Payless Floors

Every one from sales, to store manager to staff who came to my home to measure the spaces to the installers were thoroughly professional and very pleasant. They were available easily by phone and in person, totally responsive to my questions. The floors are quite stunning. I also need to replace carpet in the upstairs of my house as I am doing renovations. I am going back to Payless to chose my carpet and have it installed. They really know their products, and are very satisfying to work with.

I had throughout my house Amish, hand scraped hardwood floors and I had actually purchased them through Payless Floors. So I got to know the guys down there. The installer who did it started out as a tile guy with his dad, and then he ended up going into wood. So he is phenomenal. He is very meticulous and he's the best floor layer tile guy ever. So I went back and Mike who works at Payless Floors told me that Shawn would actually do my shower. They were wonderful to work with and they were conscientious. John who laid the floors was just phenomenal. He's meticulous and I can't say enough good things about them. I would tell the others that they really need to have the Amish hand scraped floors, but they probably wouldn't want to spend the money. They really worked with me on the price. I would absolutely use them again in the future to do my bathroom. They are really good.

I am very pleased with my experience with Payless. I was under an extreme time limit, due to problems with the closing on my house. Added to that, it was the week of Christmas, and I needed someone who could do the job quickly, before my scheduled move-in day. I went to the North Attleboro store and told them of my predicament, and asked them if they would be able to get the carpet and install it before I moved in. Tom recommeded that I look at only certain carpet, as they got deliveries from that company twice a week. I found a great carpet that was the color I wanted and the price I wanted from that company. Mike came out to measure right away, and the order was placed. The installation went off without a hitch, and the carpet looks great. I am very happy with it. Mike called the day after the installation to make sure that I was happy. The price I paid included the removal of of the old carpet and pad, and the new carpet/pad and installation. I would definitely recommend them.

. No complaints about how nice people were in both stores- very. But I went to N Attleboro(25 min drive one way) because they have remnants and I confirmed ahead that they would cut it. I brought in a drawing with all the dimensions. They cut it off a large roll, so it wasn't truly a remnant. Got it home, took it in and while it was still rolled up in the cellophane, we realized that it was completely not cut as specified to correct dimensions. I called the N Attleboro store to tell them of my great displeasure and tried return the rug to the Walpole store which is literally right down my street. I was told there when I explained the issue that since it was not purchased in that store, I couldn't return it there. I was flabbergasted- they are a chain. She said the credit card machines were different....so not only did they not get a simple cutting correct, now I was being told that I was going to have to waste more time and gas and take it for another hour round trip back to the N Attleboro store. This is simply unacceptable as a customer and I will NEVER do business with Payless ever again. If they mess up a simple rug dimension that is a very poor recommendation of their capability to provide good customer service.