Wilson Services, Inc.

Apparently you have to spend big money here in order to get anyone's attention. I was told my request was too small of a project even though it would have been in the ballpark of $2000 or more. Maybe they are billionaires and don't really need any more business. Is this is the case is this really the type of company that would be motivated to do a good job for someone?

We highly recommend Wilson services. Over the years, we have found them to be professional, reliable, knowledgeable and trustworthy. They have provided us with courteous, personal, and timely service time and again. We have had a remarkably large need for heating installation over the last ten years, and have used several local companies. In our previous home we installed an oil fired Buderus system. In our current house we installed a high efficiency gas fired Buderus system. Most recently we expanded our heating system to accommodate a new addition. A different heating contractor performed each of these installations. This has allowed us to experience the dramatic quality variations in design, research, installation and professionalism amongst the three companies. After getting three bids, we selected Wilson services to perform the installation in our current house. Gary Wilson?s estimate was accurate and justified. Rather than just a price, the necessary components were delineated. In addition he gave us several options and detailed how these options would affect efficiency and cost. All of Wilson?s technicians respected our home and our privacy. They took care to ensure that the installation looked appropriate for the house and integrated with the structure. They have been, and continue to be, clearly dedicated to customer service and invested in ensuring that their system functions as it should. The energy savings have been dramatic and our house is quite comfortable in the wintertime. When we expanded our Buderas system to accommodate the addition, our contractor pressured us to work with the heating and plumbing company he was most comfortable with. We were nervous about moving away from Wilson, but were convinced to try the contractor?s preferred company. It was a mistake. The new components did not integrate well with the old, and the service does not compare. Wilson services installs large hydronic radiators that cut fuel costs by allowing a lower water temperature. The new company clearly did not understand this and undersized all of the radiators in the new space. As a result our well insulated addition has been noticeably colder than the rest of the 100 year old house. Gary has been obliging in helping us to work out a solution to the problem. This, then, is ultimately why we most heartily recommend Wilson Services: they didn?t forget about us once our heating system was installed, they have continued to treat us as valued customers. When I call for the yearly service the office staff remembers me. When I first called to talk about the problem we were having, I was connected with a technician who happened to be in the shop. He remembered all the details of our installation -- an installation that only took a few days several years ago. We recommend Wilson, finally, because we can trust them to do the best job and to stand by their work.

They (Josh, who did the work, and the woman I spoke to on the phone) were very responsive and helpful throughout.

Gary and his team work extremely well with each other, like they're on auto pilot or something. They were very respectful in and around our home, you don't see that every day. It seems like his rates are higher than average, but I'm not sure how many heating guys have the experience Wilson does when it comes to this European style of heating. No matter the scope of your work - basic or advanced - you'll get top notch expertise and excellent work from Wilson Services. He's worth every dollar spent!

I recently purchased a home with a furnace and oil tank that looked to have been poorly maintained by the previous owner. I didn't want to continue using the company that had installed it and put their sticker on it since some of the past repairs looked questionable, so I called the top rated local HVAC company on Angie's list - Wilson Services. The call lasted about a minute. I was asked "What brand of furnace do you have?" I answered "Thermo-Pride." The receptionist put the phone down and yelled, "Hey [Joe], do we work on Thermo-Prides?!?" This level of cluelessness is probably not representative of the actual technicians, but the person who answers the phones and makes the appointments is the face of the company to a new customer and that did not instill any confidence. She was very nice at least. It was a moot point anyways, the next thing I was told was that they will not work on oil-fired furnaces installed by anyone else because "they get too complicated." I was basically ready to write a blank check for a complete system overhall to bring everything up to Wilson's apparently high standards... their refusal to take my business is pretty confusing, but I guess their client base is big enough without me.

I called at 9 AM explaining my furnace was not working. They assured me they could get someone out there that day. I did not hear from them so called back at noon. They told me I was next on the list, then added they do not do after hours calls and their day ends at 3:30, but the tech would most likely be there, they were just finishing up the last job before mine. I explained a second time I was disabled and needed to have my heat on that night as the temperatures were dropping to single digits, should I get someone else? They said the should be there in time and they had the parts in stock needed to repair my unit. At 2:30 I called again, this time they said it looked like the tech could not get to my house that day. Now it's 2:30 in the afternoon and I have next to no chance of getting any other company to my house. I ended up spending the night in the cold. If I had known earlier they could not make it to my house I would have had more time to find another company to do it. The information I received from the person answering the phones cam in stages. 1. No after hours 2. when their work day ended 3. they would be there. 4. mostlikely they would be there. 5. can't be there.

