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Superior Vent & Duct Cleaning

Air Duct Cleaning, Dryer Vent Cleaning, Heating and Air Conditioning,

About us

We use top of the line equipment. We check your vents and ducts with video inspection systems. We do not use subcontracters. All of our techs are highly trained and certified. We at Superior believe in great customer service. You are always our number one priority.

Business highlights

15 years of trusted experience
Emergency Services Offered

Services we offer

Dryer vent cleaning, air duct cleaning, air duct sealing, dryer vent repair, and washer and dryer repair .

Services we don't offer

kitchen vents, chimney cleaning,

Amenities

Warranties
Yes
Senior Discount

10%

Emergency Services
Yes


Accepted payment methods

American Express
Check
Discover
MasterCard
Visa

Reviews

4.811 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
82%
4
18%
3
0%
2
0%
1
0%


Rating CategoryRating out of 5
quality
4.8
value
4.5
professionalism
4.9
responsiveness
4.6
punctuality
4.7
Showing 1-11 of 11 reviews

Richard Joseph A.
06/2017
5.0
dryer vent cleaning
  + -1 more
Excellent, professional, did their work taking effort to keeping things clean
Description of Work: Dryer vent cleaning

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$175

Janice S.
11/2016
5.0
dryer vent cleaning
  + -1 more
it went great. they were very friendly and got the job done fairly quickly. most importantly, to me, is that they are honest. i wondered if my hvac ducts needed cleaning and based on his assessment he assured me that i should save my money. this is unlike another company who told me on the phone that their flat rate is $650 and advised me who NOT to call. shady. it did, though, take me 2 phone calls to talk to someone as the first one wasn't returned. and my first appointment was a no show and i had to call to find out what happened. they rescheduled me for the next day, and i was asked if i would like a phone call to tell me when the technician was on his way, to which i said yes. i never go that phone call. i think they are a very busy family and i understand that this can get in the way of things, but they do need to iron out those wrinkles for customer service purposes. otherwise, great experience.
Description of Work: my dryer vent was blocked and there was a burning smell when the dryer was running.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
4.0
punctuality
4.0

Yes, I recommend this pro
$175

Jay F.
12/2015
5.0
air duct cleaning, dryer vent cleaning, heating & air conditioning/hvac
  + 1 more
The house is 20 year old, and does not appear to have gone through any duct work or vent cleaning in the past. We are expecting a baby girl, and wanted to make sure the air quality is good. Erin was very courteous and responsive on the phone. Mark showed up on time & professionally. He is very careful with making sure that walls, stairs & furniture are out of harms way. We are very happy with the quality of service. Workmanship & ethics are exceeded our expectation. Mark stayed late and made sure everything is cleaned as if it were his house. He cleaned up every vent & duct work thoroughly. The system fan inside the unit and filter were also cleaned to prestine condition. After the cleaning, we noticed significant increase of air flow than its original shape. We can not be happier, and will use and recommend them in the future. Thank you Erin & Mark.
Description of Work: Cleaning all air vents, ducts & system fan unit.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$450

Efosa L.
07/2015
5.0
air duct cleaning
  + -1 more
unknown

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Erin R.
03/2015
4.0
air duct cleaning, appliance repair, dryer vent cleaning, heating & air conditioning/hvac
  + 2 more
I had set up an appointment with Superior Vent weeks in advance for a home we had just purchased. I really wanted to get the dryer vent clean because the home inspection revealed tons of lint coming out of the exterior vent. Superior Vent is run by a very nice husband and wife team. Erin answers the phone and does scheduling while her husband does the vent/duct cleanings. When Superior was late for our Friday afternoon appointment I was surprised and left two messages. I didn't receive a return call so I messaged the business on Angie's List. I heard back from Erin on Monday with a message and call. She was very apologetic and seemed to have missed us on the calendar. By that time, I had made an appointment with another dryer vent cleaner. However, mistakes happen and I prefer to give my business to small local companies over larger franchises. Erin said she would make an appointment for whenever I was available and discount the service for our trouble. We made a second appointment for that week. Her husband, Marc, was on time and very nice. The dryer vent was cleaned with a long brush and Marc cleaned up the very large amount of lint that had built up from the prior homeowner. There was confusion with the price that Erin had given me over the phone when scheduled our first appointment and Marc thought she had given me a price for heating vent cleaning. I was confused too so we just agreed on a price of $150.00. I don't know if this is normal for this kind of work. Marc was done within an hour so seems on the higher end but maybe its very reasonable. I was glad he was doing the cleaning given the amount of lint build up flying out of my vents so perhaps it was worth every penny.
Description of Work: Cleaned dryer vent and dryer.

