Affordable Appliance

Appliance Repair, Appliance Repair - Small, Appliance Sales and Installation

About us

Affordable Appliance is a local, family-owned business, proudly serving Eastern Massachusetts since 1990. We offer both emergency service and routine maintenance for all major brands of all major appliances. Weekend visits are available! To keep your appliances operating at their best and avoid costly, inconvenient breakdowns, routine maintenance is recommended at least once each year. Protect your investment — call 866-878-1304 today to learn more or schedule an appointment. NOTE - We do not install gas appliances Additional e-mail - repairs@affordableappliance.net.

Business highlights

34 years of trusted experience

Services we offer

Appliances repair & sales including refrigerators, freezers, washers, dryers, stoves, cook tops, dishwashers, disposals, microwaves, air conditioning, gas & electric appliances.

Services we don't offer

Gas appliance installation not offered. Certain foreign machines cannot be serviced also, call for brands serviced, 866-878-1304

Amenities

Warranties
Yes


Accepted payment methods

American Express
Check
Discover
MasterCard
Visa

Photos of past projects

Reviews

4.7154 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
79%
4
10%
3
3%
2
5%
1
3%


Rating CategoryRating out of 5
quality
4.8
value
4.5
professionalism
4.8
responsiveness
4.8
punctuality
4.8

Filter reviews by category

Showing 26-50 of 154 reviews

Charles D.
04/2020
5.0
appliance repair
  + -1 more
estimate was given for valve plus needed hoses replaced. The tecnition was pleasent and profesional. Would recomend highly
Description of Work: water control valves were corroded

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$250

Richard B.
09/2019
5.0
appliance repair
  + -1 more
repair too expensive...does not make sense to repair
Description of Work: washer repair

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
4.0
punctuality
5.0

Yes, I recommend this pro
$90

Susan S.
06/2019
5.0
appliance repair
  + -1 more
Cheaper to replace than repair, so only paid for diagnostic work and bought new machine. Young man arrived very promptly, completed his investigation and explained his analysis of the problem.
Description of Work: No agitate, no spin off washer

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Ari H.
04/2019
5.0
appliance repair
  + -1 more
On 4/15/19 I posted a review indicating that I had never been contacted when I asked for a price quote. I received a call from the owner this afternoon and it looks like there may have been a miscommunication. I still did not receive any messages from technicians but I truly appreciated the owner's willingness to reach out and still offer his services. If I had known about his prices from the get go, I likely would have hired this company as the price beat competitors in the area. After hearing from them, I would contact this company in the future if any repairs fit their expertise.
Description of Work: washing machine
Rating CategoryRating out of 5
Yes, I recommend this pro

Response from Affordable Appliance
Hi [Member Name Removed], Thank you for the review, please call us whenever you need help. Richie Affordable Appliance "OUR SERVICE IS AFFORDABLE"

Ari H.
04/2019
2.0
appliance repair
  + -1 more
I requested a quote from this business via Angie's List and was never contacted. No work was performed so I cannot judge quality, fairness of pricing, or anything else.
Description of Work: Washing machine repair

Rating CategoryRating out of 5
responsiveness
1.0


Response from Affordable Appliance
Hi [Member Name Removed], Sorry if you didn't connect with my technician but he said he left a message for you to call him back, if you still need help, please call 781-986-3626, Richie Affordable Appliance

Amy K.
12/2018
5.0
appliance repair
  + -1 more
Fellow took the machine apart, spent time trying everything he could think of, and did the repair.
Description of Work: Washing machine leaked

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$177

Janice S.
10/2018
5.0
appliance repair
  + -1 more
Diagnostic test revealed need new drip pan. Part had to be ordered
Description of Work: Refrigerator repair

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
4.0

Yes, I recommend this pro
$200

Nancy B.
10/2018
5.0
appliance repair
  + -1 more
Ken came out Sunday (we called Saturday afternoon). He drained the machine, diagosed the problem, and came back later with the part he had ordered. He fixed the machine and it works perfectly now. He was very candid in telling us what it would cost and whether it was worth repairing or not . He showed up on time and kept his word on everything. In a word, he was perfect.
Description of Work: washer stopped working mid-cycle. Wouldn't drain or wring

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$200

Response from Affordable Appliance
Thank you [Member Name Removed], please tell all your friends and relatives to call whenever they need help. Richie

Kester C.
08/2018
5.0
appliance repair
  + -1 more
Efficient, fast, helpful advice. Helped guide the decision on repair versus replacement and provided a meaningful and inexpensive fix.
Description of Work: Dryer repair

