Wilson Brothers Heating & Air Conditioning Inc

Description of Work: They were very professional in their evaluation for installing a new oil burning furnace. Their estimated cost was at the high end of the four estimates we received. This was due to the need for a sub-contractor to install a chimney liner while working on a high pitch metal roof. It turned out that their assessment of the difficulty of this installation was correct. The contractor with the lower price that we went with, they eventually had to get the sub-contractor to do the liner installation but also had to absorb this cost. Bottom line is that the Wilson Brothers know what they are doing and how to do it.

Description of Work: Gas Furnace service. On-time, professional, responsive.

Description of Work: Wilson Brothers installed an on-demand water heater that was much more energy-efficient than my old one and saves me money. It also qualified for an energy rebate of about $300. The office staff that I spoke to originally were very courteous and helpful; the installers were professional and cleaned up after the job was done. They explained the operation of the new water heater to me and left me paperwork with an invitation to call if I had any questions. They were knowledgeable and got the job done efficiently, quietly, and quickly! I've used Wilson Brothers before and they are consistently excellent. I recommend them highly.

Description of Work: Wilson Brothers installed 2 new high effency, two stage gas furnaces in two houses we own. One house had a single stage furnace that had been installed by another contractor two years earlier that was moved to my wood working studio. I had left detail information with the supervisor and an accurate scale elevation and plan view drawing on site for the installation. I drew out accurately where I wanted the hole for the air ducts on the wall and I also asked the installers to call me on my cell phone if there were any questions. With all of that, they cut the hole in another, installed the duct grate out of level, did not insulate the duct as per Mass code, and never called. The installation at the other house was also not as professional as I would expect with the exterior vent installed not level. I did complain and several days later the supervisor came out and viewd the work and had the workers come back to level the grate and insulate the duct. The duct remains in the wrong location by several inches and the other vent remains out of level since it was glued and cannt be fixed without removing the rest of the exhaust pipe. I was pleased with the package price but had ask for their advertised discount of $200. I cannot reccomend them and feel that there is a management problem at least with the two installers I had.

Description of Work: Installation of central air conditioning. Prior to the installation, there were two other events; the first being an estimate which was professionally carried out, with detailed explanations to all of my questions. I was especially pleased to learn that an existing coil unit that I had installed on a replacement furnace several years ago, in preparation for one day installing central air conditioning, could still be used with some minor modifications. The second step, once I had agreed to the estimate, was Wilson sent out a person to review the conditions for how they would access the electrical panel box, run the refrigerant lines etc. and make some recommendations on where the exterior condenser unit could be placed. I was not able to attend this event, but the Wilson representative explained everything to my wife, and even created a small drawing to show two possible locations for the condenser, and marked the locations in the grass so that I could review and decide which one would be more suitable for me. The day of the installation, the Wilson Brothers team of two showed up 10 minutes BEFORE they were actually scheduled to arrive. Both men introduced themselves to me, were properly dressed and clean appearing (always a good thing for giving some confidence to the customer that this is a professional organization in my opinion) and set about the task of unloading their tools and equipment. I'm the kind of person that likes to know exactly what is going to be done and how it impacts my home, so I asked the men to tell, and show me exactly how they were planning to run the refrigerant and electrical lines into, and through the house. Both complied without hesitation, and took the extra time to show me in detail how they planned to run the lines. They were planning on running a condensate line to a tub sink that I have installed near the furnace and when I asked them to run it outside (which required a pump to do this) they agreed with no fuss or hesitation. When I started to move items out of their way, they said I didn't need to do that, if they found something in their way they would move it. With that, I left them to get to work. This was planned to be a one day project, and it took them about 6 hours to complete the effort. There was a time when they didn't seem to be able to get the electrical portion working correctly, and after about 45 minutes of searching for the problem, they found and fixed it. (When I questioned the foreman before they left, he mentioned that the younger team member was being trained and he was in charge of the electrical. He had a loose connection on a spliced neutral wire which the foreman found adn had him fix.) All work was done very professionally, with the lines organized and run in the most direct path, secured properly and neatly finished. When they were finished, the foreman brought me down to inspect the work, show me the condensate pump run, and then outside to review the exterior electrical shut off box location, where the condensate line terminated and give a general overview of the system. I think we both saw that the lines entering into the side of the house had not been caulked at the same time, and just as I was about to say something to him, he mentioned it to me, and quickly went back to his truck to get the caulking gun. If I had one complaint, it would be that they didn't clean up the debris made from cutting through the walls and partitions to run the lines. Not a big thing, and I don't mind this small clean up task. Perhaps since the area in question was a garage and work shop area, they didn't feel it was necessary.

Description of Work: Water heater stopped working. I called to schedule the services, the individual did not know or divulge the rates, after hours surcharges, etc. He showed up on time, simply restarted the water heater and charged $50 minor repair + $125 show up fee. I was hoping he would offer some superbowl :-) discount. I was told that the surcharge would be in the range of $10-15. Had I known that its $36, I was ready to wait until Monday morning.