This pro has maintained an average of 4.5+ stars throughout their time with Angi.
About us
We are a family owned and operated well repair company based out of Palmer, MA. We take pride in offering quality service at a fair price. We are experts in our trade and will do our best to keep you as educated as we can on your particular task or project and provide you with the information you need to avoid more costly repairs. We provide 24/7 emergency service. We look forward to earning your business! Book with us online or feel free to give us a call today!
Super nice, responsive, quick, punctual. What’s not to like? Full pressure tank replacement in about 2 hours start to finish. It was a little more than I thought but what isn’t these days. Highly recommend these folks.
Rating Category
Rating out of 5
quality
5.0
value
4.0
responsiveness
5.0
Yes, I recommend this pro
John B.
01/2024
4.5
Kibs came to my house on a Saturday morning. Great and fast service. I highly recommend them and will call them again.
Rating Category
Rating out of 5
quality
5.0
value
5.0
responsiveness
5.0
Yes, I recommend this pro
Nicole D.
01/2024
5.0
I will be calling him again to replace the water pressure tank. He was great. Calling on New Years Eve when it went out, and was over at my house New Years Day at 9am fixing my issue. Highly recommend.
Rating Category
Rating out of 5
quality
5.0
value
5.0
responsiveness
5.0
Yes, I recommend this pro
Catelyn J.
09/2023
5.0
Good work for a good price!
Rating Category
Rating out of 5
quality
5.0
value
5.0
responsiveness
5.0
Yes, I recommend this pro
$375
James M.
09/2023
5.0
Kibs responded to my call for well service immediately on Saturday morning when I woke up to no water. I had already contacted 3 other companies who had not returned my call. They were here in the earlier afternoon and following an inspection and evaluation of my equipment, determined that my well pump was shot. Unfortunately, Jacob discovered a yellow jacket nest in the ground about a foot away from the well casing. He received about 8 stings and was forced to retreat until Sunday morning after I was able to eliminate the bees. He and Jesse also had to deal with removing and reinstalling my radon mitigation system which is attached to and extends 100 feet iinto the well casing. The job was completed in a few hours on Sunday. They were great at communicating during the period I was dealing with the bees; the work quality was outstanding (I watched the entire project), they answered my many questions as they worked and the final bill was significantly below the initial estimate as the well was not as deep as I had stated. They also made some recommendations about replacing the pressure tank in the future. I have lived in Wilbraham for 16 years and they were the most pleasant contractors ever among the more than dozen I have utilized on a wide range of projects.
Rating Category
Rating out of 5
quality
5.0
value
5.0
responsiveness
5.0
Yes, I recommend this pro
$2,575
Brian L.
09/2023
5.0
No water pressure. Came out about an hour later. Diagnosed and replaced the pumps pressure switch and had to pipe in a few bends to accommodate the new part. They also refilled the bladder. All in about an hours time. Pricing was excellent, as I thought I'd be paying an arm and leg for an emergency house call on the weekend.
Rating Category
Rating out of 5
quality
5.0
value
5.0
responsiveness
5.0
Yes, I recommend this pro
$221
ROBERT P.
09/2023
5.0
Woke up on a Thursday morning with no water to the house. Called up Kib's and they were there same day, diagnosed the issue and had the well pump replaced and water back up and running same day! I was able to watch the whole process and he told me how everything worked. I am very happy with their work and ecstatic they were able to restore water same day. If you're in need of any well services be sure to give them a call!
Rating Category
Rating out of 5
quality
5.0
value
5.0
responsiveness
5.0
Yes, I recommend this pro
$2,670
Mark s.
08/2023
5.0
They did the job quickly professionally and picked up after them self would highly recommend them
Rating Category
Rating out of 5
quality
5.0
value
5.0
responsiveness
5.0
Yes, I recommend this pro
Cindy B.
08/2023
5.0
I was in a time crunch and they answered their phone late in the evening. They called to alert me they were running a little late. The problem was repaired. A short time later another issue developed, and they returned in a very reasonable time to repair that issue. Knowledgeable, responceable and fair price on parts and labor
Rating Category
Rating out of 5
quality
5.0
value
5.0
responsiveness
5.0
Yes, I recommend this pro
Mark G.
