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Carl F Riedell & Son Inc

Heating and Air Conditioning, Plumbing, Water Heaters,

About us

Family owned & operated. Customer service is a part of all businesses, but it is all of our business. Customer service is the ability of an organization to constantly and consistently give the customer what they want and need. The mission of this company when it was founded here in Osterville over 80 years ago was to serve the customers with honest, affordable and reliable service. Over the years we have made an effort to provide the best service possible to our customers. It is the people of the company that determines its success. We still remain a family run corporation with an extremely highly trained group of professional technicians. As a company, we are making a promise to consistently deliver quality service to you. Over the eighty years in business our customers have come to rely on it. Simply seeing the logo or hearing the name tells our customers the product or service is worth the investment. Cost is determined by the job. Additional DBA - Advanced Water Systems. Additional phone - (508) 428-1888. Award winning.

Business highlights

93 years of trusted experience
Emergency Services Offered

Services we offer

Bathroom & kitchen remodeling. Repairs large & small. New construction. Winterizations. Water heaters. Household plumbing. Garbage disposa. Hot water heaters. Humidification systems. Showers. Faucets. Gas log installations. Pool heaters. Oil tank. Asbestos removal. Chimney.

Amenities

Free Estimates
Yes
Warranties
Yes
Emergency Services
Yes


Accepted payment methods

American Express
Check
Discover
Financing Available
MasterCard
Visa

Reviews

4.7114 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
86%
4
8%
3
1%
2
1%
1
4%


Rating CategoryRating out of 5
quality
4.8
value
4.2
professionalism
4.7
responsiveness
4.8
punctuality
4.8
Showing 51-75 of 114 reviews

Diane O.
10/2012
5.0
heating & air conditioning/hvac
  + -1 more
Great - Call in person was very professional. Workers were there on time. Did thier work, left area clean.
Description of Work: Worked on two furnaces that were no longer providing heat. . Had two people working continuously. Very prompt , professional. Will have them come out again in the Spring to service ac units

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$500

Linda P.
10/2012
5.0
heating & air conditioning/hvac
  + -1 more
They charge $120 an hour. The service guy Billy was terrific. He has lots of years of service and he was right on the money with everything. He diagnosed the problem and fixed it. He cracked some great jokes and was very personable. He had a younger apprentice with him and they were good. They are very well known in this area and our neighbor recommended them to us. Price wise we have not compared them to others nor do we know the going rate in this area. Their office staff named Christian was terrific. Billy told me that she runs the show there.
Description of Work: We used Riedell & Son to repair our furnace.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$120

Walter J.
08/2012
5.0
heating & air conditioning/hvac
  + -1 more
The service technician was knowledgeble and worked around a lot of traffic in our house, as we were moving in that day. He explained the problem and took care of it quickly.
Description of Work: Repaired broken a/c unit.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$400

Peter W.
06/2012
5.0
heating & air conditioning/hvac
  + -1 more
I am very satisfied with Riedell and the services they perform. This is the third time I have used them.
Description of Work: Technician arrived on time to service three A/C units. Spent about an hour and half. Flushed drains, checked operations and pressures and added freon as needed. One of my systems has a leak and he inserted a dye in the system so that we will be able to locate the leak.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$300

MARA A.
04/2012
5.0
heating & air conditioning/hvac
  + -1 more
We noticed that the upstairs heating zone was not operating properly and called Riedell after checking the List. From the receptionist who answered the phone (Kristin) to the technician who came to the house (Mr. Loomis), everyone we dealt with was professional, courteous, and prompt. Kristin attempted to schedule a service call immediately (Wednesday afternoon), but Thursday proved a better option. The technicians arrived when promised and diagnosed the problem within minutes. Because a part had to be ordered, installation could not take place until Friday, March 30. Mr. Loomis returned with the part and had it installed and the heating system working within half an hour. Altogether an outstanding service experience, and we felt that the price was more than reasonable for a service call, a replacement combustion motor (?), and installation. We will definitely call on Riedell in the future.
Description of Work: Diagnose heating problem, install new combustion motor

