Lucky Gorilla Computer Services

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That was fine. They were on time and they were professional. It was the same price as the "Big Deal." They ended up not doing any repairs. My computer didn't need any repairs. It was hacked earlier that month. I just wanted to make sure there was nothing on it. He didn't find anything on it. The young gentleman was knowledgeable.

Basically the tech had little to no knowledge of MS Office 365, Outlook and iphones. Together he and I were able to work out the issue with MS Outlook and onedrive by looking up things on google...but I could have done that without him. Admittedly it can be helpful to have two heads instead of one...but I thought I was paying $88/hr for an expert to save me my time, which I bill for much more. In discussions with the tech, who was quite personable...it seems that Lucky Gorilla has shifted their business model to subcontractors to service its anchor customers and really only has this one tech now. I was hoping to find a local provider with a high level of expertise who I could rely on to be able to support my home office IT needs efficiently and effectively. I feel like I paid $88/hr to a tech with $44/hr expertise. Next time I will offer the money to one of my IT friends instead.

He returned the next day to see if I had resolved the printer problem. Since he was carrying a Western Digital Passport on both occasions I asked him to take me through the steps needed to see and check my data. He was completely unable to deal with that but his fiddling with the device left me with five versions of all of my files on my monitor, three in code, one blocked helter-skelter version of my files and a fifth helter-skelter but accessible version. My repeated calls for him to come back and fix this problem were unanswered. I had a techie come out from Boston and he, with considerable difficulty, moved the three sets in code back to where they belonged. The blocked, helter-skelter version of all of my files could not be completely sorted out and is probably responsible for the ongoing problems that I am having with my files. I am in the final phase of a project that I spent several years researching in Germany and Austria and find myself continually struggling with duplicates or more copies of my files popping up, sometimes exact duplicates but sometimes an earlier version. Other files get lost in the depths of my computer and have to be recovered. Attempts at deleting or moving these wayward files has impacted the rest of my files and as a result a complete overhall of my filing system is not an option. I recently tried to reorganize many of my files, an effort that has exacerbated this duplication problem. When I bought the WD Passport someone in their office walked me through the inner workings of this external drive. On that occasion she said that she had never seen such a beautifully organized computer. Which was the result of many years of work at my computer. It is a problem that can not now be corrected. Ray of Lucky Gorilla completely destroyed the structure of my files. It is also worth noting that he did not know that the transfer of data to the external drive was automatic, and seemed reluctant to believe this until I showed him the manual.

First of all, I just have to say that Ray, the head technician, is Awesome! It was incredibly easy to book an appointment with him. The folks at Lucky Gorilla contacted me via email and cell phone several times before I was able to fit this into my schedule. They were very prompt. Ray called exactly 1 minute before our scheduled time. He is very courteous, professional, highly intelligent and knowledgeable, and laid back. He's very easy to work with and to talk to. He did every single thing on the list of the Angie's List deal, and more. I was incredibly impressed by how he confidently took charge of my PC remotely, and knew exactly what to do in every area. He is incredibly thorough, and was very kind, patient and attentive to my questions and problems (even though I hopped around all over the place about my questions - Ray kept up with no problems!). He was so helpful in recommending certain programs, informing me about common recent viruses, conducting full scans of everything, taught me how to download my music on iTunes to my cell phone, and taught me how to look up and check different things on my PC. The problems on my computer have been bothering me for a long time, but now I know that I'm starting from a good place and feel confident that my PC is working optimally, and empowered that I know how to check a couple things myself. I can't thank Ray enough for his help. I'm definitely going to ask for his assistance in the future, and am very happy to recommend him to my friends. Overall, a terrific experience and deal. Very happy indeed. Thanks Ray - you Rock!!!

