This people are disorganized and/or dishonest. Met with Juan a few times to estimate the work. The price was fair so we decided to go ahead with the job. Juan requested $200 deposit to "seal the deal" which I was stupid enough to give him. He claimed the deposit would get cashed when the work is done. Of course the check got cashed the very next day... After that they canceled the original appointment "due to rain", then the next time they "overbooked" me. I gave Juan the last chance to come on Saturday morning to do the work, to which he was a no show. I cancelled our arrangement and demanded refund of my deposit. Juan said I'd get it as requested. Surprise, of course nobody came to give the money back. I complained to HomeAdvisor (who recommended the contractor) about my experience and only then Tree Brothers refunded my deposit. This was a huge waste of my time and energy.
Description of Work: Mishandled the deposit, did not show up for work as scheduled
Rating Category
Rating out of 5
value
5.0
professionalism
1.0
responsiveness
1.0
punctuality
1.0
$1,500
Katherine K.
08/2015
4.0
tree service
+ -1 more
They did a good job. I would use them in the future. As far as cutting large tree limbs, they were very professional. As far as consulting with the client and their wishes, they were very cooperative.
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Service Categories
Tree Service
FAQ
Tree Brothers Service USA Inc is currently rated 3.5 overall out of 5.
No, Tree Brothers Service USA Inc does not offer free project estimates.
No, Tree Brothers Service USA Inc does not offer eco-friendly accreditations.
No, Tree Brothers Service USA Inc does not offer a senior discount.
No, Tree Brothers Service USA Inc does not offer emergency services.
No, Tree Brothers Service USA Inc does not offer warranties.