Rating CategoryRating out of 5
quality
4.0
value
4.0
professionalism
4.0
responsiveness
3.0
punctuality
3.0

Yes, I recommend this pro
$150

Alessandra I.
11/2014
5.0
dryer vent cleaning
  + -1 more
Excellent customer service. They are really nice, organized and efficient.
Description of Work: I used Superior Vent & Duct Cleaning for dryer vent cleaning.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$125

Jillian G.
06/2014
5.0
air duct cleaning
  + -1 more
Erin was very nice over the phone and got us an appointment quickly. Mark came when he said he would, on time and was professional. He did excellent work cleaning all of our registers and ducts and left the house clean when he was done. He was careful not to damage our wood floors, laying down a cloth before putting any of his equipment down. He was meticulous in his work and our vents looked totally different (clean) by the end. I have already recommended Superior Vent & Duct Cleaning to a family member, for the same services.
Description of Work: Duct and drying vent cleaning

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$475

Efosa L.
10/2013
5.0
air duct cleaning
  + -1 more
Excellent service. Very friendly, reasonable priced.
Description of Work: Cleaned Air ducts

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$351

Tiffany L.
04/2013
4.0
heating & air conditioning/hvac
  + -1 more
Good work. They told us they usually didn't get asked to do repairs such as this one; but the owner was confident he could do it and we were stuck so they did it for us. We got the run-around from a few other companies but this one came through for us. Only thing disappointing: The quote my boyfriend received from the organizer and the check I wrote for the owner didn't match. Turns out I paid 35 dollars more then the quote. I didn't call back to question because they showed up to do a great job when no one else called me back to give me a quote until the day after Superior had finished the job.
Description of Work: We had an asbestos vibration gasket removed by another company. Superior Vent & Duct Cleaning replaced the piece that was removed with a new, rubber piece they had to order special.

Rating CategoryRating out of 5
quality
4.0
value
3.0
professionalism
5.0
responsiveness
4.0
punctuality
5.0

Yes, I recommend this pro
$235

Response from Superior Vent & Duct Cleaning
Hi [member name removed]! I feel terrible that this happened! I wish we knew at the time, Mark would have adjusted the invoice. We feel very strongly about sticking to the quotes that we provide, please contact me so we can make this right! Thanks!

Nilda A.
10/2012
5.0
air duct cleaning
  + -1 more
I found their number here on Angie's list. When I called and left a message I was called back soon after. Erin explained the process to me, so I could understand what my options are for the cleaning and how pricing worked. She was very pleasant and knowledgable. We e-mailed a few times before I could schedule, since I was having my floors refinished. She e-mailed the night before to confirm the time, and he arrived as planned. I walked him through the appartment and he proceeded to clean the vents. He was pleasent and explained things to me before and after he was done. I'm a new homeowner and know the minimal about the furnace. He showed me what certain levers are for (opening and closing certain vents), and things that needed to be replaced (filters and duct caps). I haven't turned on the furnace as of yet, but don't expect to have any issues when I do. I would GLADLY recomend them to others and will use them when I need to clean out the first unit's vents.
Description of Work: I had the vents cleaned for the second unit in my 2 family home. He cleaned each vent (8) and the return vent in the basement.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$280

Mario D D.
03/2012
5.0
heating & air conditioning/hvac, air duct cleaning, dryer vent cleaning
  + 1 more
I like doing business with them. They’re very good. They are very upfront and honest. I assume they’re reasonably priced. I personally had one of those jobs done but they were very upfront about what they were going to do and they showed me what they cleaned out of it. I thought they are really reputable. I will definitely use them again. I spent around $450 on their services. I will absolutely use them again in the future. I was satisfied with their price but I couldn’t really compare it because I’d never gotten an estimate form anyone else. I thought it was a fairly decent price for what they did. Their quality of work was very professional and top quality. They cleaned up after themselves and they didn’t make it a messy job. They didn’t make a bit of mess. They came right out. They came out and gave an estimate. They were right on time when they said they’d come. Their punctuality was perfect and their professionalism was excellent.
Description of Work: I used Peabody Vent & Duct Cleaning. I last used their services about two or three months ago. They do commercial and residential dryer vent systems and they do the heating vents for homes. They clean all the ventilation systems. My house has five rooms and they worked on all of that.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$450

    Contact information

    21 Carlton St., Peabody, MA 01960

    superiorvent.com

    Licensing

    Bonded

    Insured
    State Contractor License Requirements

    All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

    *Contact business to see additional licenses.


    Service Categories

    Air Duct Cleaning,
    Dryer Vent Cleaning,
    Heating and Air Conditioning,
    Appliance Repair

    FAQ

    Superior Vent & Duct Cleaning is currently rated 4.8 overall out of 5.
    Superior Vent & Duct Cleaning accepts the following forms of payment: American Express,Check,Discover,MasterCard,Visa
    No, Superior Vent & Duct Cleaning does not offer free project estimates.
    No, Superior Vent & Duct Cleaning does not offer eco-friendly accreditations.
    No, Superior Vent & Duct Cleaning does not offer a senior discount.
    Yes, Superior Vent & Duct Cleaning offers emergency services.
    Yes, Superior Vent & Duct Cleaning offers warranties.
    Superior Vent & Duct Cleaning offers the following services: Dryer vent cleaning, air duct cleaning, air duct sealing, dryer vent repair, and washer and dryer repair .
    kitchen vents, chimney cleaning,

    Contact information

    21 Carlton St., Peabody, MA 01960

    superiorvent.com