have a 23 year old A/C Carrier unit. A/C stopped working. I called Cooling Unlimited, Inc on July 12th & they sent someone to my home within a few hours. Technician was professional, honest and thorough. He fixed a loose wirenut & other electrical problems near contactor, added freon, tested system, examined entire A/C unit inside and out. Did not leave until everything was running properly. I will use them again, including yearly maintenance.

Our airconditioner died overnight and it was miserable.about 2pm I looked up angies list and called the cooling unlimited I got a call back within 1/2hr and someone was at the house at 4:15pm. Mike was very knowledgeable and was able to find the problems and fix them quickly. I see why they have a gold star.

Very professional and prompt. We had no problems.

They have been good so far in terms of response time, but I haven?t yet taken a decision to use them. My experience with them was good.

They did a nice job. They were punctual, did the work and cleaned up nicely. They knew what they were doing.

I called and was given an appointment for a few days later to get an estimate on replacing my oil furnace with a gas furnace. Some time later they called and changed the appointment time, I said OK. The day of the appointment I called in the morning to verify the time, and they said yes they were coming. I said please don't be late as I need to pick up my daughter from school one hour after the scheduled appointment time. They said they would call if they were running late. Well no one ever showed up and not even a phone call to let me know. Very unprofessional.

The company was slow to respond to an email request for a quote, but once they finally contacted me I was able to get an appointment within a couple of days. The rep came when he said he would, provided an estimate when he said he would, responded timely to follow-up emails and performed the work when and as promised.

As with all installs, there were minor knicks to be worked out which was not unexpected. However, what proved so different was their response. They not only were on top of the problem but fixed the problem immediately.Their service manager immediately came out with their repairman to supervise the job and followed by the the owner who came to our home to make sure that everything had been handled to both his and our satisfaction. Initally, our expectation was for Cooling Unlimited to just do the install after which we would return to our old provider. However with their level of servcie and expertise, we choose to remain with them. This is a unqiue company: a combination of real competance coupled with that rare commodity- service. Working with Cooling Unlimited proved to be wonderful experience in every way. We unconditionally recommend them.

I interviewed 4 contractors, all of whom were professional and appealing. Mark from Cooling Unlimited came to the site, checked out the old system, answered ALL questions gladly, was very helpful. HE followed up with a phone call a few days later, and I told him i would get back to him (I was busy with other house problems) After receiving quotes from 3 of the 4 contractors (4th seemed too busy to send one) I had a 2 rounds of Q&A via email with the 3 contractors, and during the 2nd round, (when my make a decision deadline was approaching) Mark did not reply within 2 or 3 days, and I assumed he was busy, and perhaps did not need the work as badly as the others. My deadline came, I made a choice. Unfortunately (for me), he contacted me when I sent him a follow up email saying thanks but I hired someone else. Had he and I been better coordinated, I well might have hired them. the B for responsiveness is because of the above. Otherwise, Cooling Unlimited was great.

It took a few days to get all the parts, but it was clear that they were getting the work done as quickly as possible, given the constraints in accessing the needed parts.

My gas furnace was malfunctioning and needed professional assistance. After reading the positive reviews for Cooling Unlimited I called and was able to have a tech (Leo) at my home on the same day within the one hour window which was promised (punctuality is so important, thank you). Leo was professional, friendly, respectful of my home, and very knowledgeable. This furnace came with the home I recently purchased and Leo took the time to explain different aspects of its functionality, preventive maintenance, optimal heating efficiency, and troubleshooting. After taking his time and trying different things, he discovered the source of the problem (a broken part), and confirmed with a local home improvement shop that the part was in stock. As an avid DIYer, I was eager and easily able to finish the repair myself. Often when having work done, one feels that a company is attempting to nickel and dime as much as possible to inflate the bottom line. This was not my experience at all with Cooling Unlimited and so long as Cooling Unlimited continues to exceed expectations, they have a lifelong customer here.

They were wonderful. The price that they charged was fairly expensive, but they did a very professional job. They were very responsive and were on top of things too.

I would highly recommend them to anyone looking to replace their existing boiler by a high efficiency unit. I had received estimates from two other contractors but Cooling Unlimited was not only the least expensive but they did an excellent job explaining what they needed to do, how they were going to do it and then followed up with exactly what they said!

After receiving several estimates for the job, Central Unlimited came in the lowest without any hidden costs or unknown costs for permits, disposal, etc. Everyone we dealt with was very professional. The gentlemen who did the work were accomodating and very neat. They worked from the time they arrived on the site until the time they left. We would be more than happy to refer them to family and friends.

We got several estimates and chose them based on their experience, knowledge of our system needs, pricing and Angie's list recommendation. They came when they said they would, were professional, cleaned up after themselves and worked in a timely manner. Entire installation of the 2 zone system, including electrical hookup took 2 days. We purchased a 15 SEER system for which $12,000 was very reasonable. There are energy rebates available and Cooling Unlimited will be applying for those for us.

The service was fine. They came at the time they were scheduled. They were supposed to get back with me the next day with recommendations. They didn't get back with me until two weeks later. I plan to call other places to get additional quotes. I might use them again.

The service person came to look at my heater and give a quote on replacing a circulator and controllers. He was disappointed that I did not want to replace mt boiler, even though I never asked for that service! Six days later, I still did not get his quote! I gave up on the company!

I found the whole process to be extremely professional. The install team was always on time and they always left a clean work space behind. The end result was exactly what I expected. I have already invited them back in the early spring to add centrail air to my system.

When I called my regular AC service ,they could not schedule for more than 2 weeks, which was not acceptable or bearable. I called Cooling Unlimited based on Angie List Ratings and Doreen promptly scheduled a service call for the next day. Leo came out within the designated time frame and professionally diagnosed the problem and promptly corrected it under very uncomfortable conditions in our attic Even after the AC was restored, he also checked to make sure that there were no other issues. The problem was modest in nature and due to our lax maintenance history. I could not have asked for a better or more professional service call.

Scheduling was easy, they called prior to technician arriving, the technician was personable and explained problems in detail, and documented work and suggested improvements in detail.