Sonny Floor Services Co

I needed a new hardwood floor installed and got several estimates. I ended up going with Sonny Floor services, which was the lowest estimate that I received, but also he was able to install the floor earlier than another company. There ended up being some problems which I will describe below. The actual installation went fine. Keep in mind that Sonny may not do the work himself. He came to give the estimate and after that I did not see him (some other ppl delivered the wood and another person did the installation). One thing I noticed that there did not seem to be any effort made to make sure the floor was level. One of the companies I received an estimate from (I don't remember if it was Sonny) assured me that the new floor would be made level, as the old floor was clearly not. It turned out that it could not have been done, because if it had been, I would not have been able to open the closet door. But I noticed that myself; they should have made measurements and then realized it could not be done, rather then not aim to do it in the first place. I was assured by the worker after the work was done that it was level, which was clearly not the case. The work was good quality and the floor looks very nice. However, there were a number of tiny holes in the wood. I am attaching pictures. First I thought it may be from insects. I called Sonny and sent him several text messages and he was not helpful, disclaiming all responsibility. I ended up calling a pest control company who said that it was damage from when the wood was installed. In addition there were 10-15 areas where wood filling had been used, likely from additional areas of damage. So the quality was not the best.

Not well. It seemed that the workers assigned to the project were not very experienced. After they initially "completed" the job, most of the floors were rough (not smooth) and some areas of the floors had ripples. They came back and added another layer of finish and fixed some of the issues. But then we encountered other issues. One example was that in a small section there were two different types of finish (e.g., satin and shiny).

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I met with the owner Sonny and he said the price would be higher than normal because all the gaps would have to be filled. I agreed to that as I wanted the gaps filled and the floors to look great. The job was supposed to be done in 3 days and it wasn't ...it was done in 4 days as they needed an extra day for whatever reason. I said no problem. I went over there after waiting the 3 days they told me to to see the floors. None of the gaps were filled in and they even finished over silicone that was used to fill a gap! The whole house was covered in dust and my smoke detectors would not stop beeping because they never covered them. As a result I had to hire a cleaning company to clean up the dust and had to buy all new smoke detectors. When I contacted them to let them know I was taking money off for what they cost me in cleaning fees and smoke detectors the emails were ridiculous! The person didn't apologize for doing a horrible job or offer to fix or take money off. At that point I told him I was taking money off. There was no fixing it now as a new tenant had moved in. About a week later I get another email from the same address from Sonny stating he was out of the country with a sick family member. He had given his phone to his cousin? Really? So the guy I hired didn't even do the job. If you hire Sonny make sure he is the one doing the job. Unbelievable

Wonderful! Very good work!

It was reasonable. I liked everything about them. They were very nice. When we moved in, the movers did a little scratch on my kitchen floor and they came back out to look at it for me. So they were very responsive.

Myself and my husband had just bought a house and wanted to get the floors on the second floor done before we moved in. Sonny was a recommendation from a friend. We had 3 service providers in to give an estimate. Sonny came in cheaper than all of them and sounded like he knew what he was talking about so we chose him. Sonny also presented himself well at the review. By the time we had chosen him we had a week to get the floors done before the movers would be bringing in the furniture so it was a bit tight, but Sonny said he could do it. Throughout the progress of the work I would say the only thing that was lacking was a bit of communication but it did not bother me too much. A bit of extra work needed to be done as in some places the sub-floor had to be replaced. This was fine, however the communication around it was lacking. We were not given details or how much extra it would cost until we asked directly. The work was finished the day before we moved in, (we knew it would be tight). Unfortunately we couldn't do a walk through as the varnish was still wet. However we had been walking through the house most of the other days so we were not too uncomfortable paying the remainder of the fee. That was a mistake! The next morning my husband went into the house to lay down paper over the new floors before the movers brought the furniture. He just happened to walk up into the 3rd floor (converted attic) only to find that it was covered in wood dust nearly an inch thick. Now, I had noticed that the men had not cleaned the kitchen where they had kept the wood, but had turned a blind eye to that, but this was ridiculous. My husband could literally see his boot prints in the dust! I called Sonny immediately and told him to get someone down there and start cleaning, it was only a matter of hours before the movers were coming. He sent 2 men over. They tried to vacuum it up but it really needed a wet clean, which I ended up doing myself. I also made them clean the porch which was covered too. As they were walking out I noticed that my bathroom had been left a complete mess too. Mud all over it! So I called them back to clean it. What were they thinking?? Maybe they thought that they didn't need to protect the rest of the house because we hadn't moved in yet??? AND there were a few thresholds missing, which Sonny did replace, but it would have been nice for him to come to us about it before we came to him complaining. We were on a tight schedule and would have completely understood if he said he needed to come back and do this So how were the floors? The floors were fabulous. However the professionalism of his staff that did the work left much to be desired. This would have been an A rating if it wasn't for those few final touches at the end. The frustrating thing is that they are such simple things to take care of, but ignoring them has a huge impact on final impressions. Would I hire him again, yes as the floors came out really well and he has a good price, but I would definitely do a better walk through before handing over the money

I received a handful of estimates that varied in price. Some very expensive and others suspiciously cheap. Sonny was, by far, the most reasonably priced and accommodating. He gave me an estimate within twenty four hours and was able to start the work within a week. In fact, I was going on vacation and he was able to get my hardwood refinished during my absence with very little advanced notice. I had four rooms, a hallway, and staircase refinished. It looks amazing. I am particularly impressed at how precisely they were able to refinish my entire condo without damaging any of my trim or even the area in between each stair. They even managed to get rid of deep scratches in the floor that had probably been there for 50 years. I would recommend Sonny and his crew to anyone. And as a side note, my condo was filled with furniture and his guys moved all of it for me to make the job possible...I am so grateful because I know they did not want any part of that