They had good communication. They did an excellent job. They were professional and knowlagable. They were easy to work with and I would recomend them.

The installation went fine. A supervisor came by to inspect it and had his team return to correct what he considered below par ducting(which was good). The system works very well. The only issue we had was that for some reason, nobody realized that placing the furnace in an unheated area(below 2nd floor, in a barn space)would be a problem-this high efficiency furnace has a water reservoir in it which can freeze in the winter(and prevent the furnace from cycling on). Wilson's did return and acknowledged the problem, but left it to us to solve it ourselves(which we have done)-hence the 'D' for 'Responsiveness'.

The estimate for the amount of heat required was on the large side, which I reluctantly accepted. The calculations used were based simply on the length of heating fins in the house instead of heat-loss calculations. These days I would have been more insistent on a smaller unit to make it even more efficient. I don t fault them on this approach, as I could have required a more professional analysis, but did not. Two installers installed the wall-hung (German) Buderus boiler in one day. The next day, leaks were discovered and they came out twice to repair them, so that no additional leaks have occurred to this day. I suspect the leaks occurred because this was new technology and that the work was attempted in one day, perhaps pushing things a bit. One of the installers had a difficult personality. I am uneasy having this person back in my home. During the installation, the installers cracked the cedar clapboard through which the exhaust/intake pipe extended. Several months later, two (Wilson Brothers) installers arrived, cut a new hole in a new clapboard and replace the cracked board. They did an excellent job. The high-efficiency Buderus furnace (and HWT) heater works well and I am pleased with it.

I would highly recommend them. I think they are reputable. They come when they say they are going to and they always give calls in advance to remind me of something they're going to do. When there is a problem they actually resolve it. The owner comes, so you're not getting someone who is still in training taking care of a major problem.

They came and gave me an estimate. It was an emergency situation because it was during winter so they came back the very next day to do the work. They were professional and polite. They cleaned up when they were done. You wouldn't even know they were here. They also followed up the next day, then a week later to make sure everything was okay.

We've had him work on our fairly complicated under the floor heating system and he was pretty good at that. They came in and troubleshot the system and recognized the problem. It was good work, done well at a reasonable price. They also are willing to explain what they are doing and why to you.