Pro-Lines

I have nothing but positive things to say about Pro-Lines. Dan responded to my initial call quickly, gave me a very reasonable estimate and started/completed the job when he said he would. Dan and his crew not only completed the painting we planned on, which looks great, but they also completed additional work I requested. Dan’s personable demeanor made it a pleasure to work with Pro-Lines.

Excellent, very responsive, provided detailed explanations of what needed to be done, provided recommendations, did not oversell, provided detailed quote. Once work began Dan and his crew were very professional - they were on time each day, cleaned up at end of each day, worked quietly and were not the least bit disruptive. Dan did walkthrough with me at end of each day and one more complete walkthrough at completion of project. Original quote was very fair and some additional items I added on were reasonably priced. Highly recommend.

Job was high quality, crew worked to complete job despite difficult weather conditions.

It was okay. They ended up not being able to get everything in so I had to purchase. I spent a lot more money with him to finish the job and to do some extra work as well.

Dan and his team were great. I was impressed by the amount of time and detail went into the prep and painting. They moved quickly but were thorough. Given they were painted the entire house (walls and trim) it took some time, but they were great including be cognizant of my wife and 1.5 year old daughter being around. They treated the home as their own and even at the end had me go through twice to make sure I was 100% satisfied. If we ever need any painting done again I'd call Dan first.

This was an Angie's list deal. Dan was extremely responsive and easy to communicate with. He called several times in anticipation of the visit to make sure that his men would have what they needed when they showed up. Two painters arrived right on time and got to work. Overall they did a good job and were easy to communicate with. The walls were in bad shape and not easy to prep. They took their time and did the best they could. There are two reasons I did not give them an A: first, the bathroom paint job has the old color showing through in a couple of places. Not everywhere, just two small patches. I will have to touch them up myself. And he painted half of an electrical socket, so is now half white and half beige. Not tragic, but a bit annoying. The other reason is that the guys did not clean up after themselves very well. This is an old house, and the paint they were sanding/chipping away could very well have lead in it. When they left there was dust all over the dining room floor and on our bathroom counters, and there were a bunch of paint chips on the stairs that must have fallen out of the drop cloth when he carried it down. We have little kids. This made my husband NUTS. He spent an hour cleaning up himself before going to pick up our kids.

They were excellent. They were meticulous and they took care of details I didn't even ask about. They are very in tune to detail.

Dan and the guys were awesome. I have cathedral ceilings in 2 rooms, and these guys handled them no problem. They are very flexible, and helpful. They got everything I asked for done, and more!

It took several weeks before Pro Lines could get to the job, but that was fine with me as I started with a special offer and added more work to the job.

Deal was for 2 painters for 8 hours. Painters arrived on time but were missing drop cloths. They did start on some of the job while they waited for their boss to arrive with the drop cloths. Boss arrived but didn't have them so he had to go out and buy some. When he returned he and another fellow helped the original 2 painters for ahwile. This made it difficult to track the appropriate man hours. Although I don't believe the total time spent equalled the 8 hours per painter they completed what I had asked of them. The one negative was, I had spoken to the boss about an estimate for another job and never heard back.

