Elite Theater Productions / Brian Sprague

read more about them below: [*** Link removed ***]

Horrible! Elite Theater Productions and Brian Sprague (also EliteAV now) ripped off an entire new construction neighborhood and ruined the home buying experience for so many. From April 2013 when my house was a foundation to late July when it was too late to fire him, into December when I moved, Brian Sprague and Elite Theater Productions misled and lied to me and my neighbors. Brian is an unprofessional, deceptive, and irresponsible business owner and I have nothing to show for hiring him but a hole in my pocket, holes in my ceiling, a mess of useless wiring, and not even a receipt to say what's really in my walls. As for why I went with him? I was buying new construction and the developer basically sold him as their top choice for home theater options and security service and if you search Elite Theater Productions for reviews, which I did, you would not have seen any problems prior to today. He refuses to return phone calls and emails. He refuses to provide invoices and only gives customers an estimate sheet during the initial discussion and expects people to use those as receipts. He installed materials not discussed with me behind my back and assured me it would be the same price as the original install we discussed and that it was the same tech (which is why I didn't freak out) but it wasn't a wash in price AND it is actually a new type of tech that most people aren't even familiar with. The company I hired to complete my A/V work was not immediately familiar with the tech he installed and they had to do some research to get me the best prices on parts. They told me flat out that it was an expensive option and Brian could have wired my home as originally discussed. When I had a lawyer send a letter to demand invoices he actually sent an estimate for the new wiring he installed expecting it to be paid! He also lied outright and sent a long insincere letter to my lawyer claiming he'd informed my husband and I prior to putting in the new tech, which he did not. And he still won't send invoices/receipts. Unfortunately, Elite Theater Productions was also the developer's contractor for security and to this day I still don't even know if security wiring was installed by him and I'm just having it redone from scratch. A separate security company tried to find evidence of wiring but could not. They said they didn't see anything near the windows or doors and no place for a security panel. They also told me (as did another security company on the phone) that the $1000 I paid for wiring alone would have bought me wiring PLUS security panels, sensors, and installation. Brian Sprague was going to charge extra for those things. Brian Sprague also asked for 50% up front which I discovered too late, is not legal in MA. Also, when asking for the second half of my total payment, Brian insinuated that the electrical work couldn't be signed off on my new home until he was done and he wasn't going to be done til we paid the rest of the money, which implies a delay in inspection and therefore a delay on my closing. This is manipulative, mean, and greedy. Elite Theater Productions doesn't provide customers with instruction manuals or warranty information either! I have neighbors who are so confused by their security and audio systems and there is literally no way to prove that a TV bought from Elite Theater Productions was even new when it was sold, same for speakers, A/V components like subwoofers, etc. there's also no telling whether Brian Sprague or anyone of his workers will service a defective item or replace one. Most neighbors here have decided to never let Brian Sprague into their home again, including myself. It should also be noted that Elite Theater Productions is grooming another business called EliteAV and almost all pre-construction meetings with home buyers were held in an interior design store in Plymouth called Setting the Space. Please stay away from this business!