RCC Air

RCC Air lacks diligence, competence, honesty, and integrity. RCC Air was hired to specify, design, and install an HVAC system for our home. They failed on every front. Specify: RCC Air was unable to provide their Manual-J (standard load requirement document). They specced a system that was far too large for our house and ultimately caused short cycling, lack of proper dehumidification, and excessive electricity usage. Design: RCC Air admitted to not using the manufacturer's (Mitsubishi) design software to map the system. The Mitsubishi assessor noted that multiple components should not have been connected as they were. Install: RCC Air butchered installation. Cassettes not airsealed in unconditioned spaces. Missing components. Condensate lines not hooked up or leaking into walls. Lower quality / less expensive models installed versus what was specified in proposal, without owner's knowledge or consent. RCC was given 6 months to fix these issues, but was unable to do within this time horizon. All documentation (emails with RCC Air, photographs, videos, etc.) will be publicly available shortly.

We had a unit here that was about 10 years old and it ceased to work. It was not blowing cold air at all so he came out and took a look at it. We ended up replacing it because it was an old version of the coolant that was not commercially available. He was great. He laid up several options for us and we ended up electing to replace the old one other than patch up the old one. He was very prompt. He was out within 24 hours of us calling him. The first day out here he was trying to diagnose what was going on with the old one. By that night by email I had an estimate of several options that were available to us. So we decided to go with replacement and that was done within another 2 days. There was a sharp turnaround. It has been working like a dream since. He was very sharp and honest.

unknown

We had a bad HVAC contractor who left us with a ton of problems. Roy and RCC Air team came in and not only helped us troubleshoot and repaired all the issues, they improved the overall duct work that previous contractor claimed not possible. Roy and his team were courteous, professional and most definitely very good at what they do. They stand by their work and pay very close attention to details which shows in the final result. Working with Roy & RCC Air has been one of the best service/contracting experience I've ever had. Without him and his team, these past few hot summer days would be difficult for our small kids. I will only go with Roy & RCC Air for any HVAC needs in the future. I also have and will continue to recommend RCC Air to my family and friends.

The whole project went extremely well. Roy did all the work himself with some help when needed. He is a true pro I think. He took all my calls and responded promptly to every item I had for him. These systems are complicated, especially when installed in a 1930 house with plaster walls and ceilings. So we had one issue getting the air to circulate properly through the second floor. Roy figured everything out and we got everything working exactly right. I am pretty mechanical myself, so I am picky about all the details. (maybe too much so!) All things considered, I cannot imagine any better outcome. I highly recommend RCC Air and Roy.

I was referred to RCC Air by a friend who has used them before. I contacted Roy and he came the next day to give me an estimate for the work. He was very punctual, took the time to understand what I wanted and broke down his estimate. Since this was a big investment, I called a couple other people for estimates. Too be honest all 3 estimates were very close. It took forever for the first company to come out for an estimate and they kept postponing, the last guy I called just seemed really shady and didnt give me the confidence that he knew what he was doing. I decided to go with Roy, as he was the most professional and knowledgable and had promised that he would get it done by the date I needed. Making the appointment was easy, he came out and completed the job in a timely manner. Even though there was a bit more work than anticipated, he stuck to his estimate and there were no hidden costs. As an extra plus point, a week after the job was done he gave me a follow up call to make sure all was good. Highly recommend RCC Air.

I can't say enough good things about Roy! The first time I met him he was installing an HVAC unit in a condo in my building. While doing this,he noticed that another HVAC unit wasn't working properly, and he took the time to go around to all the units to find out whom it belonged to in order to alert them of the problem, which really impressed me. My subsequent encounters only improved upon my first impression. Whensomething went wrong with my HVAC over the summer, I decided to give him a call, and he was able to come that day. The issue was identified and fixed quickly. What amazed me the most was that after, when I was still hearing gurgles in the pipes and thought there may still be an issue, he came out a few different times and did not charge me extra. The building I live in is old and the plumbing needs some work - Roy is not a plumber, but he took the time to work a camera into the pipes to see if he could find a hole in the immediate area. He went above and beyond what most people would do, I think. With my last HVAC issue, in order to accommodate my schedule, Roy came to my place at 6:00A.M. so we could meet before I went to work, which I really appreciated. Per usual, the issue was fixed quickly, and his services were reasonably priced. Roy will continue to be called upon to fix my HVAC until it dies completely, and he will definitely be the one to install a new one when the time comes. I defer to him on all HVAC issues, and I trust him completely.

Exceptional service from start to finish . Arrived at time he said he would and got straight to work . I had never used a service like this before so was very surprised at how it was done . Roy the owner had taken some pictures of inside some of the vents to show us some of the other build up over the years . He connected the vacuum in the basement and cleaned the vents throughout the house taking extra care of the furniture and floors and the rooms in general. I will use this service and provider again for future jobs . Rcc air was referred to me by other contractors .