Phil's Floor Service is a family owned and operated business. Phil's Floor Service prides itself on an outstanding record of quality service and attention to detail. Our philosophy is to treat your home as we would treat our own, and this is complimented by our years of experience in the industry. Award wining .
They were prompt and extremely tidy and polite. They worked incredibly hard to complete the project. There were a few details that I was not pleased with and Phil came right out to correct the problem.
Description of Work: Refinished our hardwood floors that had multiple layers of old paint. They also replaced the treads on our staircase.
Rating Category
Rating out of 5
quality
4.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$3,000
Jeff M.
10/2015
5.0
flooring contractor, hardwood floor
+ 0 more
The kitchen looks amazing. We worried that the new boards would not blend with the old. No worries. Looks like it has always been this way. Thoi (not sure about spelling) really knows his craft.
Description of Work: Refinished 3 rooms and small hallway. Repaired damaged boards in kitchen
Phil responded quickly to our call. Was able to schedule service around our schedule, and was done in 2 days. He left the house clean. The floors look great! Thanks.
Description of Work: Refinished hardwood floor throughout house, as well as replaced thresholds with inlaid wood.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$2,050
Andrew B.
10/2015
5.0
flooring contractor, hardwood floor
+ 0 more
Great on all counts. The floors look exceptional, and Phil's crew was quick and professional.
Description of Work: Sanded and refinished about 1200 Sq ft of hardwood flooring.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$2,200
Sean J.
09/2015
5.0
flooring contractor, hardwood floor
+ 0 more
I would highly recommend Phil and his crew. The woman who answers at the office listen to our situation with having to move in to our new home soon, and she figured out a way to accommodate us. Even when the closing was put off three days, they still were able to get in the next day to begin. I'm sure this won't always be possible for everyone who ever calls, but for us, they listened, made the effort and then: made it happen. When we bought the home, the floors were darkened in color and down to bare wood in high traffic areas. The refinishing process Phil did took years off the floors. Again not always 100% guaranteed for all jobs, but our floors look nearly brand new now. Another quote I got was three times the price. VERY happy with the whole experience. Highly recommend!
Description of Work: Sanded and refinished our hardwood floors.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$3,085
Steve S.
09/2015
1.0
hardwood floor
+ -1 more
No showed our scheduled appointment for an estimate. No call, email, or text
Description of Work: No showed our scheduled appointment for an estimate. No call, email, or text
Rating Category
Rating out of 5
professionalism
1.0
responsiveness
1.0
punctuality
1.0
Response from Phil's Floor Services
Hi [Member Name Removed], I check my review twice a month. I did not I got one review until now. After get back to the file, here is what we replied to the 1st time request to do estimate. "Phil's Floor Services 9/22/2015 Hi [Member Name Removed]; Thank you for contacting us about your floor. I had tried to call but got your voice mail. Phil's estimate schedule is in the evening only. Please email phil@philsfloor.com or call 617-472-9376 to set up the estimate appointment. Thank you Ha Nguyen Reply to [Member Name Removed]" At the appointment date, I did show up at the house within the time promise. I did called you, and left the message when I was there. The light was out. I did not got the respond. Therefore, I left after 10 mins. If you called, then we can reschedule to meet and might be we can work it out. Unfortunately, now the result was not what we expect.
Michael S.
08/2015
2.0
hardwood floor
+ -1 more
n/a (work was not performed due to reasons explained above
Description of Work: I got an estimate from Phil's. Then when I emailed to schedule the work, I was sent a "revised quote" that was $200 more than the original as it now contained a new item: an "optional removal of dust bags and scrap material". I told them that we had agreed on a price already and asked whether they can do the work for what we had already agreed for in the first estimate. Expected at least a response, but as of now I have not heard back (although otherwise they respond fast to emails).
