Wilson Services, Inc.

In all cases I have found the work to be of high quality, the personnel to be polite and responsive, and the follow up service to be excellent. The work and service has been expensive, but one gets what one pays for, especially with tradesmen.

I thought I'd submitted this report shortly after the service date, but I just checked my list of reviews and realized that I didn't. Based on all of the positive feedback on this site, we hired Wilson to come to our home in South Hadley to service our older gas furnace. We had just purchased the home and were worried that the technician would give us an expensive estimate for all sorts of work that we didn't understand, and we'd have to get another estimate to confirm that the work needed to be done (this had happened with several other types of contractors and service companies, so we were getting used to it, unfortunately). This wasn't what happened at all. The technician, Josh, was extremely knowledgeable and professional, and he suggested several cost-effective ways of getting the most efficiency out of our older furnace (e.g., applying metal tape to the seams of the ducts to prevent air leakage in the basement). He also noticed that our hot coils were getting old, but he said we'd probably get another year of life out of them and could replace them the following fall. Not once did Josh try to sell us on anything we didn't need, which I really appreciated. Sadly, I feel like this kind of honest, no-pressure service is too hard to find sometimes. I should also mention that Josh came on time, invited me to look at the hot coil reading, and patiently answered all of my nervous new homeowner questions. I'm extremely pleased with the service I received from Wilson, and would gladly recommend them to anyone. This single visit alone made my Angie's List membership worth every penny.

Seeing all of the good reviews on Angie's list I was hoping to develop a relationship with Wilson's to service/clean our current furnace (oil) and give an estimate on converting to gas and adding radiant heat. I spent over a week going back and forth trying to schedule a cleaning and separate appointment for the estimate (since the owner had to do it) around my wife's february break this week. I set the cleaning for 2/21 and left a list of possible times the rest of the vacation week to set an estimate for the other work. ...A week later...The MORNING of the scheduled appointment I was called to say that my house in South Hadley was too far away for Wilson's to be responsible for my furnace if something went wrong outside of work hours. Since they hadn't installed it, once they cleaned it they would be responsible for driving the 20 minutes if an emergency ever arose in future winters, so they cancelled the furnace cleaning last minute. Not only was I appauled that the opportunity to do some major work on a gas conversion and radiant heat project wasn't worth this minor 'risk' of an unlikely 20 minute drive, they made me wait over a week to hear back before telling me I wouldn't be able to have my furnace cleaned at all. If I were told right off the bat I wouldn't have wasted my time going back and forth to set up the appointment and now will not likely be able to schedule something else for this week while my wife is home to meet a service-person. The secretary even had the gaul to ask me if I stil wanted the estimate. If you don't live in Northampton or Easthampton don't bother with Wilson's.

They showed up on time. The service people were nice. We talked about some problems. They listened to me when I told them what I thought it was. It was not what it turned out to be but it was close. It was nice that they listened rather than just ignore. Once they narrowed down to what the actual problem was they had a catalog that they were able to give me the price for the installation and the price for the part. There was no deviation from that. Within four hours, my heat was back on. I didn’t compare prices but I was happy with their price. I would recommend them.

Excellent . Will always recommend them.

Gary Wilson, the owner of Wilson Services, was very clear and patient in his presentation of the different options we had to choose from. We met a number of times, at his office, at our home and on the premises of the job. We exchanged e-mails and phone calls. His exceptional communication skills continued through all of the phases of the job. It involved many days of his workmen going in and out of the 8 apartments because we had all the 40 radiators on 4 floors removed and replaced with the greatest new thin, attractive and efficient ones. In addition new holes had to be drilled in the floors of each room to install the new piping. Their crew had to interact with the tenants continually and they did so with great efficiency and courtesy. There were no complaints from tenants. There were, now and then, a special request here and there and those were always readily accommodated. Having been in the rental business for over 40 years you can imagine how many different contractors we have interacted with over the years. Gary Wilson has, by far, the best communication skills possible. Questions are not only always answered all during the project, but they are answered promptly. The quality of the work is equally special. I would be happy to show the results to anyone that is interested. The work and installations are thoughtfully planned out and the jobsite is always orderly and clean. The result is the equivalent of a work of art. In addition there were many extra things that we were helped with. We had gotten a price from an asbestos removal company, but they couldn?t do the work until 3 months later than we wanted it done. Gary recommended someone he was familiar with and they did the work immediately and at half the price and did a good job. Good things like that, that were helpful, were constantly happening and they included a few extra tasks that were not included in the final bill. The efficiency followed through to the very end and included giving us the proper guidance in filling out the rebate forms. We received our checks with no questions asked. This meant a great deal to me because the last job with rebates I had done (by someone else) the forms had to be returned and done over three times before we got our checks because the contractor had not given us the proper information.