In a word, perfectly. The recommendation process was great - I was confident that they unit would be the just right and would be installed in the best location. The install was flawless and extremely professional. The Mitsubishi unit is just terrific - works exactly as advertised. Definitely a happy customer.

Joshua was on time and knowledgeable about my system.

Wilson Services replaced our old oil burner and boiler in 2008. In March 2013, we had them convert us to a gas burner. In both cases we were pleased with their professionalism, knowledge, thoroughness, timeliness and willingness to explain everything to us. We also liked that they never made exaggerated claims about the benefits of converting; in fact, have always been cautious about the financial benefit. Gary Wilson (owner) is remarkable in his willingness to answer questions and provide advice, in person and over email. The new gas burner worked fine in March and April, but last week when it cold enough to wake the burner up, it didn't come on. I called Wilson and they had a service person at our house the next day. He spent over 2 hours tuning the burner so that it would start and run as quietly as possible. When I asked Gary what I owed him, he replied that there was no charge since this was an extension of the installation.

We met with Gary to discuss our options since our AC unit was not working too well. He did a thorough examination and provided us with all the options from a temporary quick fix to an ac replacement to a furnace AC replacement. He was very knowledgeable and professional and more importantly he seemed honest and interested that we understand our options and do what is best for us. We had used him before a few years ago to fit our AC with zones and his work held up and did the job it was supposed to, so we had a positive impression to start. We also perused Angies List carefully and decided not to go with a second bid, which we usually do given that replacing our central air and our furnace was a big job. We just felt comfortable with Gary's manner and with our past experience. Gary followed through with everything he said and there was not any problems working with him. He is prompt and does everything he says he will do. He and his men arrived promptly on the day of the job and got it done in one day. Gary was willing to come back the next day and go over the operational details. his men were courteous and were easy to have around. The system installed is working great and is a big improvement . So to summarize: Gary is an honest, professional , experienced and knowledgeable provider who has an excellent workforce to do the job correctly .

Gary was very responsive with the original planning, and made sure I had heat/hot water before moving into my new house. They were willing to work with my difficult schedule. And when anything went amiss with the new system, were very responsive about fixing it promptly.

Installation wasn't due for another week or so but right in the middle of our heat wave (I had told them only one day's notice was needed - and I got that), they came a week early. Perfect timing. The installation, including the electrical work, was all done in one day with no problems and cleanup was perfect. Great consideration was given to nearby furniture and nothing was disturbed. The Wilson staff was completely professional and knew the equipment well. The day of the installation, the outside temperature was over 98 degrees in very high humidity - one of the hottest days of the year and much of the work involved the installation of two outside units, piping, and electrical work, half of which was from a ladder to the second floor level. The installer was amazing and got the job done despite the weather conditions. After checking out the work, the crew left and we were able to immediately enjoy our first use of whole house AC just in time to be comfortable for the rest of the week when temperatures were again in the 90's and the nights would have been very oppressive. What a joy, particularly at our age. It has been a real pleasure watching highly competent professionals at work. We couldn't ask for a better experience and we are looking forward to using the units for heat during the winter.

At the beginning of this whole process, we got estimates from several different companies. The estimate from Wilson's was right in line with all other estimates. We chose to work with Wilson's, because Gary listened to what we wanted, clearly explained our our options, and was willing to work with us within our budget. When Wilson's began to do the work at our house, Gary was there with his staff every day. All employees from Wilson's (including Gary and his staff) were kind, respectful and professional. Their work seems top notch. They also helped us through the process of applying to MassSave, acquiring a loan and working with the gas company. We really appreciate their high quality work. On top of all this, I feel strongly that if we have any problems with our new heat/hot water system, Wilson's will respond and fix the problems.

Everyone else that I contacted didn’t want to deal this problem. Gary did a good job overall.

Gary responded very promptly (the same evening) and came the next day. He was completely upfront about the basic cost that would be incurred, and he kept to his estimate exactly. The result has been fabulous! We now have well-regulated heat, and plenty of it, and the upstairs is no longer 10 degrees warmer than the downstairs. It is a pleasure not to have to retreat to the bedroom in the evenings just to keep warm on the cold days of winter. Gary was prompt, honest, competent, and fully professional. I recommend Wilson Services, which he owns, without reservation.