Rating Category
Rating out of 5
value
3.0
professionalism
2.0
$2,200
Response from Phil's Floor Services
Hi (Removed member name), Pls. check your email. I had already responded your email within 2 days. Plus, the scheduled to do the work was reserved 4 weeks away, not until the end of September, 2015. This mean we have a plenty of time to confirm the work. My quote was very clearly on every single item which will be done. The quote, which we had agreed, did not included the "dispose: rubbish, scrapped wood and dust bags." ... If you choose the option for us to dispose the rubbish. Then, that would be your choice. Since you tried to negotiate about the price, was not agreed, because it will cost us to carry away and pay the for dumpster. You know the dumpster would cost at least $ 375.00 . We can not afford to discount, or dispose it FREE for you. Please, think about it. Giving us a bad review for not giving you the deal you want is not fair for us. Because of this matter, I will not bid for this job any more. Phil
kristen T.
08/2015
5.0
flooring contractor, hardwood floor
+ 0 more
Phil just completed hardwood floor finishing throughout my house. The house was built in 1930 and has its original oak floors. They have not been refinished for at least 20 years if not 50. We hired Phil to redo the floors before moving into our house, so the house was empty when the job was done. Phil sanded the floors (dustless) and finished them with 3 coats of polyurethane. This included our living room, dining room, office, stairs, upstairs hallway and 3 bedrooms. He also replaced a section of flooring where the hardwood had buckled and was lifted up from the subfloor (the subfloor was fine). The floors look amazing. I literally don't think that they could have done a better job without replacing the whole floor. There was also very little dust and no mess left around my house. The floors look gorgeous, and I couldn't be happier with the work. I received 5 bids for this refinishing project. Three of the contractors (including Phil) came out to the house to do a quote in person, and two gave me a quote by email. The quotes ranged from $2,600 to 4,000 with Phil's being the lowest. Three of them came in at $3,000, so Phil's was $400 less than the average quote. At first I was skeptical because it was the lowest, but having read all of the positive the reviews here, I decided it would probably be fine. I'm so glad I did because I saved some money and got amazing results. As far as the process of working with Phil goes, he is very good at communicating with this customers, which is very important to me. He answered the phone each time I called, or called me back right away. We also communicated by email, and he always responded to my messages within 12 hours. Also, after my initial contact, he came out within a few days to measure for the quote and then sent me the quote right away. There were other contractors I had contacted who never got back to me and some who came to the house and then never got back to me with the quote (a waste of everyone's time.) I never met Phil in person because we weren't there while the work was being done, but my husband met him during the quote, and said he was all business and seemed like a good guy. All in all, I could not be happier with the job that Phil did on our floors. He's a great communicator, offers a great price, does what he says he will do in the time promised, and most importantly makes your floors look fabulous.
Description of Work: Refinished about 1,500 square feet of hardwood flooring and patched/replaced a small area where the flooring was damaged.
Let me start by saying that I've used Angie's List for almost as long as they've been around and swear by them. I've had a few OKs, but almost all the people/business with recent great ratings have been top notch. That said, Phil was even better than that. I am one of the most detailed people you would find anywhere and I often hate hiring contractors because I always worry they won't put as much TLC into a job that I would. Phil is an exception to that rule. The floors are off the charts good - much better than I could have imagined. I could probably walk around my first floor and nit pick a few minor things that might be done a little better, but that would be a stretch. And we live in an very old Victorian house with some funky angles and that had some "unknown history" under the layer of old hardwood. Additionally, there was one small coat closet that I didn't ask him specifically to do when he was here quoting me, yet her did it anyway. To say I am pleased would be an understatement. And he did a great job cleaning it all up. I received 4 quotes and he was #2 of #4 in price, but in this case, the bang is worth the buck. I recommend Phil without reservation or doubt.
Description of Work: Replaced hardwood floors in the entire 1st floor and sanded/refinished the kitchen
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$6,200
eric L.
07/2015
5.0
hardwood floor
+ -1 more
It seems like they did a good job. We will see how it wears.
Description of Work: Hardwood floor refinishing
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$3,000
Robert N.
