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3.918 Reviews
Showing 1-18 of 18 reviews
jill B.
06/2019
countertops
+ -1 moreThere was an issue with installation and they never got back to me with details even though that was promised every day for a week when I called them daily for the information. Their templater told my tile guy it was ok to install the backsplash "just leave us some room" and the tile guy snapped the line while the templater was in the house. Boston fab tried to say that was the main reason they couldn't install. They are awful, unprofessional, unresponsive, and I would never ever use them again. They have cost me thousands of dollars and refuse to do even the most basic thing: the job they were paid thousands to do. I have tried to work with them in good faith and they wont even call me back
Description of Work: Coubtertops
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$2,500
michelle S.
07/2018
countertops
+ -1 moreBoston Fabricators was incredibly easy to work with regarding all aspects of my granite purchase from selection, to edging design, template and they even have you come to their facility to see how you want to lay out the design on your counter tops. I worked with Darlene Gaulin and she was always very professional and courteous, even with all of my phone calls and questions. I would definitely recommend them!
Description of Work: New granite for my kitchen counter tops and island
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Yes, I recommend this pro
$4,500
Cindy K.
10/2017
countertops
+ -1 moreWe had a lousy experience working with Boston Fabrication (in Attleboro.) We believe our stone arrived stained and it quickly picked up a number of other stains. A service call took care of most but not all of the stains. Worse than the quality of the stone was the customer service. We were never allowed to speak to a manager and promises from the staff to follow up with us were either delayed or not kept. There seemed to be a sloppiness in the details. Silicone caulk was used during the installation which made it hard to paint the wall abutting the counter; we were told to shut off our water supply to the kitchen sink but not told to unhook everything (necessitating an emergency call to our plumber when the installers arrived and said they couldn't get started until it was done), and so forth. We will not hire this company again, nor will we recommend them to others.
Description of Work: Please note that this is a review for Boston Fabrication in Attleboro. They installed a quartz counter top in our kitchen.
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Anne A.
09/2016
countertops, marble & granite
+ 0 morePLEASE BE AWARE THAT THIS REVIEW REFERS TO BOSTON FABRICATION, FRANKLIN R. MCKAY ROAD IN ATTLEBORO, MASSACHUSETTS, NOT NORWOOD. If there is a grade below F, they deserve it. MD Cabinets in Raynham recommended them, why, I do not know. They cut my countertops wrong not once, but TWICE, using their own template that they themselves came and measured. They never apologized. The manager never contacted me after the first botching. They never offered to refund even a portion of their payment. After the second wrong cutting, the manager came to my house with my contractor. He never said hello. He never apologized. He stood there and drew a new template, which he shoved it at me and said, "Does this look right?" It was the SAME MEASUREMENTS as their own original template, which they got wrong TWICE. They are class-A incompetent jerks. Do NOT use them! They delayed my kitchen by five weeks - more than a month!
Description of Work: PLEASE BE AWARE THAT THIS REVIEW REFERS TO BOSTON FABRICATION, FRANKLIN R. MCKAY ROAD IN ATTLEBORO, MASSACHUSETTS, NOT NORWOOD. Kitchen countertops - granite
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$1,300
Ashleigh B.
09/2016
countertops
+ -1 moreI would never use this company again. They made the sloppiest cuts on our trim and wrecked it, one slab that was installed is too short, and they didn't tell me until after the install that our sink was going to be on back order and wouldn't be installed for over a week. I was never offered an apology or money back for the trim, or plumber I had to cancel since they didn't tell me that the sink wasn't going to be installed with my countertops. Very unprofessional and not worth working with.
Description of Work: Install granite counter tops and a new sink
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$2,000
Saul M.
04/2016
countertops
+ -1 moreunknown
Description of Work: Installed new quartz countertop in kitchen and bayhroom.
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Yes, I recommend this pro
$5,600
Nicholas D.
04/2016
countertops
+ -1 moreunknown
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Yes, I recommend this pro
Gary E.
02/2015
countertops
+ -1 moreunknown
Description of Work: Created template, prepared quartz counter top and installed it. All went well .
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Yes, I recommend this pro
$1,100
Jean C.
12/2014
countertops
+ -1 moreunknown
Description of Work: I used them for a Cambria countertop. The templater arrived on time and took laser measurements. The actual fabrication was quality work and fit well. The installers were late, but not by much. They were polite and did a good job. My major complaint is with the difficult people who answer the phones. They were snippy, gave me conflicting information about seams and install dates, and did not return phone calls. If you just need the work done, they're fine. If you have questions or need to work with the office staff, it will require a leap of faith.
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Yes, I recommend this pro
$2,200
Diane W.
11/2014
countertops
+ -1 moreWe were referred to Boston Fabrications from a company who were restoring our kitchen cabinets. He took the measurements of our countertops and called the next day with the quote from Boston Fabrications. It took a couple of times to get calls back from the Boston Fabrication office staff but it worked out. The staff was very helpful in picking out a particular granite and let us take several samples home. The gentleman who came in and laser-measured our counters was very professional and courteous. The install itself was quick and easy with no problems. Love my new countertops!
Description of Work: Replaced 30+ yer old laminate countertops with new granite countertops. Also installed new undermount sink.
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Yes, I recommend this pro
$2,100
John O.
11/2013
countertops
+ -1 morePrice was higher than I expected and higher than comparable vendors. Work was a good quality but the stone selected for me was not matched up well in terms of color. No follow up or satisfaction calls initiated. Quality of the stone was good and I like the look of the counter in spite of this. Skill of workmen was excellent. What was missing was contact with vendor and discussion. Done quickly for maximum profit seemed to be the thing they were most interested in. So, my review is mixed.......I am not unhappy with my counter, but I think I paid top dollar and the customer service aspect of things could have been better.
