Description of Work: Bought house that they had renovated kitchen in the past. Wanted a cabinet replaced to allow for built in microwave. Customer service was horrible. Never accountable. Contractors that they provided were great but manager at office was a nightmare to deal with. Will never use them in the future and will not recommend them to anyone at anytime
Rating Category
Rating out of 5
quality
4.0
value
3.0
professionalism
2.0
responsiveness
1.0
punctuality
1.0
$1,500
Carrie S.
05/2011
5.0
home remodeling
+ -1 more
From start to finish Naylor's Kitchen and Bath really took care of us. Their no pressure sales approach allowed us to feel comfortable with our decision before spending this much money. The fact that they don't charge for their measures, design work, and delivery really showed me their commitment to customer service. Not only were their prices competitive but some places charge $75 to measure, $250 to design, and $100 to deliver, all combined I saved $425 just in going with their company. That's like getting a really nice faucet for free! It was stressful enough to be living without the kitchen for a little while, microwave dinners, stuff all over the place that should be in my kitchen, the last thing I needed was the stress of having to schedule everyone and make sure it was getting done in the right order. Naylor's really took care of me there. They made sure that everything was set up ahead of time. When the cabinets came in they set up the delivery to coincide with the installer, and made sure that everything was taken care of. The only thing I had to take care of was picking out my styles, looking at my granite slab, and sitting back and watching my new kitchen getting finished! Now when all my friends come over they can't believe its even the same house. The updated style really makes me feel even more at home now and all the extra storage is fantastic. I would and have recommended Naylor's Kitchen and Bath to all my family and friends, they make you feel really comfortable and don't push anything on you. They informed me of the different products available and what the pro's and con's were on each and let me make up my mind, rather than just trying to push the expensive stuff or the stuff that makes them the most money.
Description of Work: Naylor's came out and measured for our new kitchen at no charge, and explained in depth the pro's and con's of the new floor plan and any structural changes that we were thinking of doing. They explained to us that they would go back to the office and design our new kitchen and get back to us within a day or two. They ended up calling back the very next day and an appointment was made for us to go into their showroom and look at the design and pick out cabinet styles. The design was impressively done on the computer and the 3D pictures they provided really helped a non-visual person like myself envision my new kitchen. We were shown the cabinet lines and countertops that fit our budget accordingly. Naylor's also provided access to a contractor that came to look at the house with one of their designers. This was also done in a timely manner. They provided a start to finish experience that allowed me to pick all my products and services in one place. This made it easy for me to just pick out what I liked rather than running all over the place to coordinate all my colors/services. After placing my order Naylor's informed me when it came in, scheduled the delivery and installation, and delivered it right into my house (also at no charge). Once the cabinets were installed they also set up my countertop installation dates and times. They really took care of me from start to finish.
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Service Categories
Kitchen and Bath Remodeling,
Cabinet Making
FAQ
Naylor's Kitchen, Bath And Interiors Inc is currently rated 3 overall out of 5.
No, Naylor's Kitchen, Bath And Interiors Inc does not offer free project estimates.
No, Naylor's Kitchen, Bath And Interiors Inc does not offer eco-friendly accreditations.
No, Naylor's Kitchen, Bath And Interiors Inc does not offer a senior discount.
No, Naylor's Kitchen, Bath And Interiors Inc does not offer emergency services.
No, Naylor's Kitchen, Bath And Interiors Inc does not offer warranties.
Naylor's Kitchen, Bath And Interiors Inc offers the following services: Remodeling kitchen & bathroom, Buildings, planning & cabinet care.