07/2015
5.0
hardwood floor
+ -1 more
Phil did a terrific job for us. He came right on time, did the work exactly as discussed (for example, cut up the carpet and stacked it in neat taped rolls where it could be set out with the trash, as we requested), and did a careful, thoroughly professional job on the stairs he refinished for us: complete work into the corners, even coats of finish: fantastic result. Finally, he even fixed some small imperfections in other woodwork that we had which we asked him about after he had started our job. We offered to pay him extra for this work, but he said they were such small requests it wasn't a problem. Great service.
Description of Work: Removed carpet and refinished wood staircase.
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
4.0
punctuality
5.0
Yes, I recommend this pro
$700
john P.
07/2015
5.0
flooring contractor, hardwood floor
+ 0 more
I was very pleased with the punctuality, response time and ability for Phil to meet all of his stated deadlines. His work is truly amazing, we inherited some floors that were very very worn and I was suspicious if they would be able to be reclaimed. They look like new and are seamless in their transition to the brand new hardwood he put in the bedrooms
Description of Work: sanded and refinished hardwood floors. repaired damaged areas and installed new hardwood in 2 bedrooms
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$5,000
Christina E.
06/2015
5.0
flooring contractor, hardwood floor
+ 0 more
Showed up promptly and went straight to work. Very professional. Only minor glitch was that they forgot alligator clips for the breaker, but they also were prepared with an extension cord that worked just as well. They came back the next day, again on time, for the final coat of poly; they finished the job well and fast. The results were excellent, and they even provided me a small amount of extra poly for another project!
Description of Work: Refinished an old pine floor in a 13 x 13 bedroom.
Description of Work: Sanded and polished my stairs
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Jen P.
05/2015
5.0
hardwood floor
+ -1 more
Phil was very helpful and provided excellent advice.
Description of Work: Provided feedback for floor installation. Consultation on job.
Rating Category
Rating out of 5
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Stephen S.
04/2015
5.0
flooring contractor, hardwood floor
+ 0 more
Went great. The floors are BEAUTIFUL. Phil did the work exactly as described, in exactly the time specified, for exactly the price quoted. My one suggestion is that Phil should probably keep track of his appointments in a more systematic way. We had scheduled an initial appointment to meet at the apartment; when I called Phil to see whether we were still on, it turned out he'd forgotten both the time and the place. I was calling him on his cell, so it seems like he just needs to add appointments to the cell phone that he already has. I gather that a lot of his scheduling is done on little slips of paper in his pockets. But other than that, everything was perfect. I would use Phil's services again in a heartbeat, and I would surely recommend him to my friends.
Description of Work: Refinished (sanded, stained, and applied polyurethane to) the floors in my new 665-square-foot apartment.
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
4.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$1,940
David E.
04/2015
5.0
flooring contractor, hardwood floor
+ 0 more
Phil responded to my request for an estimate the same day I called, and we made arrangements to meet one evening later in the week. He arrived at the appointed hour, thoroughly explained the process, how long it would take and how much it would cost. We discussed the timeframe for doing the job (a one-week window while my tenant was away on vacation), and Phil confirmed that he could get the work done within the specified timeframe. Since his price was 20% lower than the other estimate I had received--coupled with the fact that he had been so thoroughly professional and easy to work with--I hired him on the spot. Phil and his crew arrived on the agreed upon start date, at the agreed upon time, and set to work immediately. They clearly knew what they were doing--they used plastic sheeting to control dust (very effectively), and the electrical hook-up for their machines was done quickly and effectively as well. they sanded the floors (oak, and maple), applied a seal coat, and two coats of poly. The floors look fabulous! Phil did an outstanding job. I will use him again when we do the floors in our section of the house, and I would recommend him without reservation.
Description of Work: Phil sanded and refinished the hardwood floors in the first floor apartment of my two-family home in Brookline.
Phil was excellent to work with. He was punctual for his estimate appointment, extremely professional and knowledgeable about his trade. His pricing was not the highest and not the lowest we got, but we felt like we were in good hands with Phil based on what he explained with the process and his recommendations. The work was done on schedule. There was never an issue with clean-up, noise, etc. The floors are beautiful, and we are actually having Phil come back to do the second part of the estimate (we had to delay the rest of the work in the hallway and the stairs - had nothing to do with Phil). Based on the work Phil did in our sons bedroom, we are not going to ask anyone else for an estimate, we know we will be happy with the work. I would highly recommend Phils service to anyone looking for work to be done with hardwood floors.
