HEAT PUMP SPECIALISTS INC

NEEDED TO HAVE A QUICK RESPONSE TO TEST SYSTEM BEFORE CLOSING ON SALE. THE OFFICE WAS NOT ALL THAT RESPONSIVE TO THE URGENCY OF MY CALL, BUT ONCE WE GOT SOMETHING SCHEDULED THE TECHNICIAN (JIM) WAS VERY GOOD. HE CALLED TO LET ME KNOW HE WAS ON THE WAY AND ARRIVED EXACTLY ON TIME. HE WAS CAREFUL AND HAD GOOD DIAGNOSTIC SKILLS. THEY ARE EXPENSIVE (LABOR AT $90/HR STRAIGHT TIME) BUT THIS SEEMS LIKE THE GOING RATE FOR THIS TYPE OF SERVICE.

THIS FIRM CALLED WITHIN MOMENTS AFTER I REQUESTED INFORMATION ABOUT CONTRACTORS ON MITSUBISHI'S WEB SITE. THEY ARRIVED WITH A MITSUBISHI SALES REP, AND DID A THOROUGH TOUR OF MY HOME. SO FAR SO GOOD. BUT THEN THEY SURPRISED ME BY SAYING THAT MY 350-SQUARE-FOOT ATTIC WAS SO SUNNY THAT IT NEEDED A PROFESSIONAL-QUALITY (VERY EXPENSIVE!) 18,000 BTU UNIT. THEY ALSO SAID THE REFRIGERATION LINES WOULD NEED TO GO DOWN THE CHIMNEY, WHICH IS UNUSUAL AND WOULD ADD SIGNIFICANTLY TO THE COST. THEY ASKED ME IF I WAS GETTING OTHER ESTIMATES, I SAID YES. THEY PROMISED TO DELIVER AN ESTIMATE WITHIN A FEW DAYS, BUT IT HAS BEEN MORE THAN TWO WEEKS AND I HAVE NOT HEARD FROM THEM. SINCE THEN, THREE OTHER CONTRACTORS HAVE INDEPENDENTLY RECOMMENDED A MUCH LESS EXPENSIVE 9,000 BTU RESIDENTIAL-QUALITY SYSTEM IN THE ATTIC. ALSO, THE OTHERS ALL SAID THE REFRIGERATION LINES WILL BE SIMPLE TO INSTALL. THIS MIGHT JUST BE A FLUKE. BUT I WOULD RECOMMEND MORE THAN USUAL CAUTION IN SEEKING COMPETITIVE BIDS. I'M HIRING

THEY WERE VERY PROMPT. THEY CAME WHEN THEY SAID THEY WOULD AND FINISHED ON TIME. THEY WERE VERY CLEAN, KNOWLEDGEABLE AND COURTEOUS. PROFESSIONAL, HELPFUL, A PLEASURE TO WORK WITH. THEY WERE VERY PROMPT IN NOTIFYING US OF ANY PROBLEMS AND QUICKLY TOOK CARE OF THEM.