Petro Home Services

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Fine, but expensive.

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Grade F, horrible.

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I have had no problems with them.

I called Atlas Glen-Mor in the afternoon, since our furnace was blowing cold air, not hot, and they agreed to send a technician the same day, with a 5 hour window. Towards the end of the window they called to say the technician was tied up, and asked if it would it be okay if he came a bit later. When the technician came, he quickly diagnosed that it was a problem with a sensor in a vent fan, and checked to see whether he had the correct sensor with him. He didn't, so he offered to come back the next morning with it, which he did. Through it all, they were good about communicating when they would arrive, how much it would cost, and what was wrong with the furnace.

Excellent. The tech was thorough, and answered all of my questions. He provided some tips on how to use my furnace efficiently.

They did a superb job. They cleaned-up well and I had no complaints.

Atlas Glen-Mor was the heating oil company in the apartment my husband and I rented for almost two years. When we first moved in, the previous tenants had been using Belmont Oil Company. When we called them, we discovered that their price per gallon was sky-high, and that they also didn't offer any price-cap/price insurance programs. This was last summer 2008, and the oil market had been absolutely crazy, so there was no way we were signing up for a company without a price protection program. I did some shopping around and called Atlas Glen-More for a quote. They had 3 different pricing schemes to choose from, and the salesman Jim explained the ins and outs of each one in great detail over the phone. I was very being during this time so I didn't get back with Jim to firm up for a while. He was diligent about calling to check in with me every little bit, leaving me voicemails with the oil prices as of that day (this was during a volatile period when the prices were fluctuating by 40-50 cents per gallon from day to day). I really appreciated getting those updates. Finally I got my act together and called to set up service. It was smooth and easy. They have a program where their computer knows when your tank is running low, so in 2 years I never once called to order more oil--they just showed up when needed. I paid our bills online which was super-easy. We had one problem with our oil furnace (really our landlord's) during the time we were with Atlas, and they showed up at our apartment within an hour of our call. They fixed the problem, liaisoned with our landlord about the bill, and were super-friendly and professional. We've moved now, and don't have oil heat in our new house, but if we did there is no way I'd even consider going with anyone other than Atlas Glen-Mor. Our experience could not have been more positive.

The workers at Atlas Glenmore did a very good job. They did it all within a day and I have been very happy with what they did. The experience went very well. Their pricing seemed reasonable and they did excellent work. They were very responsive and professional. I would use them again in the future.

They are dependable, responsive and I would recommend them to others.

All went well when I was their customer. However, in mid-August, they arrived to fill our tank. Prior to this August delivery we had had no confirmation of service nor any discussions about what the price per gallon would be. I called immediately to cancel service and pay for the delivery in full. I was canceling because we are converting to gas. The representative could not have been more hostile and aggressive with me. He "educated" me on what a dumb move it was to go over to gas. When I held firm, he said that I was paid in full and canceled. Two days later, I was penalized with a fee for $299. Their credit manager, John Farley, stands firm in this penalty and said that I implied a contract when I took delivery of the oil. He is hostile, arrogant, and interrupted me. I got nowhere with him. Filed complaints with AG and a business rating company. If he is any sign of the broader company, stay away!

Overall it went well. They installed the entire system in 3 days! There were a few snags. The sales rep told me the boiler and hot water heater would fit in one area, but when the workers got there they told me it would not fit. We ended up moving the hot water heater to a closet. It worked out alright, but I wish I would have not been told otherwise. They had to come back to move the boiler due to building inspection issues, but they were prompt and attentive to the issues as they a rose. Overall I would recommend them for a big job. Their price was better than the other estimate I received.

They mistakenly cancelled our contract in the dead of winter, without telling us (our bills were fully paid). Because no oil was delivered, our tank became empty. While we were out of town, our furnace shut down, our pipes froze and burst, and our house flooded. The water bill was thousands of dollars, and the wooden floors needed to be replaced. They refused to take responsibility. Obviously, we changed oil companies.

I FIRED THEM. I HAVE HIRED CONCORD OIL BASED ON RECOMMENDATIONS FROM NEIGHBORS AND FRIENDS.

THEY RESPOND PROMPTLY. THEY WERE VERY QUICK TO RESPOND A COUPLE OF TIMES DURING EXTREME COLD, WHEN MY BOILER BROKE DOWN.

I HAD A SERVICE CONTRACT WITH PETRO AS PART OF THE OIL DELIVERY CONTRACT. SERVICE WAS PROVIDED THROUGH GLEN-MOR, AND WAS CONSISTENTLY ON TIME AND PROFESSIONAL. WHEN I HAD A BURST STEAM PIPE ON MY BOILER, THEY WERE ON-SITE WITHIN 2 HOURS (I CALLED AT 10PM) AND HAD A TECH ON-SITE WITH THE CORRECT PARTS AT 7AM THE NEXT MORNING.

I HAVE A SERVICE CONTRACT WITH THEM AND ALMOST EVERYTHING IS INCLUDED IN THAT. WE HAVE USED THEM FOR 27 YEARS AND THEY ARE EXCELLENT AND RESPONSIVE.