M D Cabinetry Inc

We made a commitment for a significant purchase of cabinetry from MD in July 2015, and were promised flawless customer service, which given the cost anybody should expect. What was received, on the other hand, was a very disappointing experience. The salesperson, Jim, was nice enough and spent time with us to explain the different options, styles, and costs involved. He did his due diligence in making sure all measurements were accurate. We were given an ETA on the cabinets to arrive at MD between 8.24-8.28. The cabinets were delivered to MD on 8.28. I spoke to MD Monday 8.28 and was told the cabinets could be delivered to our home anytime I wanted. My contractor and the warehouse were to arrange the date for Thursday, 9.1, or Friday 9.2. When my contractor spoke to MD he was told the cabinets would not be able to be delivered until the following Wednesday, 9.9. The cabinets were needed so we could move on with other parts of renovation (water hookup, counters, moving things from storage to the cabinets, etc). When the cabinets were finally delivered on 9.9, my contractor called to tell me there were some issues: 1. We were supposed to receive an upper corner cabinet with an appliance garage. We received a standard wall cabinet and the appliance door opened sideways, not up and down (basically making it useless). 2. We were supposed to receive an end cabinet with a double-hinged door. which was recommended for our particular set-up. Problem: we received a standard cabinet with a small drawer on top and a door on the bottom,making it unnecessarily difficult to access anything in the back of the cabinet. I was told of this change after it had been delivered and was never informed that a different piece was ordered. 3. We purchased an island from MD: there were supposed to be 3 pieces to the island but only 2 were delivered. 4. One whole cabinet, "inspected" by a Melissa, was missing all the trim. 5. The replacement cabinet for the end piece (the one I was told would have a hinged door) had no moldings on the doors 7. Another cabinet had a door that opened the wrong way. Ultimately, all the correct pieces were delivered, but the end result, aside from the aggravation and stress generated, was that the renovation of my house was delayed by a month due to the incompetence of MD/Yorktowne. To be fair, it was hard to fully determine who was at fault for each issue. MD blamed the manufacturer, Yorktowne, and Yorktowne blamed MD. What was equally frustrating was my attempt to get a resolution from MD. When I expressed my disappointment to the owner, Mr. Smith, I was given the canned response that my satisfaction was of the utmost importance and he would do everything to satisfy me. When I requested a credit back, he referred it to Yorktowne and took no responsibility on his end. Ultimately, Yorktowne's response (or lack of a response) reflected the nature of the whole process. My recommendation would be to find a local manufacturer, which allows for both you and the cabinet-maker to address any issues directly and expediently. You can find competitive pricing and receive direct answers for your questions. I would definitely not recommend using MD.

Very good. All the cabinets fit according to plan.

They customized to fit our needs without telling us what they thought we needed, which was very important. They listened to what we needed and helped us get the cabinets that were right for us and not what they thought was right. We would definitely use them again.

They were good to work with during the planning stages and were definitely available to answer our many questions. There were a few quality issues with the cabinets that they dealt with immediately (one warped door, one poorly glued door that had to be replaced). The order was slightly messed up since we expected to receive an all-plywood sink base but got furniture board instead. It is important to talk through every single detail of the design again when the order is being finalized, but, geez, there are a lot of little details. We didn't want to hold up our project to get a replacement sink base.

M D worked in conjunction with our contractor for our kitchen remodel. Their cabinet selection and quality are excellent. M D has an attractive showroom and attentive employees who helped us choose cabinets that fit our needs. We were very pleased with the knowledgeable service they provided and would use them again for future cabinet projects. Their installer was amazingly skilled and installed all our cabinets in one day.