DMG Plumbing Inc

I had a burst pipe on a cold night. I was able to shut off the water for the night, and DMG arrived in the morning. He found the leak with minimal cutting into basement ceiling and shower wall (where the leak was). He patched up the shower with plastic which has lasted weeks until inner walls dry enough to re-tile. He cleaned up perfectly.

It went well. Unfortunately, the new tank did not quite match the old tank area and had to be retrofitted. But Dan was able to install it perfectly and had the extra parts on hand to perform the job. I was very happy with the service I received from DMG Plumbing.

Prompt professional, would use again and recommend

My hot water heater pilot light kept blowing out 2-4 times a day. Dan came over and adjusted the temperature setting on the water heater which takes less than 5 minutes, and charged me $180.00. This did not fix the issue and Dan had to come back again. Again he only adjusted the temperature setting, which again did not fix the issue, but at least he didn't charge me for this visit. He finally said he had to order a new valve. It took over three weeks to get the part, which is ridiculous, although may not have been entirely his fault. Once the part arrived he came by and installed it. This did finally fix the issue, however, I was charged another $190.00 bringing my total bill to $370.00 which was entirely labor, because the valve was under warranty. This is just about how much I paid to have the water heater installed. This was a frustrating experience that took over a month to fix and costing way more than it should. I will not be using DMG Plumbing in the future.

It turned out quite well. We have no complaints at all. We were satisfied all the way around. We didn't have any concerns about the work. It was all good. We've even used them again.

On his first visit I asked Dan to not just clear my clogged toilet but to see what could be done so the problem (clogging weekly for 3 years since I moved in) would be solved long-term. He determined a differently-shaped toilet with a larger-diameter pipe would fix it. On his second visit he installed the new toilet and it hasn't clogged since, and gives a reassuring whoosh when flushed. The special toilet cost over $300, which I was happy to pay, so don't be distressed by the total cost of his visits. His labor was about $100/hour, which is standard. He was prompt, very courteous, and cleaned up after himself.

DMG diagnosed the problem accurately and was punctual for both estimate and date of service. Completed pipe replacement as agreed, with no leaks present since repair.

It was fine. I got exactly what I paid for. They picked up after themselves. They showed up on time. I had no problems at all.

The worker was very nice. He was very prompt; right on time. What stood out the most was they did what they said they would do. I would tell a friend that he seems to know what he's doing and is very personable.

Dan McGlone had done a lot of plumbing trouble shooting and repair before this and all his work was excellent! He was called to replace a zone hot water heating valve which I had diagnosed as malfunctioning. He had the replacement valve in his truck, replaced it and left. The price was a bit high, at $265, but I accepted it. Unfortunately, he never checked the system after he installed the valve to see if it was working. I should have checked it myself, but I didn?t (and I?m an engineer and should have known better!)! The heat never came on and I tried calling DMG plumbing, but no answer. I ended up calling Churchill?s Oil, our heating oil supplier, at 7 PM that night and they put me thru to an emergency technician who walked me through a system trouble shoot. We found a blown fuse that probably blew when the valve was installed. According to the tech, this is a fairly common problem with these valves. I was able to get to a hardware store and get a replacement fuse and we were back in business. The next day I called DMG plumbing and left a message as to what happened and to get back to me because I wasn?t happy about the situation. I mentioned that there should be some compensation for the problem, perhaps on a future call. Repeated calls and a message through his website got no reply. This was the most grievous part of the whole incident- everyone will make mistakes sooner or later, but the most important part of a business is how you correct them and keep the customer happy. I don?t know what happened on his end but I will probably never call on his services again. His follow up behavior was atrocious!

Appointment was for 4PM..never called..never showed. Just reiterating my complaint..never showed up..never called.

Very professional, always on time, and always call you.

Other plumbers told us the leaking faucet, which is an expensive model, need to be replaced and the sink needs to be taken off the wall. Dan came and fixed the faucet in 20 mins, saving us big bucks.

It went fine. The provider showed up on time and was very professional and expedient. Also provided some consult on other issues and future project possibilities.

His office is very responsive and pleasant to work with. I was told he'd be there between 8:30 and 9:30. They texted me at 8:30 to say it would be closer to 9:30 - he pulled in right at 9:30. He is very very nice and was clean in his work. I called the office with a question after he left and he came right back - still a smile on his face. Would use again without a 2nd thought.

DMG Plumbing was very professional. The provided an estimate at no cost. They came on time when we had scheduled the work and did all the work in a very professional manner. We also got a discount that was promised earlier. He put in the hand shower for us at no extra cost. We were very pleased with DMG plumbing adn we would definitely use them for our future plumbing needs.

Promised an estimate in 2-3 days. Never happened. E Mailed the office, got a response that the estimate, date would be coming shortly. Never happened. Not a serious person. Not ready to work. Can talk the talk, that's all. Wasted my time. Nice person though. Must be too busy , was a big job he probably didn't want to do. Next person please.

It was a simple repair and they took care of it.

Troubleshot all possibilities. determined that the most lokely source is through the grout, with a potential leak on the under drip pan. Sealed all of the grout joints

They fixed the leak but I wasn't overly impressed. The price was especially high, and I didn't get any Angie's List discount. I don't think I'd use them again. He did good work, though.

I called DMG to fix a plumbing issue as well as install a few things. He came out shortly after initial contact. He told me that he would get back to me with an estimate and then set up a time to come out. That was 6 weeks ago and I have not heard back. I have reached out to them and received an immediate response that they would look into it but I have not heard anything since. I chose this plumber because of the reviews here in Angie's List but am highly disappointed with the lack of contact.

The plumber was very professional and courteous as was the person answering the phone. He was punctual and cleaned up after himself once the problem was resolved. I would definitely recommend the service again.

We had issues with running toilets among other miscellaneous issues which Dan came to repair. One of our toilets was running constantly and Dan determined it was a faulty fill-valve which he replaced. While he was here, we made a comment to him that the toilet still sounded like it was intermittently running. He stated that he could come back if there continued to be a problem. And yes indeed there was; it continued to run. So we called him back and he decided to charge us an additional $150 just to change the flapper on an issue we told him about on his first visit. So the bottom line is that he charged us extra for the original problem he was supposed to come out and fix on top of us already mentioning to him on his first visit that it seemed there was still a problem. So basically, he didn't guarantee his work and charged us additional labor for a second visit. Also, my initial attempts to email and call him on our concerns went unanswered until finally we got a response from his assistant that he was on vacation. As a business, I would suggest automatic reply on your email and voice mail for vacations so the customer isn't wondering why no one is getting back to them. When he finally got back to me, I didn't buy his counter-argument, so I asked for a refund on some of the labor. He did not return my calls or emails until 2 weeks later, when he emailed me declining my request for a refund along with some snarky comments. It wouldn't surprise me if he responded to this review painting me as a hard case. Don't buy it. My emails and phone calls about my concerns were very appropriate, and when he FINALLY got back to me and denied my request for a refund, I didn't push it. There are plenty of plumbers around. Go with someone else.

It was very hot outside, but he happily soldered and went up and down the stairs necessary to turn things on and off a bunch of times.

quick, efficient competent service