Coastal Heating & Air Conditioning

The company put in an undersized motor for our forced air system which died within 3 years. They would not admit their mistake and charged us again for looking at it and proposed to put the same undersized motor in. The owner was very rude and unprofessional. We are moving to a different company and would not recommend them to anyone else.

It went well. We were very pleased.

Excellent. We have used them before and will do so next year.

No show on appointment day. Left message with company and no one call back either.

Could not be more happy. This company is responsive, professional and very customer friendly - I will be using them again for any service that may come up. thank you!

The cost was outrageous. They charged me $75 for one pound of Freon. It wasn't even R22, it was R410A which is cheap now. The whole thing was suppose to be $100 for the service call, and it wound up costing me $300. The person failed to notice that I had a leak, and if he did notice it, he didn't say anything about it because they probably wanted to come back and charge it again. The guy was on time; close to the time. One guy came out. He was very personable. My big gripe was that he failed to notice that leak in the side gas. He didn't have all of the Freon that he needed. I happened to have some and gave him some, and he still charged me $75 for one pound of Freon, which is outrageous. You can buy a 30 pound jug for that. I just wasn't happy because he just went through the motions. I was shocked at the price and it was suppose to be half of what was advertised.

Was able to get same day visit. Problem was cleared up in short order. Very courteous and helpful.

Mike, who took service call was very professional and day of service the technician arrived within 10 minutes of projected time. Tech was also professional and answered all my questions. Problem was fixed in minutes; it turned out the electrical plug came unplugged when the furnace filter was changed :( The technician was very apologetic and said unfortunately I have to charge you a service charge, which was fine with me. Great experience, would definitely use again.....I'll check electrical plugs before calling again.

Recharged system and found cracked pan causing leaking

Great - quickly discovered the problem and quickly fixed it

on time and on budget just recently had an issue with one of the pumps when starting up the heat in October 4 years - they came and fixed - and it was still under warranty 4 years after installation so no charge.

They were here on time worked efficently and cleaned up very neat and professional. We are thinking about hiring them again we are considering adding another unit. We recommended them to several friends. One of them did use them and were satisfied with work.

Didn't go...they failed to even make return visit or proposal

Excellent! Will hire them again and encourage you to do the same if looking for these products.

They were professional, timely and very affordable.

Excellent. They were prompt, courteous, and very helpful in helping us secure our rebates after the fact. The equipment has worked perfectly

Coastal was very responsive. They came out to give a quote right away and then finished the job within the week. They called to let me know they were running a few minutes late.

Extremely pleased with the quality of the work performed. We have far less dust throughout the home (hot air system).

Here on time, cleanup great, finished everything in one day, we're very satisfied and hope to save some money next year on our heat!

Technician diagnosed it in 5 minutes (and $175 for coming in site). Told me I needed $1,500 of repair (parts and labor). I got a second opinion and learned I had other options available. While the solution may not be the longest lasting I was never given any other options. After complaining they did refund me the cost of coming on site which I appreciate.

Second time was the charm . Felt like the 1 st time anyone has really tried to find and fix the problem . Always prompt service and pleasant employees .

Great, efficient install and cleanup.

Very well. The service tech quickly identified the problem and fixed it.

They could have a better install and I think they should have paid for the leak. They found a leak in the system from when they installed it. They installed the central air and the compressor there was leaking. The guy came out and checked for leaks and said there was a leak in the compressor. It was probably doing that since they installed it. Then, I found a mistake they made in the duct work. I fixed the duct work myself and they came out and fixed the valve. I paid for them to come out. I would not use them again.

The customer service reps who scheduled the appointment were professional and efficient. They were able to schedule an appointment for me within a week of when I called (we did not have an emergency situation). Alex, the technician, was on time, polite and knowledgeable. He quickly figured out why water was leaking into our house through our ductless A/C and heat pump unit and fixed that problem. The drain hose had also fallen off of the unit, and Alex demonstrated that this was because the inner diameter of the original tubing was 1/4" larger than it should be. Alex replaced the old drain tube with a new tube of the proper size. Before leaving he ensured that water no longer leaked back into the house. Now, eight months later, the system is still working perfectly. While the price was not the least expensive of the companies we had quote us on the work, I am happy we chose Coastal as in this case the extra money was definitely worth the knowledgeable and professional service we received.