This entire experience was one big disappointment! The initial contact and setup went so well I figured it was too good to be true, and I was right. From that point on communication was poor and at times radio silence. A week prior to the work being completed reached out to confirm a few items: 1) Wall patch work will be sanded 2) Cost if the job was "too big" to be done within the time frame I was quoted and paid for When I hadn't received any response I contacted Angieslist to cancel the order and request a refund - I was given the run around from them and finally told "Too late for a refund" - eventually someone very helpful and proactive from Angieslist assisted me in getting in touch with the provider. At first I received a rather rude voice mail questioning me as to why I wished to cancel with no notice - once they were informed from Angieslist I was trying to get in touch the tone immediately changed. Long story short - was able to change the paint date due to work etc. Please note in the interest of time I patched all holes in the walls and ceiling. I also removed all light and outlet plates so that things would move faster. Due to a timing issue I also stated I no longer required all the window and door trims to be painted and I assumed this would cut down the time significantly. (Please note I confirmed several times the painters would sand all patch jobs) Day 1 - painters arrived an hour late. I had to call them looking for a time. When painters arrived they apologized for tardiness and then followed up with "we have to be out by 3:30" and that the job was too big for one day and they would come back the next day and not charge for one hour to make up for the hour they missed day one. I informed the painters I no longer required the trim work and they insisted it was still a 2-day job. (A living room - dining *open concept* was being done and 3 walls in a kitchen) At the completion of Day 1 the ceiling, walls, and trim in the Living & Dining rooms were done. The kitchen was "trimmed" and needed to be completed. They left promptly at 3:30pm. Please note they were very friendly and explained the ad says 8 hours but require a break so really work 7 hours - which was explained when I made very first contact. Day 2 - I was not present however they completed the kitchen walls and were done in 2 hours - only had to pay only 1 hour due to the tardiness the day before. When all dried the living room and dining room looked pretty good - a few imperfections here and there, edge of walls by staircase were ignored, and the trim was a little streaky in spots. When I walked into the kitchen all the patch jobs were not sanded (as stated they would be) so I now have newly painted bumpy patches - and there were certainly areas on the walls that looked as if they literally slapped the brush against the wall - the ceiling was horribly streaky and the trim as well. Totally disappointed -

They did a really good job and I was very satisfied with their work. We underestimated the prep work so we did not get as much work done as we had planned. The owner was generous enough to extend us an offer for the additional work.

Very good and prompt communication before and on the day of. Much quicker than anticipated. Very good quality.

Dan came to our home and sent us a quote. He was very knowledgeable and gave us alot of tips and information. He had to revise the first quote as he forgot to include a couple of rooms and work that we discussed. He was very busy and scheduled our work for 4-5 weeks later. Our job turned out to be more complicated than he thought. He and his team did some work extra prep on our family room walls that were cracking etc. The wallpaper border removal was harder than he thought and had to resurface some of the wall when the removal was done. He explained all of the adjustments that needed to be done and added an additional price to the quote which we agreed to pay. Dan made sure that we were satisfied with all the work. On the last day he came back and happily made some adjustments on the new bathroom vanity doors when they were rubbing against some molding. He did listen to our requests and makes the clients needs a top priority.

I found Dan (Pro Lines) from an offer on Angie?s List ? two painters for an entire day. Based on the estimates I had been given for the two rooms we wanted painted, it seemed like an economical way to go. As it turned out, it was not only economical but quality wise we could not have done better. We actually got three painters - Dan, Chris and Kevin for six hours and they we absolute professionals in every way possible. Not only was the paint job excellent but they made the small drywall repairs to perfection. Even a long crack in the cathedral wall, which they had no obligation to fix, they fixed with drywall mud and just instructed me how to sand and paint it after it dried. Dan communicated well before and during, set proper expectations and then did a bang-up job. I could not have been more pleased but more importantly, neither could my wife!

He was very good; he was very professional.

I read the "fine print" on the special offer, purchased the voucher. When describing the work (house exterior gable end painting) the company said that work on high ladders was not included in the offer and the season was getting late for exterior painting.

Generally, they were pretty good, but not necessarily the cleanest or neatest. There are paint speckles on my tile floor and sink as they did not do any taping or covering of the floors. For the most part they were pretty good , and you cannot beat the price!!

I am quite pleased with the work Dan and Kevin did at my house. When I first contacted Dan, I was impressed with the conversation where not only he was very professional and courteous but gave me lots of tips and ideas to prepare my home. Closer to the scheduled date, I called him and discussed the project to give him as much details to prepare him. That was quite helpful. He was punctual and on time. Throughout the project, he was very professional. The overall project turned out really neat. I love the colors that I have come out really nice and the finish in their work is great. Both Kevin and Dan are quite skilled. Kevin was also really good, great attitude. He was very focussed at his work. The only bit of improvement I think could have been if Dan was clearer in the estimated time for the project. I guess some of it may be the nature of the work where one does not know the unknowns. He explained to me in detail why he did, what he did. But as a customer, I was looking for more clarity on the time the project would take. I prioritized the areas I really wanted to get painted but we could have been a little more efficient I believe if there was a clear plan. I mention this specifically to prepare other customers for these kinds of deals where you pay for a certain duration of work but because its a great price, there is no pre-consultation/visit. So, both parties have some unknowns despite talking on the phone. It may be a challenge with any painter who does not include pre-visit as part of the deal. Overall, I give them full points for the work because of the quality, ethics and the professionalism that I experienced. I would hire them again.

