Cooling Unlimited Inc

Dennis came to our house and provided several versions of the estimate. He was very professional and knowledgeable, able to answer lots of questions and provide helpful suggestions. They came well recommend by a friend. They are focused on AC, which is unusual in New England. Dennis provided good advice and helped up figure out how best to balance our goals of quiet AC units that were less environmentally harmful with our desire for efficient cooling and heating for a competitive price. Cooling Unlimited's proposal was the most specific and well-reasoned of the estimates we obtained, and we selected them to do the work. On the whole, we are very pleased with the work that they did. There were some bumps along the way, but some of those (hot weather, old house, unpredictable permitting department) were not their fault. We would use them again and have recommended them to my husband's parents. Mike, the lead installation guy, was outstanding. Our house is old, and the conduits are either nonexistent or not well marked. Mike and his crew did a great job of scouting out chases and coming up with an installation plan that worked. They were very good at problem solving and about communicating with me. They were timely, reliable, and cleaned up well at the end of each day. We are very happy with the work that they did. Unfortunately, they were missing a critical piece of equipment for the upstairs (it had not yet arrived at the warehouse?), so Mike and his crew weren't able to complete that installation. The other crews they sent to complete the work were not as thorough or as professional or as technically savvy. As a result it took multiple visits to get the upstairs zone properly connected and running. That was a hassle, but it does work well now. We used MassSave financing, and Dennis said they would be willing to work with us on the necessary hoops. It became clear that they did not realize how much work that might require, but they followed through on their promise. Administratively, it was a bit of a challenge working with their office because they had staff turnover and it was hard to reach the people who needed to take care of certain parts of the paperwork. But eventually it got done. The permitting side was a bit of a nightmare, largely because Somerville is a nightmare when it comes to permitting. If you live in Somerville, I would recommend either obtaining the permits yourself (the Department is MUCH more helpful to Somerville residents) or using an HVAC company that knows the Somerville Building Department. That Department is inconsistent and makes things difficult for contractors not based here or known to them.

From estimate to installation, the crews were very professional, they did the job very good. The reason I wait until today to write the review because I want to make sure my ac would be cool enough during a heat wave, the ac worked very good during the 7 days heat wave.

I am very dissatisfied. They told me one thing and tried to another. They overcharged. I am very disappointed with what they are doing. They told me $190.00 an hour and after an hour they charged me $300.00. After I found out and asked why you charge me $300 after an hour, the told told me they don't charge by the hour, it is for the service. When I called they told me the price will depend on how long it takes to check the leak, it can be 1 to 4 hours, so $190 an hour so it wasn't a fixed price. Then she also told me that their should be $440 more for the cost of labor so they already were charging me less. They never got back to me and told me what I need to replace and how much it would cost. Their attitude towards my issue was evasive and they did not give the correct answers. If they price customers like this I will not recommend them to anyone else.

Amazing! The absolute best remodel experience EVER! We have had a history of feeling like we got taken. Dennis delivered ,was accurate in his quote and his installers were so professional! I recently joined Angie' s List this is the first company I wanted to rate in my cool home!

The installers came out a couple of days earlier than we anticipated (thank goodness). The installation went flawlessly. The system inside and outside were replaced in a little less than 4 hours and running. The two installers cleaned up any pieces and you cannot tell they were even there. The system is a Mitsubishi and is very quiet and all wiring and tubing outside is covered and very neat. The company to the president has been very compassionate to our situation as my wife is seriously ill. Quality of the material and quality of the people is very very high. I can't imagine having called anyone else for this job.

They were very good. The price was just a little high but it was about average for the work. They were professional and they knew what they were doing. They provided some other options so it was probably a reasonable quote.

They are good, but they are not great. They did the work that needed to be done, and took care of the issues that needed to be done but struggled some with follow through.

Seems like this vendor should not have A grade. Either this vendor or Angies list rating system has issues. If they cannot get a quote to you, how will they handle a project...

They originally told me it was going to be $129.00 and mislead me with a higher service charge. All did was fix the thermostat which took two second. Now they just put me on hold for half an hour and their office workers are unruly and surly and wont let me talk with the owner.

Responded quickly on a very hot day and finished the job within an hour-very impressed!

It went from bad simply to worst.... 1. The appointment was scheduled for 8am on 6/11 a few weeks ago. At 8:15am I phoned the office and Marie said she hadn't booked it but would look it up (she sounded a bit rattled). After a few minutes she told me the Tech was caught in Tunnel traffic and would be there soon. 2. The Tech arrived at 8:45 am and didn't apologize or say anything about his lateness . Additionally he took a neighbor's deeded parking spot and when I explained that to him (in an effort to offer alternate parking) he shrugged and said they could call the Property Office if they needed to park there. We were off to a GREAT start!!! 3. I explained to him that overall the central air was working well but only with a slight whistle. He said he'd change the filter because the one in there was too tight ( I had changed the filter about two weeks ago) then he proceeded to check the inside and outside components. About 5 minutes later he came in to tell me there was no freon - then disappeared again. He came back about 35 minutes later to say that the outside unit was 'pretty banged up' ; but didn't elaborate on this statement to explain if it was due to natural wear and tear or something else. He then said I had an older layout for piping and threw some verbiage to me about sizes or types or something only he would know about it . I asked him how did I stay cool over the hot weekend if there was no freon. He said 'oh there maybe a little freon left'....and maybe the bulk of it leaked out over the weekend but basically I needed a whole new unit. Well, he lost credibility with the freon discrepancy AND not logically explaining how I could stay cool (so cool I needed a sweatshirt) if the unit was that bad and at that point I really just wanted him out. I had had ENOUGH!!! 4. All during his 'explanations' he barely made any eye contact with me.. 5. When he left I turned on the central air and was still cool....but it still whistled....the original 'issue' I contacted this company about..geesh