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$70

Lara E.
07/2018
5.0
appliance repair
  + -1 more
The technician was great. He did troubleshooting on the first visit, had to order a part, and came back a few days later for a quick install. He also helped me out on one of the days in between when I had a question about the repair on a Sunday afternoon. I was really pleased with the service and price.
Description of Work: Refrigerator repair

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Ronald Y.
06/2018
5.0
appliance repair, appliance sales
  + 0 more
Service person Ken determined the cause of our problem and estimated the cost of repairs. After talking over our options with Ken , we determined our best option was to purchase a new dishwasher.
Description of Work: Dishwasher repair.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$80

Irene Y.
06/2018
5.0
appliance repair
  + -1 more
I was finding water pooling next to my Amana refrigerator top/freezer bottom. Called Affordable Appliance. Had to leave a message but they called me back the same day and gave me a window of time when they could be there. Jeff showed up on time, gave me an estimate, and fixed the problem! The likely culprit was a rubber valve in the back which tends to 'gum up' and become sticky, leading to a backup in the drainage system. He thawed all the ice in the vents and removed the ice that accumulated in the bottom of the freezer. Appreciated the clear communication, quick troubleshooting, and professionalism. Thanks!
Description of Work: Cleaned out clogged freezer drain

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$140

jeffrey J.
06/2018
5.0
appliance repair
  + -1 more
Went very well. Russell was on time, professional and, affordable. He got right to work and took the time to explain the issues. The work was done quickly and he didn’t try to go slow to charge for additional labor.
Description of Work: Refrigerator and dishwasher repair

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$240

Lewis W.
05/2018
5.0
appliance repair
  + -1 more
I had a very good experience. They showed up on time, performed the work at the prices stated which I considered to be very reasonable. I also showed the tech my refrigerator door that wouldn't close properly. He identified the problem, and made arrangements to come back the same day with the replacement part and made the repair. I would definitely hire this company again.
Description of Work: replaced 2 gas valves on my stove. Also, replaced door hinges on my refrigerator

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Heather S.
01/2018
5.0
appliance repair
  + -1 more
The company responded to my email inquiry quickly, and the technician contacted me the same day to schedule a visit. He was on time, but needed to order a part. He called me two days later when the part came in, scheduled to come back on New Year's Day, and quickly completed the job. The prior homeowners had not installed the dishwasher correctly, so he also fixed that, leveled the dishwasher and realigned the unit. He was very polite and professional. Very reasonably priced. Would not hesitate to call them again.
Description of Work: The on/off switch on my dishwasher stopped working.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$150

nancy D.
12/2017
5.0
appliance repair
  + -1 more
This company always has someone on call 24/7 They schedule you asap which has benn within 1-2 days depending on the urgency of the situation. They call when your service person is on his way Friendly, knowledgeable, excellent work!
Description of Work: NewcWater heater Gas fireplace repair, Plumbing under kitchen sink

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Phyllis K.
11/2017
5.0
appliance repair
  + -1 more
Great. He arrived on time, was professional, expert, friendly and honest. He found the cause of the problems. He explained the problems, solutions and price clearly. I was very pleased with the work and price. It was my first time using them and now they are my go to for any future repairs. The prices they charge are truly affordable.
Description of Work: I needed my washing machine and dryer repaired. They stopped working a week apart! The washer sounded like a loose chain was inside and the agitator didn't work. The dryer ran but had no heat. I called Affordable Appliance and repairman Russ called back soon after. I explained the issues and made an appointment. The prices were cheaper than other companies I had called for estimates.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Adrianne C.
09/2017
5.0
appliance repair
  + -1 more
They came out the next day and resolved the issue. I would definitely use them again.
Description of Work: My dishwasher was leaking.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Jason B.
08/2017
4.0
appliance repair
  + -1 more
The freezer was repaired, but did break again, and this time likely for good a few months later. Hard to say it was perfect work, but I acknowledge my unit may have been at the end of the line. In the end, I did get more time out of the freezer, so I guess it was acceptable.
Description of Work: Freezer Broke and need it to be inspected

Rating CategoryRating out of 5
quality
4.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$125

Daniel O.
07/2017
5.0
appliance repair
  + -1 more
Prompt response on inquiry via voicemail (direct link from Angie's List). Scheduled to come out in less than a week. Showed up, promptly and evaluated a Maytag washing machine that was going unbalanced. Gave quote on repair, but advised that our best option was to get a new washer. Appreciated the honest feedback instead of selling work for him to do. Will definitely trust and call Affordable Appliances in the future. Also got Angie's List discount for the service call cost.
Description of Work: Eval a Maytag washer that was going unbalanced.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$90

Keith F.
07/2017
5.0
appliance repair
  + -1 more
..........................................................................
Description of Work: ..................................................................................................