Gary came to my house and evaluated the radiator. This was a second opinion as the previous heating service was unable to figure out the problem. Gary systematically evaluated the problem and came up with a solution that works. I really appreciated Gary's thoughtful approach to the problem and am really glad to have my radiator working again.

Gary worked with us to help us apply for the heat loan through Mass Save. He made the process very easy. He did most of the paperwork and was available for questions promptly. He took the time to explain what he was doing and made it understandable. His crew was respectful of our space and knowledgable as well. Gary even came out late at night to fix a leaking water pipe for us and is helping is try to find a cap for our well. We can't recommend Wilson services enough!

Gary was extremely professional and knowledgable. He explained things in plain language and was patient with our many questions. He is extremely conscientious so if you want someone to rush through your job and do subpar work, Wilson is not for you. Gary uses quality materials and does the job correctly. Gary's crew was also respectful of our house. Gary even came out late at night to fix a leaking water pipe (turned out that it had nothing to do with his install) and is helping us locate a well cap for our well. We can't recommend Gary and Wilson services enough!

The job seemed to take a very long time to complete, it started on Nov.12th and work was still going on in January. Our concern of course was the drop in the outside temperature and the risk of water pipes freezing.. Work began in ernest in late November. We were informed by Wilson that the job was complete on Dec. 3rd and that the balance of the payment was due. We inspected the site and found that both units were not operating, did not have the features we requested and paid for and the work had not been approved by the town inspector We pointed out to Wilson that under the contract we all signed, the second payment was due when the system was operational. After much back and forth and confusion on Wilson's part about the content of their own contract, the job was finally complete so we could make the second payment. To date we have not paid the third payment (10%) because the final work has not been inspected by the town and we don't know when it will be scheduled. In Wilson's defense, it was their busiest time of the year and they seemed to be having communication problems between management and their employees. With all of this in mind, I would think twice about using them again for a job of this scope.

Although this A/C problem occurred long after our warranty had ended, Wilson Services repaired it (several hours of difficult labor on a hot day) and DID NOT CHARGE US A PENNY FOR PARTS OR LABOR! We consider this a sign of the excellent relationships that Wilson builds with their long-term clients. Wilson has installed our heater, A/C and hot water heater, and we have always been extremely pleased. They offer very high quality service and stand behind their work. Another great experience with Wilson Services!

Looking for a new company to perform annual service/inspection of furnace and centrall A/C since Columbia Gas of MA no longer does this service. When I called I was told that Wilson does not provide this service in my area (about 8-10 miles from where I live). So, if you live in South Hadley, MA, don't waste your time calling Wilson.

They were professional, responsive in an e-mail and showed up on time. They did great work, gave good advice on options and the benefits of the different systems we talked about, they were really good.

I did not use Wilson Service for the job.

We were able to get an appointment within a week during the high-season for the industry, which was great. We indicated that due to tight work schedules for both my wife and me, we needed the appointment for a particular time rather than for a window of time. This was promised to us and while we were ultimately happy with the work performed, this promise was not kept. The tech arrived at our home an hour late and we called the business to confirm the appointment after 45 minutes of tardiness. If he couldn't be on time, the company should have informed us as soon as possible. I understand that changes in scheduling can happen, but information is both appreciated and expected. Also, the tech was at our home for about an hour. While $150 for the service is affordable, it strikes me as a bit excessive for an hour of work, with no materials or other extranious costs associated with the visit. Still, I have no complaints about the job performed and would hire the company again for jobs both large and small.

When we purchased our home two years ago we needed to replace our 100-year-old boiler. We got a few bids, including one from Gary Wilson. We ended up going with another company (which we'll call Company B) mainly because a couple of contractors working in our house recommended them at the time. We quickly became very unhappy with Company B, based on a series of leaks and their general attitude of not taking responsibility for problems. As the leaks and problems continued to recur, we realized that we'd made a big mistake by going with them, and that we needed someone else to take care of our system. I explained the situation to Gary and acknowledged that we were regretful that we didn't go with him to begin with. Gary responded thoughtfully and courteously.We asked if he'd be willing to look over the system and tell us if anything else appeared to be wrong. He came out and looked it all over. He found several problems with how the system was functioning. He is very responsive and a straightforward communicator and offered detailed responses to my questions and actually walked me through the system and showed me what was wrong. I immediately felt comfortable with his level of knowledge; and when there was something he didn't know, he quickly called the company and found out what he needed to know. We are very happy with the work Gary did for us, and we feel very relieved, knowing that now we have someone reliable and professional to call on.