They were prompt and they seemed to do a credible job. They cleaned up after themselves and the cooling system works. It cost a lot.

Just a note that I will be updating this review depending on how they followup on a recent issue. So the background is that they installed 2 A/C units for us at a reasonable price. We did get several quotes and based on reviews on Angie's List, we decided to use them. In general, we were happy with their service other than the crew not really doing a great job cleaning up and leaving cigarette buds behind. Now flash forward to today (not even 1 year after). We use a different provider for our cooling/heating service contracts. In order to have the 2 new units under contract, they do a check to make sure that everything is in order. Well, one of the units did not have enough freon. According to the tech, the temperature differential should be around 20 degrees and the one unit was only 10 degrees. I did verify this on the internet that 10 degrees is not enough. So I called Cooling Unlimited and asked them if they can resolve this issue or even just check out the units to verify. Well, this is why my current rating is so low. The attitude from the salesperson (the person who originally sold me the units) was not what I call customer friendly. Trying very hard to place doubt on the other provider/tech. I don't blame him for this but his attitude again wasn't very customer orientated. What I am suppose to do as a customer - what would any customer do with something that is still under warranty? So finally he stated that he need to talk with service and get back to me. Can you guess if he has call me back yet? Geez talk about disappointment. All I am asking is for them to check it and confirm. I even asked him - what if I get another service provider to come out and check and they find the same numbers? I guess I'll have to get it fixed and pay out of pocket. At thsi point, I am never going to recommend others there and I regret that I did recommend them to two other families.

I called to have an air conditioner unit that is in the wall repaired because it was leaking water into my house. He said he'd by by 2 days later in the morning. I took the day off from work and waited all day but he never showed up. He called 2 days later at 9:30 at night to reschedule a repair date. Needless to say I called someone else.

They are great. They come quickly and their pricing is fair.

Scheduling the appointment for both visits was a simple process, and the date or our appointment we were called when the technician was on his way to our house. The technician gave us a break down of what was being done and explained the condition of our system. There was a issue with one of the houses that drained condensation and the technician was able to repair it onsite. The entire process was efficient, simple, and flawless.

They were very helpful teaching me about my heating system in my recently purchased home. Work was done to clean and test all the systems and they gave me very detailed information about what they were doing, what the condition was, etc. Scheduling was easy and they got me in quick.

The technician was excellent and very professional.

The guy that Cooling Unlimited Inc. sent to me was very confident.

It took them three follow-up visits to get it right but get it right they did. The quality of their work is outstanding, Really, it's beautiful...and I say that as someone who is really quite fussy. Mike was a super-sleuth when it came to debugging the problem of a non-functioning compressor unit (turns out his colleagues had reversed a connection).. Would I use them again? Yes I would. Would I recommend them to others? Definitely

They did very good job. They are very professional and well trained.

It went very well and we may decide to use them in the future. We are still looking at quotes and their price is reasonable. The guy who came out was great; he came out to my house but we got the times a little mixed up. It ended up my husband was not here when the estimating was done and he would have preferred to be here. As it turned out their technician Kevin did a great presentation of his company and was very professional. I really liked his presentation; that's why we are considering using them for the central air. We had a little trouble getting hold of the proper person we needed to speak with initially, but once it got resolved it was fine.

I liked that they did calculations well. They did a good job on the boiler, laying out the gas pipes and the circular loops and that kind of stuff. The thermostats they did well. What I didn't like is they had changed this from a concentric intake output pipe, where you have a pipe inside a pipe that does two different things. They didn't really check on that and they didn't do that great of a clean-up job. They actually went up on their pricing as the project went on.

I really wasn't satisfied with the guy. He did tell me what he was going but he missed the actual problem and I ended up just fixing it myself. It was a shaft on the squirrel cage that was loose and came apart. They did clean the coil with acid on the inside but other than that didn't really check the compressor because it was working.

Received an estimate for a new heating system and adding central air conditioning. I was very happy with this company--the time the took to come out to look at the job, return an estimate, and respond to questions. In the end, I chose a company that was a little cheaper to do the same work, but they were a close second. With the large job I had to do, I decided to go based on price and Angie's List reviews. I am happy with my choice, but would absolutely recommend Cooling to do work for others.