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$283

Francis M.
03/2012
5.0
plumbing, water heater repair
  + 0 more
They were very courteous and on time. They did what they said they were going to do.
Description of Work: He put in a new hot water heater.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$900

Roger M.
03/2012
5.0
home remodeling, plumbing
  + 0 more
First call was to reconfigure sink drain only and set up gas piping for range install before cabinet installation. Carl suggested that work should be performed after cabinet and counter tops were installed and had me arrange another appointment. Only charged me for 15 minute service call for the mis-step. Carl arrived on time, completed in the estimated time for the estimated cost.
Description of Work: Re-plumbing of kitchen sink (reconfigured double drain to single and installed new shutoffs, drain and faucet), dishwasher installation and gas range installation.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
4.0

Yes, I recommend this pro
$575

Stephen T.
03/2012
5.0
heating & air conditioning/hvac
  + -1 more
Came when they said they would, did what they said they would, made the repairs in quick order in a professional manner. Service like it should be.
Description of Work: They did a large repair on our gas fired hot water heating system. Repaired water leaks, replaced circulator pump, pressure relief valves, corroded shutoff valves, expansion tanks and did maintenance that should have been done years ago. I am sure what was done was needed as there had been no maintenance for years, relief valves were leaking into drip bowls, circulator pump was not working properly and the expansion tanks were original. They did an excellent job and I am sure our heating bill will benefit from the work. The gas fired domestic hot water system was also worked on and we now have consistent temperatures in he showers and the pressure relief valve outlet doesn't leave a puddle on the basement floor. The heating system heats up the house faster and the rooms are now consistent temperatures.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$800

Barbara C.
03/2012
5.0
heating & air conditioning/hvac
  + -1 more
The fellow introduced himself at the door and the name of the company was on his jacket. Was businesslike and professional.
Description of Work: Evaluation of my gas boiler; the efficiency of the circulator, the temperature, the thickness of pipes, efficiency of thermostats, ball bearing and ceiling fan were measured and evaluated. Recommendations were made. I also received other recommendations.

Rating CategoryRating out of 5
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$120

SUSAN L.
02/2012
5.0
heating & air conditioning/hvac, plumbing, water heater repair
  + 1 more
Excellent work, on time, finished when scheduled, cost high but expected given that they were replacing my old heating system including the water heater.
Description of Work: Complete replacement of my old heating system.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$10,500

Frank W.
01/2012
5.0
gas leak repair
  + -1 more
They were efficient and did the work well. They did a good job.
Description of Work: I used Carl F Riedell and Son a couple years ago. They installed a water treatment system.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$1,000

Linda B.
01/2012
5.0
plumbing
  + -1 more
I really liked the guy that came out. I can't remember his name, but he was great. He came out and unclogged my toilets and some drains that were clogged. I really like the company, they are the best in the area and I will continue to use them. The price is a little high but they are well worth it.
Description of Work: They unclogged toilets, fixed some drains that were clogged forever.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$300

Erica A.
01/2012
5.0
plumbing
  + -1 more
I had a good rapport with them. I felt confident with them. Overall, I think they did a really good job. They identified leaks, upset that they couldn't figure that out with the other one. Overall, they were really good.
Description of Work: They came in for ongoing leaks that 2 plumbers hadn't in the last 10 years been able to discover the source of. They seemed to quickly identify something to the toilet, because there were 2 leaks and one was newer. They came here for eval and decided it might be the shower secondarily and the toilet primarily in the small bathroom. Then they came and we ordered the new toilet and there was a size problem. What we did is we switched the toilet from the large bathroom with the new elongated one and the small bathroom with the old toilet, which was a smart idea. They found out there was a leak in my toilet, now I'm not a plumber so I don't know why they didn't figure this out beforehand but they didn't. So when they did that, they found out both toilets had cracks in them. The first, small toilet had never been line up so the hole in the toilet base was not matched up so there was a gap that was letting water just go out.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$1,500