Everyone in the organization was efficient, attentive, and knowledgable.

They are very professional and very good. We couldn't recommend them highly enough.

We are very pleased with their work.

They were great-- prompt, professional and a pleasure to work with.

Two men arrived at 9;30 in the morning and left before noon. The total parts for the job, by my Home Depot estimate was less than $200. The total bill was $1200. I feel that $1000 for labor was very high for 5 man hours of work and not worth what I had done. The men also did not do a very good job of cleaning up after themselves. There are black finger prints on painted surfaces, wood chips and small PVC pieces from drilling holes where left on the floor that i had to clean up.

They are very ethical. They are very responsive and they have a really good product.

I liked them very much. They came very promptly when they said they would. The technician was very knowledgeable and polite and seemed to know a lot about the furnace. He did a very good job and spent over an hour here and explained everything. I just felt very confident that the furnace was being well serviced. Their efficiency was excellent.

I moved into a new (old) house with an old oil boiler, propane stove, and propane hot water. I had talked to a few different companies and was faced with the decision of keeping an oil furnace or going with propane (no natural gas service). Of course, the companies that sold oil wanted to sell me an oil furnace. Every place I called seemed to want to talk me out of making any major changes. I talked to Gary Wilson when I was in the middle of closing on the house and trying to get some estimates to hopefully negotiate the price a little. He was the only one I talked to who gave me a useful piece of advice: that unlike oil boilers, oil forced air furnaces were tough to keep clean and operating at their rated efficiency and they gunk up more often due to the fact that diesel is not a very clean fuel. I appreciated someone giving me a tidbit of useful, technical information instead of feeling like I'm being sold something. That wasn't the only thing that made me go with propane. The chimney needed to be repaired if I was staying with oil at a cost of $2000 (gas furnaces vent out the side of the house with plastic pipe) and many propane companies gouge you on fuel if you don't use a certain minimum amount a year (the cost to fill up my existing 100 gal tank for my stove and hot water was $4.09/gal vs $2.90/gal if you meet the minimum!) Lastly, if natural gas ever made it up my street, I could convert pretty easily, which is not out of the realm of possibilites since they have it on a nearby street. Anyway, Gary took my email at our first meeting. I never received an estimate, which I assumed was an email mix up. Once I actually closed on the house, I gave Wilson Services a call. After a made contact, Gary was very responsive over email. He answered all my questions and gave me some options. Since his work would be inspected, I had to contend with my water heater, which wasn't very old, but was vented by a crooked vent pipe into the chimney (illegal and probably unsafe). Gary gave some options on that as well. Either I needed a new power vented water heater, fix the chimney (which I was trying to avoid), or run a 3" b-vent pipe up to the roof. Even though it was a ton of work, It was cheapest to run the vent myself. I ended up knocking out my 2 story chimney so I had a space to run the new vent and I regained some closet space in the process. Once I was done with what I had to do, Gary and his crew came in. They came right when he said they would and had the new furnace installed and the old one removed within a couple days. Gary requested if could get the old oil tank the following week, which I had no issue with and he did. Overall, everything was done quickly and properly, and it's nice to have heat again.

Excellent craftsmanship and great follow up service. After receiving six different estimates I decided to select Wilson Services to replace my furnace, air conditioner and hot water system. The plumbing inspector, gas company both comment on the quality of their installation work. The system works very well.

The system was installed incorrectly by another vendor working for the previous owner of the house. The other vendor (the installer) did not show up to fix it after 3 weeks of waiting. We called Wilson and they came out the next day and diagnosed the problem immediately. Two wires were reversed in a box in the basement. The charge was only for a service call.

They did a good job. They basically charged for the service call. They were prompt and they came when they said they would. They were courteous and everything was fine. They came out the same day within a few hours, which was good because it was very cold then. I would use their services in the future too.