Description of Work: Granite Countertop in kitchen.
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$3,300
Valerie C.
10/2012
countertops
+ -1 moreThe countertop fit perfectly and the installers were quick, professional and made no mess. I was really impressed and would highly recommend Boston Fabrication - they know their products and are excellent installers. The only issue I had was with scheduling - someone in their office messed up on the initial installation date.
Description of Work: They installed a quartz countertop and undermount sink in our medium sized condo kitchen, and removed the 25 year old formica countertop.
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Yes, I recommend this pro
$2,200
Robert G.
04/2012
countertops
+ -1 moreVery pleased with quality of work. When we installed refrigerator it was a very tight fit. They came back and recut/ground an edge in a timely efficient manner. Would recommend them based on this experience.
Description of Work: Boston Fabrication measured and cut and installed granite kitchen countertops in March 2012. Punctual, professional, accurate measurements and installation.
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Yes, I recommend this pro
$5,300
Lawrence R.
04/2011
countertops
+ -1 moreThe installation went very smoothly. I had removed the old countertop and had moved the stove and the refrigerator out of the way, so that they had easy access to the area. The faucet had been removed and was to be reused. A clear pathway to the kitchen was cleared so that the technicians had a clear way to bring in the new countertops. All the bottom cabinets had been emptied, and all the draws had been removed. We were available to answer questions as the installation proceeded.
Description of Work: Boston Fabricators came to the house and took actual measurements to replace an existing countertop with a quartz countertop. They called ahead of time and the technician was on time and professional in his taking the measurements. The day of installation, 2 technicians arrived on time and in 2 hours had completely installed the quartz countertops. The technicians installed the countertops in a professional manner. Before they left, they cleaned up where they worked. As they were working, they kept us informed as to what they were doing.
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Yes, I recommend this pro
$4,600
Maggie H.
01/2011
countertops
+ -1 moreOverall the job related to the realignment was excellent. Upon my request, the workman caulked the back edge where the counter meets the backsplash. Caulking is not their forte, but it provided temporary protection against water damage until I can find another service to do that job well. Their clean-up afterwards was good.
Description of Work: This job was done on an existing kitchen granite counter to realign two slabs that became misaligned. My counter consists of two large slabs. Over time my neighborhood has had multiple utility companies work innumerable times on the streets with digging, drilling, filling, redigging, redrilling, etc. These are likely reasons for that the kitchen counter slabs to move away from the wall and become misaligned along the front edge - they were offset by about 3/4". I called Boston Fabrication in early December, and it took several weeks before they could send someone out to assess the issue and provide an estimate. I was informed that as compared to mine, they had larger jobs to complete for the Christmas holidays. Eventually, a very gracious representative named Al came and thought the two slabs had to be lifted and reset, and the seam refilled. He indicted that it was fixable. On the day of the job, the two workmen kindly called to let me know that they were in heavy traffic, and would arrive a few minutes later than scheduled. They performed the job without lifting the slabs, muscling the slabs back toward the wall, and realigning the front edge perfectly. They sealed the seam between the slabs perfectly as well.
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Yes, I recommend this pro
$800
Edward Y.
10/2008
countertops
+ -1 moreBoston Fabrication performed an excellent job from start to finish. they worked hand in hand with another company kitchen tuneup. The job took two visits. The first was the measuring and of countertop and shelving. The second visit was the installation. The 2 installers were very professional and knew what they were doing. The shelves came with the wrong measurements but they corrected the problem at my house. Everything took about 4 hours from start to finish which was great. They were very clean too.
Description of Work: Installed kitchen countertop and several shelves made of the countertop material.
| Rating Category | Rating out of 5 |
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Yes, I recommend this pro
$3,700
Karen C.
10/2007
countertops
+ -1 moreThey did all of the measuring and the installation, which was why I chose them. I didn't want anything to be messed up in terms of measurements or communications. They are a one stop shop and they do a fabulous job. They were very responsive as well. I had no problem with them what so ever.
Description of Work: They installed a new quartz stone kitchen countertop in my house. It was an extremely awkward shape. They also cut a hole in it for the sink that I bought from them and I had them install that as well.
| Rating Category | Rating out of 5 |
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Yes, I recommend this pro
$7,200
LORI F.
06/2007
countertops
+ -1 moreThis was a local company who was featured on a local home improvement TV show. He was filmed doing a Corian tub surround, which I was interested in as well as Corian shower walls and vanity. I left several messages. He did return some of my calls but ended up waiting sometimes two weeks to hear from him. He gave me some advice which I followed and a month later came out to do his own detailed measurements in my bathroom. I left several more phone messages to get his estimate. After waiting more than a month, I gave up on him and his company.
Description of Work: Company never got back to me with an estimate.
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Contact information
61 ENDICOTT STREET BLDG 25, Norwood, MA 02062
www.bostonfab.comLicensing
State Contractor License Requirements
All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.
*Contact business to see additional licenses.
Service Categories
Countertops and Backsplashes,
Marble and Granite
FAQ
BOSTON FABRICATION is currently rated 3.9 overall out of 5.
Yes, BOSTON FABRICATION offers free project estimates.
No, BOSTON FABRICATION does not offer eco-friendly accreditations.
No, BOSTON FABRICATION does not offer a senior discount.
No, BOSTON FABRICATION does not offer emergency services.
No, BOSTON FABRICATION does not offer warranties.
BOSTON FABRICATION offers the following services: SOLID SURFACE MANUFACTURING.
Contact information
61 ENDICOTT STREET BLDG 25, Norwood, MA 02062
www.bostonfab.com