Description of Work: Needed to remove old hardwood flooring from bedroom and replace with new, matching hardwood for our other bedroom. Also asked for quote to complete same work for our hallway outside our 3 kids bedrooms, stairs, and railings.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$1,500
E Alexandra G.
03/2015
5.0
flooring contractor, hardwood floor
+ 0 more
Phil and his crew were fantastic! We needed the floors in our new condo sanded (to get rid of the yellowed finish) and redone. The price was very reasonable, the work was immaculate. Phil was very responsive to questions. I've already recommended him to someone and would use him again if the need arose. P.S. -- I've already referred him to a friend
Description of Work: Strip and refinish hardwood floors.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$2,550
Frank S.
02/2015
5.0
hardwood floor
+ -1 more
He was very knowledgeable. He has done floors for us before and we were well set with him. He was good. I recommend him because he calls right back and is punctual. He seems to know what he is doing with the product.
Description of Work: I used Phil’s Floor Service for hardwood flooring.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
ROSEANNE B.
12/2014
5.0
flooring contractor, hardwood floor
+ 0 more
Everything went as promised. The only issue was after Phil and his team left, I found a couple of area that didn't seem to be quite right. Phil came back, explained (rightfully) one issue was actually not from the floor - but actually from my wall but the other issue was a flaw in his work. He returned as promised and repaired the work and it looks great. I never get upset when a mistake is made. Things happen. What separates a good provider from the bad is how they respond to the problem, and Phil absolutely took ownership , and made sure the job was done right.
Description of Work: Phil rebuilt a damaged section of a hardwood floor, and then refinished the floors in two rooms
Phil's Floor Services sanded, stained, and refinished the oak floors in 6 rooms in our house, plus a hallway and staircase. We are extremely happy with the price, the quality, and Phil's willingness to fit us into his schedule. Phil refinished our floors on short notice (we had just a few days between closing on the house and our move-in date), and gave us a great price. The floors look absolutely beautiful, and I couldn't find any noticeable dust in the house after they finished. His crew was very clean, very prompt, very professional. I will call Phil when we need to refinish other floors, and I will definitely recommend him to others.
Description of Work: Refinished (sanded, stained, finished) oak floors in 6 rooms, plus a hallway and staircase.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$3,600
Bill W.
12/2014
5.0
flooring contractor, hardwood floor
+ 0 more
Phil was very kind to schedule the service on short notice, as I had tenants moving in at the end of the month. The work was done quickly and looks great.
Description of Work: Refinished floors in 4 rooms
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$1,318
Cheryl C.
11/2014
5.0
flooring contractor, hardwood floor
+ 0 more
I wanted to have the floors refinished in my new house before moving in. Phil was easy to work with- responsive and efficient. The floors came out great and the price was very reasonable.
Description of Work: Refinished living room , dining room, and bedroom floors.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$1,350
Maureen G.
11/2014
5.0
flooring contractor, hardwood floor
+ 0 more
Phil got back to me promptly and uses email. He speaks good English. He gave me a quote over the phone based on room dimensions. He and his worker were polite and courteous. There was not a speck of dust left when they were done. The floor is like glass! Beautiful. Having floors sanded can be stressful and disruptive but he made it much easier.
Description of Work: Sanded and polyurethaned living room floor.
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Service Categories
Hardwood Flooring Sales and Installation
FAQ
Phil's Floor Services is currently rated 5 overall out of 5.
Sunday: 10:00 AM - 8:00 PM
Monday: 8:00 AM - 8:00 PM
Tuesday: 8:00 AM - 8:00 PM
Wednesday: 8:00 AM - 8:00 PM
Thursday: 8:00 AM - 8:00 PM
Friday: 8:00 AM - 8:00 PM
Saturday: 8:00 AM - 8:00 PM
Phil's Floor Services accepts the following forms of payment: Check