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Steve P.
06/2017
2.0
appliance repair
  + -1 more
I reached out to Affordable Appliance to inquire whether or not they would diagnose and fix a problem with a side by side GE fridge/freezer with a water dispenser that is about 8 years old. I got a call back from Bill and explained that I thought the freezer fan motor had stopped functioning and in addition the water dispenser was not working properly. He stated that he stopped servicing GE appliances because they were "junk" and have a lot of issues. Not a big help, but I thanked him anyway. No work was performed.
Description of Work: GE side by side fridge/freezer diagnosis and repair.

Rating CategoryRating out of 5
professionalism
2.0
responsiveness
5.0


Response from Affordable Appliance
Hi [Member Name Removed], I don't know why my technician stated what he did about your refrigerator, but that does not represent how we handle our customers. We certainly work on G. E. appliances and I had a discussion with that technician regarding the way you were handled, that was not how we do business. As you can see by our reviews, we have a great track record and would like for you to give us another try in the future and see if we can help you with any of your appliance issues. Thank you, Richie Affordable Appliance "OUR SERVICE IS AFFORDABLE"

MARIA D.
06/2017
5.0
appliance repair
  + -1 more
Jeff showed up on time . The appointment went well and I was glad to have my dryer fixed. My only disappointment was that they have limited hours of service, so I had to take a few hours off from work for the appointment. They did not have Saturday or evening hours available.
Description of Work: My dryer stopped working and it was determined that it needed a new belt. Jeff, from Affordable Appliance, replaced the belt.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$160

Mary M.
04/2017
5.0
appliance repair
  + -1 more
We called two other appliance repair companies and set up appointments for next week. Affordable called us on Saturday morning, was here in 20 minutes, diagnosed and fixed the problem and was totally done within the hour. Have used in the past and always find them responsive and honest. I highly recommend Affordable Appliance.
Description of Work: Our clothes dryer stopped heating up.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$150

Jennifer T.
04/2017
5.0
small appliance repair
  + -1 more
he replaced the unit that control the thermostat
Description of Work: refrigerator thermostat stopped working correctly

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$310

Contact information

PO Box 1288, RANDOLPH, MA 02368

http://www.affordableappliance.net

Service hours

Sunday:
Closed
Monday:
7:00 AM - 6:00 PM
Tuesday:
7:00 AM - 6:00 PM
Wednesday:
7:00 AM - 6:00 PM
Thursday:
7:00 AM - 6:00 PM
Friday:
7:00 AM - 6:00 PM
Saturday:
9:00 AM - 5:00 PM


Licensing

Insured

No License Required for Trade
State Contractor License Requirements

All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

*Contact business to see additional licenses.


Service Categories

Appliance Repair,
Appliance Repair - Small,
Appliance Sales and Installation

FAQ

Affordable Appliance is currently rated 4.7 overall out of 5.

Sunday: Closed

Monday: 7:00 AM - 6:00 PM

Tuesday: 7:00 AM - 6:00 PM

Wednesday: 7:00 AM - 6:00 PM

Thursday: 7:00 AM - 6:00 PM

Friday: 7:00 AM - 6:00 PM

Saturday: 9:00 AM - 5:00 PM

Affordable Appliance accepts the following forms of payment: American Express,Check,Discover,MasterCard,Visa
No, Affordable Appliance does not offer free project estimates.
No, Affordable Appliance does not offer eco-friendly accreditations.
No, Affordable Appliance does not offer a senior discount.
No, Affordable Appliance does not offer emergency services.
Yes, Affordable Appliance offers warranties.
Affordable Appliance offers the following services: Appliances repair & sales including refrigerators, freezers, washers, dryers, stoves, cook tops, dishwashers, disposals, microwaves, air conditioning, gas & electric appliances.
Gas appliance installation not offered. Certain foreign machines cannot be serviced also, call for brands serviced, 866-878-1304

Contact information

PO Box 1288, RANDOLPH, MA 02368

http://www.affordableappliance.net

Service hours

Sunday:
Closed
Monday:
7:00 AM - 6:00 PM
Tuesday:
7:00 AM - 6:00 PM
Wednesday:
7:00 AM - 6:00 PM
Thursday:
7:00 AM - 6:00 PM
Friday:
7:00 AM - 6:00 PM
Saturday:
9:00 AM - 5:00 PM