On 12/31/2010 I noticed a small water leak by around my boiler. I did some looking around and appeared to be coming from a relief valve. At some point I though it would be a good idea to open the relief valve to drain some water to "fix" it. Well I found out that this is not a good idea, I made a water mess. I had to shut down the boiler and the house main water supply to contain a possible flooding. I called Wilson services. (What I should have done from the beginning). I got their answering service, and knowing is 12/31/2010 at around 4 pm. I knew this could be a problem. The person at the answering service was courteous and professional, she took all my information. She told me that if someone did not call me in 15 minutes, to call her back. Well about 10 minutes later my phone rings. I was surprised when Gary Wilson, the owner himself answered the service call. I explained the situation and after some troubleshooting, it was determined that someone will have to come and replace the relief valve. Well I was double surprised that it was Gary himself who will be coming to my house on "New Years Eve" to fix it. Not only that. He had the the same relief valve in stock and was able to come in and replace it within a couple of hours. Well then next day. Now 1/1/2011 "New Years Day". I uncover that the water leak was not only from the relief valve like I though, it was actually was coming from what appeared to be a sauter pinhole between the copper pipe and a brass fitting. I communicated to Gary about the new leak discovery. Gary again came through. He communicated later back to me he would be in my house in about an hour. He made it on time and I can tell you he did the job right. He drained all the system and sauter back the leaky pipe properly. He checked the boiler for proper operation and any new possible leaks. Needless to say I am a happy customer. I am glad that I picked Wilson Services to install and service my boiler. In the past , I had my fair share of bad experiences with another bigger gas and service company. But Gary and his company have come through for me when I have needed them. He provides excellent customer service and the quality of his work is top notch.

We had excellent service and the job went quite smoothly. Gary himself was there the first day to supervise, along with Eric and his crew. The entire staff was professional and knowledgeable. They did a fantastic job and left the place in very good condition. This was a complicated, 3 day job and everything works beautifully.

The credibility they established on the plumbing job helped our decision for our heating repair job.

Excellent! From estimate to completion everyting was welldone and respectfully tended to.

He was nothing but professional throughout our entire experience with him. His crew was exceptionally friendly and trustworthy. The work performed was done in a way that was superior to what most installers consider "well done". I can't say enough about this company, you really do get what you pay for and I know for a fact that the work done in my new home was done in the utmost correct way and will last a very long time as well as adding to the value of the house.

After we moved I called him up to see if he would do service calls to our new town which is about 20 miles away. He was willing to come to our town and do the work for us and we were happy with him and his workers. I don?t know if his prices are competitive because I didn?t shop around.

Very well. The office staff was very helpful in scheduling during a very busy time for me. Gary Wilson came to make the estimate and explained the system thoroughly to me and made my decision to hire his firm quite easy. The installation team arrived when and as promised and the completed work looks (to my non-plumber eye) very clean and efficient. They also didn't leave a trace of debris behind at either work site--where they removed the old tank and installed the new one. My only quibble, and it's a tiny one, is that they did not put the storage boxes they moved to do the work back where they belonged when they were done. Overall, a wonderful job.

I just purchased my first home which had an old furnace that was not energy efficient and wanted to replace with an energy efficient unit through the MassSave program. As part of the program, I was advised to get three different bids and see who is cost effective. I found Gary's company on Angie's List. I called the company and was able to make an appointment within 2 business days. Gary was very professional and patient. He realized that I am a new home owner and had no idea what I was doing and took the time to educate me about my furnace and also my house. I kept asking him question about things that had nothing to do with the furnace and more to do with the general up keep of my house and he was very patient and answered every question. I tried 2 other companies that I found on Angie's list and Gary's price for the furnace was $300 less than the other companies. Gary followed up our first meeting with an email that contained detailed information on the furnace and different rebates that I can claim. He is very prompt with email replies also. Due to the MassSave program I was going through I had to have the bids for the furnace, AC, and hot water heater separated out, which he did for me. Bob and the rest of the guys that installed the unit were just great. They were professional, good humored and on task. The took great care in keeping the work area clean. They were able to answer all the questions I asked them. You can tell these guys really like working together because it was a joy to interact with them. The job only took 2 days to complete. After the job was completed, Gary came back and inspected the job the guys had done and to answer any more questions I may have had. I highly recommend this company. I will definitely be using them in to install my AC and hot water heat.