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I sent an email to them and received a response the next day telling me to call them and they would be able to help me with a computer problem. I called three times before someone finally returned my call. When they called the spoke so fast that I could not understand the phone number that they left to call them back. I called the office and left a message then called again the next day. When I said that I had been waiting to connect with someone they simply said well I called yesterday. So even though I was frustrated, I still scheduled an appointment with them to come to my house that Friday at 3:00 pm. I made the time to be at home and by 3:25 pm no one showed up. I called the office again and left a message. Five minutes later someone called and said that they were calling to let me know they would be an hour late. I told them to forget it! Very dissatisfied and would highly recommend that every look elsewhere.

very professional. gave good suggestions. did added work to fill out the hour minimum.

This review really has two sections. Start with the good: the person who came to my house, Ray, was excellent. He fixed a few things that I could not have fixed and got the laptop connected to the Internet and running a lot better than it had been. I was thrilled with the results, and he was very nice also. He gave me a discount because of the problems setting up the visit. The second part of the review is about the staff at the office. The first time I set up an appt, no one showed up. I called back and the person on the phone rescheduled the appt for the next day. However, she did not tell the technician about this appt, and he did not show up. Finally he called me himself to apologize and scheduled a Sunday AM visit, which he kept and was very prompt about. I think the and quot;officeand quot; staff needs a lot of work at this company.

Cleaned out my computer, detected and corrected a probable virus and cleaned out the hard drive (defragging). Instructed me to defrag from time to time and set me up with Google Chrome since I was having an awful time with IE. With the exception that he was 40 min late because of a 'scheduling error'. I thought the service was very good.

Called Lucky Gorilla because my computer was crashing and freezing constantly. I had already done what I could through the clean-up and optimization tools and hardware checks, but could not find the problem. They sent a technician out who ran a diagnostic, removed unneeded programs and restructured the boot. Unfortunately, the fix did not stick and problems resurfaced a few days later. Luck Gorilla then sent a second technician out, at no cost, who checked the hardware (it was fine), did a deeper troubleshoot and repair (including digging out residual traces of old virus protection software I had uninstalled that was fighting with my current one). The system has been working as good as new ever since. I would use them again.

The work was good as was the price (and in home service). They had advertised quick turnaround, so my expectations here were a little high compared to what they delivered (it took a couple of weeks to get the laptop back). I also found their communication about where they were in the process lacking (I had to reach out a few times to understand where they were in the process.)

They came out and charged me but I did not have the computer to register what I needed to.

The whole process went well and was completed in less than 1 hour. I am completely satisfied with the outcome.

It went very well. They were competent, on time, and did good work. I also appreciated that they followed up to see how the computer was doing after their repairs.

Everything went well. They were very knowledgeable, did the work as promised, and completed the repairs in a timely manner.

They were knowledgeable and helpful, and they did a good job. I have been using the company for a few years now, and I have always been satisfied with its services.

They did a fine job, and I have no complaints.

My laptop had been less than dependable for several months and I finally had to make a choice of trying to have it repaired vs buying a new one. Checked Angie's List and found the Lucky Gorilla. I called the company around 2:00 p.m, on Monday, they picked it up at 6:00 p.m and it was returned to me at 3:00 p.m on Tuesday! I couldn't believe it! I dealt with their rep., Erica, from start to finish. She was professional, friendly, and informative. She said she would pick the laptop up at 6:00 p.m - she did. Said she would call next morning to update me on what was done and any additional work recommended- she did. She said she would return the laptop to me at 3:00 p.m. - she did! My laptop is now running as it was designed to run, and I am thrilled not to have to buy a new one. I highly recommend the Lucky Gorilla .

It was very positive. The person was very knowledgeable and worked very hard to make sure that my computer was up and running.

I was totally impressed with the Lucky Gorilla staff's planning, preparation, research and development of our new website. My ideas were not only listened to, but were refined and brought back to me by their staff to my total satisfaction. My entire experience with the Lucky Gorilla staff was entirely pleasurable. I would say without a doubt that they are true professionals in their field.