Scott Williams Oil

The cost is part of my heating contract.

We like them and we've used them a long time.

unknown

Scott Williams is very responsive to emergency situations (we have one tonight, the night before Thanksgiving, needing a boiler repair). We have been customer since moving into our current home, nearly 17 years now. Fast to respond, nice to deal with, and the technicians are great, very professional and knowledgeable. Scott Williams have upgraded our boiler, repaired the system over time, do regular maintenance, and have installed a great high velocity air conditioning system when we put an addition on the house. Highly recommended...

I'm trying, for the second time, to update my review - I hope Angie's List will allow it this time. I'm very tired of Ken Williams' repeated calls. Last fall I bought a house that uses heating oil. I was assigned Scott Williams through the Mass Energy Consumers Alliance. (The cost savings is minimal - a few cents per gallon.) I appreciated that Scott Williams was willing to deliver less than a full tank because I could not afford to fill it (over $1000). My tank was half-full to start and I purchased 100 gallons. When the tank ran dry, I purchased another 100 gallons. I was shocked to discover that I needed to refill the tank so quickly. I was using the equivalent of a full 270-gallon tank in less than 4 weeks in a very warm winter (it snowed twice, and melted quickly). The house is only 1000 square feet, with upgraded window replacements and 5and quot; of insulation in the attic. The thermostat is new and the furnace is old but has an 81-83% efficiency rate. I set the thermostat at 60 degrees after the first delivery of oil and lowered it to 50 degrees after the second oil purchase (very uncomfortable - almost unbearable). Still, after the first 2 oil deliveries, it was costing me over $700 per month to keep this small house at 50 degrees! I don't know anyone else who spends this much. When I complained to Scott Williams (spoke with Ken Williams), he sent a technician who found an accurate oil gauge, no oil leaks and a furnace with 83% efficiency. I purchased 100 gallons one more time, and this last time, in the same circumstances, it lasted almost twice as long. This is what made me suspect I'd received less than 100 gallons those first 2 deliveries. I first called Mass Energy to report my concerns, but was assured (without an investigation) that Scott Williams was an honest company and I was wrong to have those suspicions. I was told that Mass Energy has no formal process for handling or even recording complaints like mine. To me, this suggested that Mass Energy, while identified as a and quot;consumers alliance,and quot; actually serves the interests of it's oil providers. I phoned the Department of Weights and Measures and was told that someone would look into the situation (not a formal investigation). The person I spoke with also seemed incredulous at the suggestion that I might have been shortchanged on those first 2 oil deliveries. Evidently, citizens seldom complain about this. Recently, Ken Williams phoned, asking that I change my Angie's List review. I told him I had no response from the Department of Weights and Measures, and no explanation for the outrageous heating oil bills. 2 days later, the Department of Weights and Measures responded to Mr. Williams' request and sent me a letter stating that they did, 4 months ago, investigate Scott Williams (a surprise inspection). They found absolutely no discrepancy and I have to believe that I did, actually, receive the full amount of oil that I paid for. The following day (at Ken Williams' request), the previous oil company sent me a report of several years of heating oil use by the previous owner, a 95-year-old woman who passed away the winter before. Apparently, she had been using about 100 gallons every 2-3 weeks (last year, $1 less per gallon). I can't fault the Scott Williams company for shortchanging me. I can only wonder how such a small house can use so much oil (at 50-60 degrees) and I can complain that heating oil companies charge so much for a basic necessity. I'm very upset to think of the previous owner, trying to keep warm on a fixed income and I'm a little panicked to think about how I'm going to afford to keep warm next winter.