08/2023
5.0
Timely, came prepared, and were really nice folks. I enjoyed hanging out with them.
Rating Category
Rating out of 5
quality
5.0
value
5.0
responsiveness
5.0
Yes, I recommend this pro
Marc B.
07/2023
5.0
On time. Did a great job
Rating Category
Rating out of 5
quality
5.0
value
5.0
responsiveness
5.0
Yes, I recommend this pro
Mason D.
07/2023
5.0
Great people and great work
Rating Category
Rating out of 5
quality
5.0
value
5.0
responsiveness
5.0
Yes, I recommend this pro
Chris C.
07/2023
5.0
Excellent service! Responsive, knowledgeable and reasonable. I would highly recommend.
Rating Category
Rating out of 5
quality
5.0
value
4.5
responsiveness
5.0
Yes, I recommend this pro
$3,200
Nicole L.
06/2023
5.0
Excellent
Rating Category
Rating out of 5
quality
5.0
value
5.0
responsiveness
5.0
Yes, I recommend this pro
John V.
06/2023
5.0
These 2 are great. They came right over. Very knowledgeable, taught us a lot. Got us going and straightened out in about an hour. Best of all, very reasonable worth every penny. Felt like we made new friends. JV
Rating Category
Rating out of 5
quality
5.0
value
5.0
responsiveness
5.0
Yes, I recommend this pro
$225
David R.
06/2023
5.0
Prompt service, easy to deal with and very informative.
Rating Category
Rating out of 5
quality
5.0
value
5.0
responsiveness
5.0
Yes, I recommend this pro
marrie f.
05/2023
4.5
Quick, nice, professional!
Rating Category
Rating out of 5
quality
4.5
value
4.0
responsiveness
5.0
Yes, I recommend this pro
$1,900
marrie f.
05/2023
4.5
hOME ADVISOR MADE MY CHOICE SIMPLE, THANK YOU!
Rating Category
Rating out of 5
quality
4.5
value
4.0
responsiveness
5.0
Yes, I recommend this pro
$1,905
Ryan G.
05/2023
5.0
Quick response and came out that day to help us for a reasonable price. Thank you!!!
Rating Category
Rating out of 5
quality
5.0
value
5.0
responsiveness
5.0
Yes, I recommend this pro
$150
Laura P.
05/2023
5.0
They wasted no time coming over. They did the job very next day. The cleaned up everything as they were working. Great personalities from each person. Thanks Kibâ s Well Crew Iâ d highly recommend them to anyone that is looking for a good crew who will get the job done.
Rating Category
Rating out of 5
quality
5.0
value
5.0
responsiveness
5.0
Yes, I recommend this pro
Luan L.
05/2023
5.0
Very friendly husband and wife business. Both went above to explain the process and while to me along the way and why my pump failed.
Rating Category
Rating out of 5
quality
5.0
value
4.5
responsiveness
5.0
Yes, I recommend this pro
$2,820
Lee B.
05/2023
5.0
Great people. Knowledgeable. Fun to talk to and definitely care about helping others through their skilled work.
Rating Category
Rating out of 5
quality
5.0
value
5.0
responsiveness
5.0
Yes, I recommend this pro
Billy C.
05/2023
5.0
What a GREAT team ! Jacob and Jessie are knowledgeable, friendly and prompt. Great diagnostic skills and fair and reasonable with price. There should be more businesses like theirs !
Rating Category
Rating out of 5
quality
5.0
value
5.0
responsiveness
5.0
Yes, I recommend this pro
$200
Linda B.
04/2023
5.0
They were awesome, I save their number in case I need them again.
Rating Category
Rating out of 5
quality
5.0
value
5.0
responsiveness
5.0
Yes, I recommend this pro
$164,164
Ben W.
03/2023
5.0
Kibâ s were prompt, responsive, punctual, willing to educate us as new well owners so we could resolve issues on our own in the future, and reasonably priced. In short, everything you could ask for!