Don F.
01/2012
5.0
heating & air conditioning/hvac
  + -1 more
Prompt, courteous on phone, professional and personable servicemen... Have also used for water heater replacement in the past...same good experience.
Description of Work: Emergency furnace repair on the Friday before Christmas weekend.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Odin T.
12/2011
5.0
heating & air conditioning/hvac
  + -1 more
The technician was very professional and courteous. I was notified when the parts arrived and the technician returned to install them within a few days. Very pleased with the service.
Description of Work: The heating technician cleaned the fan, furnace, replaced filters and checked on the humidifier. The blower motor needed to be replace and the humidifier motor need replacement. The technician ordered the parts and when they arrived he returned to replace the parts.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$240

Odin T.
11/2011
5.0
plumbing
  + -1 more
Guy Riedell, one of the owners of the company, came to my house within two hours of calling for an estimate to have a toilet replaced. I had an idea of the brand and type of toilet I wanted and Guy Riedell suggested a specific model which was the same brand as I had chosen. He gave me a very reasonable estimate on the spot. The estimate included pulling and disposal of the existing toilet, delivery and installation of the new toilet, and a one year warranty by Riedell Plumbing and Heating. On the scheduled day, the plumber arrived on time and completed the job within one hour. He was very professional and neat. I was very glad I used this company to perform this service.
Description of Work: I had an existing toilet taken out and replaced with a new toilet.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$550

LEWIS H.
10/2011
5.0
heating & air conditioning/hvac
  + -1 more
They were good, there was nothing I think they need to improve on.
Description of Work: Carl F Riedell & Son Inc did some AC work.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$110

Sally G.
10/2011
5.0
heating & air conditioning/hvac
  + -1 more
We would definitely use this company again. The technician came exactly when he said he would, was extremely courteous and knowledgeable, and the estimate was right on target. He checked our furnace totally and completely, explaining to my husband everything he did as he went along. On top of that, he gave us some good tips that did not need to be part of his visit, but we felt he went above and beyond. We would definitely not hesitate to call him again or to recommend him to anyone.
Description of Work: We called this company to inspect and clean our furnace as we just moved in here in late spring and had no idea what condition it was in.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$100

Nadia H.
09/2011
5.0
heating & air conditioning/hvac
  + -1 more
They came on time and were very professional. They started quickly and and completed to job just as requested. They were very knowledgable.
Description of Work: They gave me a free quote and compared to the other companies the all came close to the same $3800 figure. The reason I went with them is that the quality of the furnace was by far the best. We had the new gas heating furnace installed and the old removed. Also had the a new thermostat installed.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$3,800

Keith M.
09/2011
5.0
heating & air conditioning/hvac
  + -1 more
A pleasant experience right from making the service appointment with the office staff through having the work completed. I'll have no reservations about enlisting the Riedell Co. in the future.
Description of Work: Forced Hot Water Oil Burner Service and Cleaning

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$245

John C.
09/2011
5.0
heating & air conditioning/hvac, plumbing, water softeners
  + 1 more
Service, quality and punctuality was A-1....might be considered a little on the high side but reliability, quality, support and service was and is well worth it. Riedell is my plumber of choice.
Description of Work: Installed Water Conditioning system (acid neutralizer) in 2009; did miscellaneous minor plumbing work in 2009 and 2010; installed new central a/c system in 2010; and provided annual service on acid neutralizer and a/c system in 2011.

Rating CategoryRating out of 5
quality
4.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$6,000

Thomas H.
08/2011
5.0
heating & air conditioning/hvac
  + -1 more
I had an excellent service from them. They are prompt and their employees are skilled and knowledgeable. They know what they are doing. They don't leave a mess and clean up well. I haven't used anybody else and I have not compared their price.
Description of Work: I have used Carl F Riedell & Son a number of times. The last time they came, they serviced my air conditioner.

