Norfolk County Heating and Cooling Corp

Contractor Recommendation: Norfolk County Heating & Cooling Our 1895 refurbished Victorian's 3rd-floor mini split unit needed repair. Leaking lines were replaced. A chemical reaction between the copper line and wrapped insulation caused pinhole leaks in the line set. Manufacturers recalled that the warranty had expired and the unit was cooling poorly. Four contractors were contacted for estimates. Owner Patrick and project supervisor Renato excelled. They quickly listened and explained the problem, process challenges, and possible solutions. The price given was accurate and a fraction of the others I received. That worried me until it became clear the other contractors had quoted outrageous pricesâ either their company was understaffed and didn't want the small project or thought the customer was ignorant. The other contractors pressured us to upgrade from line replacement to system overhaul. One refused to provide an itemized breakdown of the FIVE times Norfolk H&C estimate but continued contacting me to finalize the sale without changing the price or explanation. Renato visited the day before the appointment to take additional photographs and check his materials. On replacement/installation day, Renato and his assistant were punctual and polite, knocked and asked permission before entering the property, and were great to our small dog. They avoided disturbing a newly planted lawn and cleaned the house and area. Renato showed me the finished project, how he installed it, what he replaced, and its system testing. I highly recommend Norfolk County Heating & Cooling for any HVAC projectâ one of our most remarkable home contracting experiences.

Very, prompt, reliable, high quality of work

Extremely helpful and very attentive to the details.

Renato did an excellent job. He debugged the multiple problems with my system and within an hour he had everything running. I will use him for all of my heating/cooling/hvac needs in the future. Renato Thank you for all your help!! :-)

Responsive, really helpful. Came to do maintenance on our through wall A/C unit, and even took the time to show us how to care for it ourselves to extend it's life.

Very prompt and professional. Did an excellent job! Provided awesome customer service at a great price. I highly recommend him!

They did an excellent job provided superior customer service at an awesome value. I highly recommend them!