Not impressed: (1) Since we had several discussions about how much they could do in a day, I was shocked to get a call at the end of the day saying that they were only able to do the ceiling (2 coats), and A SINGLE COAT ON THE TRIM (no walls). I was dumbfounded. The excuse given was that it was humid, and there was a lot of trim. Yes, true, but that was known before they started. I would have been happier if they'd just done the smaller room. They left with me with a less than half finished job, and an unusable room. (2) it seems that the trim painting they did do was not done well. Even after 3 days, the paint easily peels with a light fingernail touch. It looks like they didn't prepare the surface before painting (semi-gloss). Dan later confirmed that he'd only wiped it with a cloth, and did nothing (light sanding, prime, de-gloss) so the new paint would adhere. I've since had 2 different professional painters come in who both said the work has to be "un-done". Ugh...

They were exceptional, they showed up on time, they did every thing I asked for an more. I will call them again they were just really good, they guy who owns the company is really nice easy going, he is just so easy and made it effortless, he even got done an hour early and I did not think he would o all of that. They cleaned up an put every thing back, all I had to tell them was what to do and that was that. I have had so many people paint for me but they are just outstanding.

Dan responded to my call within a few hours. He came out to our house the next day to give us an estimate. He gave us an estimate at our home that night. Originally , we were not going to have the kitchen done, but Dan's additional price for the kitchen was so fair we decided to have it done. He was punctual and extremely professional and an easy man to work with . He had some ideas that helped us too. I liked the fact that Dan had an experienced crew who could do the job the next week. We changed our plans and had the job done two weeks later. That gave us more time to get our dining room cabinets cleaned out . The crew was extremely clean and left our home so neat every night. We hardly knew they were there. We felt very comfortable to leave the guys in our home and go out to do our errands and social activities. There was minimal disruption to our home as we didnt need to use the rooms for that time period. We were thrilled that Dan could fit us in his schedule before our company arrived four days after the job was done. I was in contact several times with Dan before the job was started through phone calls and emails. He was always prompt in getting back to me. Dan and his crew picked up the paint and his price included the paint. He uses Benjamin Moore high quality paint, which was my suggestion too. They was no odor from the paint. Each day, Dan and the guys asked how we liked the job and if we had any questions. Any concerns we had , like maybe one paint drop on wall, was fixed immediately . Everything was so neatly done. I would highly recommend them. The fact that Dan has an experienced crew helped the job get done in 2.5 days. Quality of work was superb.

We hired Pro-Lines to help us finish the first floor/basement of our split entry home. The studs were already in place. Dan and his crew drywalled and painted 3 rooms, wired recessed ceiling lights and a ceiling fan, and installed baseboards and window trim. He did a great job. We obtained several estimates before undertaking the work and chose Pro-Lines because of both the competitive pricing and the professionalism. Dan was very responsive to phone calls and e-mails. He kept us updated on his progress and was very flexible as our plans evolved into more and more work. The crew left the work area tidy at the end of each day. Dan also made sure we were completely satisfied with the end result. We would absolutely hire Pro-Lines again for contracting work in our home.

They showed up when they said they would, and finished the job when they thought they could finish the job. They were really tidy and did a fantastic job. I would absolutely recommend them to anyone.

Dan was great. I spoke with several contractors including those recommended by my insurance company and I was most comfortable after speaking with Dan. He was able to come to the house to review the work in a short period of time and provided a quote the next day. His price was very reasonable and the quality of work was excellent. He also painted my kitchen and 1/2 bath. One of the ceilings that was damaged was a popcorn ceiling which is difficult to match. It looks very good. I'm definitely having him back to paint several other rooms that I need done and I would highly recommend him.