Rating CategoryRating out of 5
quality
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

michael B.
08/2011
5.0
plumbing
  + -1 more
The plumber came right when I was told he would which, given the service call of a few days ago was FANTASTIC. He methodically worked his way through the jumble of problems our home had accumulated. He fixed what was fixable, referred what needed to be seen by someone else and advised us that a major job should be, properly, another day. He was polite, proficient and hardworking. This plumbing company is the best we have ever done business with either in Massachusetts or New York. Such a relief to have a trustworthy, competent and reasonably priced plumber. If you have a plumbing problem on or near Cape Cod, this is the outfit to call.
Description of Work: Had several problems from toilet to kitchen sink to basement dehumidifier to outdoor shower ... what was fixable was done; what needed a referral (central air) was referred; what required a later evaluation (outdoor shower) was so identified.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$150

Gabrielle H.
06/2011
5.0
heating & air conditioning/hvac, plumbing, water heater repair
  + 1 more
Since we were working around the installation of the counter and sink, they were very helpful in timing the work and being willing to come back two days later to finish the job. I want to show off the underneath of my sink because the work is so neat. I am very happy with the job. Not having to wash the dishes in the bathtub anymore isn't bad either.
Description of Work: When we put in a new granite countertop and new sink Riedell changed the new sink over to one drain from the previous two sink set up. They cleaned up the plumbing situation under the sink, installed separate cut offs for the sink, the dishwasher, and the ice maker. They also installed the new dishwasher and put in a new faucet and sprayer for the new sink. They also had to work around the granite people who were returning to install the back splash. One of the best things they did was to send us to a kitchen faucet supply place to pick out our faucet instead of letting us buy a faucet from a large chain. They explained that the faucets at the large chains do not have high quality insides and often don't last. If a faucet is purchased and installed by them then they stand by the product. Their work is meticulous. We are in the midst of working with them on a conversion of our house from oil to gas for all the HVAC and planning to work with them on another project because they are so great to work with.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$2,000

Peter W.
05/2011
5.0
heating & air conditioning/hvac
  + -1 more
Excellent work - a very positive experience.
Description of Work: Riedell installed a Mr. Slim Heat Pump. Estimator provided a written detailed contract and after deposit, scheduled installation within two weeks. Technicians arrived on time and installed/tested entire system in 6 hours. Excellent work at a fair price. Technicians were 1st class and cleaned up after themselves.

Rating CategoryRating out of 5
quality
5.0
value
3.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$4,300

Contact information

778 Main St, Osterville, MA 02655

carlriedell.com

Service hours

Monday:
7:30 AM - 4:00 PM
Tuesday:
7:30 AM - 4:00 PM
Wednesday:
7:30 AM - 4:00 PM
Thursday:
7:30 AM - 4:00 PM
Friday:
7:30 AM - 4:00 PM

Licensing

Insured
State Contractor License Requirements

All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

*Contact business to see additional licenses.


Service Categories

Heating and Air Conditioning,
Plumbing,
Water Heaters,
Water Filtration and Softening,
Kitchen and Bath Remodeling,
Electrical,
Natural Gas Lines,
Drain Cleaning,
Gas Logs,
Chimney Caps

FAQ

Carl F Riedell & Son Inc is currently rated 4.7 overall out of 5.

Monday: 7:30 AM - 4:00 PM

Tuesday: 7:30 AM - 4:00 PM

Wednesday: 7:30 AM - 4:00 PM

Thursday: 7:30 AM - 4:00 PM

Friday: 7:30 AM - 4:00 PM

Carl F Riedell & Son Inc accepts the following forms of payment: American Express,Check,Discover,Financing Available,MasterCard,Visa
Yes, Carl F Riedell & Son Inc offers free project estimates.
No, Carl F Riedell & Son Inc does not offer eco-friendly accreditations.
No, Carl F Riedell & Son Inc does not offer a senior discount.
Yes, Carl F Riedell & Son Inc offers emergency services.
Yes, Carl F Riedell & Son Inc offers warranties.
Carl F Riedell & Son Inc offers the following services: Bathroom & kitchen remodeling. Repairs large & small. New construction. Winterizations. Water heaters. Household plumbing. Garbage disposa. Hot water heaters. Humidification systems. Showers. Faucets. Gas log installations. Pool heaters. Oil tank. Asbestos removal. Chimney.

Contact information

778 Main St, Osterville, MA 02655

carlriedell.com

Service hours

Monday:
7:30 AM - 4:00 PM
Tuesday:
7:30 AM - 4:00 PM
Wednesday:
7:30 AM - 4:00 PM
Thursday:
7:30 AM - 4:00 PM
Friday:
7:30 AM - 4:00 PM