Audio Video Consulting

He was on time but had a really difficult time understanding what I wanted. This is my fourth house and home theater. I know what I want and have everything I need, except the ability to single-handedly mount a 150 pound tv to the wall. What I wanted what a corner set-up with the monitor/television mounted on the wall using an articulating arm so the tv could swivel and be above the components. Instead, he insisted that the tv be placed above the fireplace. I didn't want the tv above the fireplace. There's no faster way to ruin a $4,000 tv than to mount it above a working fireplace. Even if for some reason I wanted to do that, the tv was too big for the space. So then he began insisting that the audio wouldn't work for a corner set-up. I'd done corner set-ups and the audio can be pretty awesome with a good set of speakers and some basic geometry. He didn't seem familiar with my brand of speakers. He said they would *try* to set-up the audio field. (FYI: Setting up the audio requires the use of sound pressure level meter and using the set-up menu available in the receiver after the speakers are placed around the room and connected.) Next he decided that I need an all-in-one remote. I told I didn't want one - I've had them and I don't like them. The next day he e-mailed an estimate of $1,334.09 that included: mounting the tv & installing the "7.1 surround system": 0 remote control $249 remote control base station: $149 bridge power kit: $73.50 cable & supplies: $50 labor (2 person, qty = 6) $780 for a total of $1,301.50 plus tax: $32.59 grand total $1,334.09 In other words, he added $400 for a remote control I had already told him I didn't want, another $73.50 for an unnecessary power kit, $50 for cables I already own, and $780 for one hour's work to mount the tv, and the 2 hours it took me to hook everything up. It only takes one person to do the work, but it does take 2 people to actually hang the tv on the mount. Previously I had spent about $300 to one person to install a tv mount and helped him hang the tv on the mount.

Greg was excellent. From the initial consultation to the post-install follow up he was consistently attentive, professional and trustworthy.