NaturaLawn of America

NaturaLawn came recommended by the landscaper that installed our lawn. Unfortunately, they failed to deliver on their promises and failed to communicate effectively. Their product boasts a soil sample analysis is done. However when asking them when this would be done, they told me over the phone that they no longer offer this - even though their website advertises it. Next, they told me they couldn't treat any of the emerging weeds because the lawn was too new. Later technicians would tell me they couldn't treat because it was too hot out and we were in a drought. Despite this, their fertilizer did a GREAT job of helping the weeds overrun the yard. When asking them about this, they said they'd send a technician out to treat for weeds. When that tech arrived, he said he was unable to treat for weeds. Somewhere along the way, one of their technicians said they DID treat for weeds, and the office staff couldn't give consistent answers anymore - one telling me they couldn't treat for weeds because the yard was too new... And another telling me that they ABSOLUTELY should have treated the areas that were established...But for some reason didn't. NaturaLawn has a great inability to communicate clearly with customers. About the only thing they did promptly was refund the unused portion of my prepaid balance. Now, after switching to another company, the yard has been treated for weeds and unfortunately over 60% of the yard appears to be weeds as thats what is dying off. So thanks, NaturaLawn, for taking my brand new yard and destroying it.

Avoid their pitch for aeration and overseeding in the fall! Their seed spreaders spray the seed on the lawn but also in your landscaping beds that you will never get out!!! I've been battling their poor application of seed for 14 years until the thick grass choked out my beds and I had to replant the entire bed. See the pics of how it looked before seed, how much the grass took over and after being replanted this spring. After being a customer for 15 years and asking for some compensation for the expense and hours worked to replant the entire bed as a result of their poor application practices, their response was repeatedly "there's nothing I can do". They really DON'T value their customers despite their claims.

Was unsatisfactory

We utilized them for the first time in 2015, and were very happy with the service and the results. We were able to enjoy our back yard all day and most of the evening without getting bit by mosquitos. We decided to use them again in 2016 and paid up front for the whole season $600. When the serviceman came to apply the first application for the season, I just happened to be home. I was upstairs and unable to get to the door when the guy rang the bell, but I looked out the window and saw that it was the Naturelawn of America truck (which is the mother company for Mosquito Ranger), I finished up a minute or two later and went downstairs to meet with the guy and go over the areas I really wanted him to pay attention to. However when I went down the truck was gone and there was the receipt on the front door which stated that they had been to my address and that they had applied the first application of mosquito and tick barrior to the entire property. Needless to say I called the company right away and informed them of the incident. The person on the phone, made all types of excuses and assurances that their employee would never do such a thing and that I must have missed the application. I told him the guy never applied anything, I never heard the blower from the fogger and I did not smell anything, as there is normally a garlic smell in the area after a spraying. I demanded that they send the guy back to my address. When he arrived back, I was very forthcoming with what I thought about his actions. At first he attempted to claim that he applied the barrior, but then just said, "Ok, I'll just re-apply it. The "re-application took him 20 minutes, was extremely loud, and smelled strongly of garlic, for about an hour after he finished. This is in total opposition to the first time he arrived where his truck was in the drive for about 5 min, there was no sound of the fogger being utilized and there was no after smell of garlic. Because I payed for the year, I used them, but could never trust the company again. The effectiveness was also not as good as it was that first year, and the company claimed that they made a change to the solution because people were complaining about the smell. Very unhappy with the service

They are fantastic, I would give them an A plus. They are great! They come out and when they are coming out, they call the night before and tell us they are coming. When they come out, they are very personable and answer any questions. They are polite. They are great to deal with and they do a great job. I recommend them really highly. They come every couple of weeks to do one service or another. We have a contract, we pay upfront. We prepay for the whole year and then they just call us and tell us they are coming for whatever they have in mind to do that time. They do crab control, fertilizing, weed control and that kind of stuff. We have somebody separate to mow the lawn. We paid $535, that was our prepaid amount for all services including lawn care and treatment. What I like about them is that it is natural. They don't use harsh chemicals and stuff like that. They do for us something called mosquito ranger. They come out every two weeks in the mosquito season and they spray something and it is always natural. Sometimes it is garlic. The smell doesn't last for too long. We can close the windows and doors and it is not toxic. I am a bank with mosquitoes but I haven't had any mosquito bites in the past two years. They do the entire periphery of our property. They do all around the house, the patio, we have a little deck out here and then they just go all round the house. It has made a tremendous difference. We are able to sit out in the evening with friends and they say, 'What is this, a mosquito free zone? Basically it is. That is separate, you can pay separately for that. It is just an option you can have. It is mosquito and tick control. We have been using them for about two years now. They do the mosquito treatment every two weeks.

When they come out, they always leave some paper work. All their work is excellent. I recommend them to people all the time.

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They are very nice and considerate. They always call before they come.They also leave a very detailed note of everything that they did. They are able to target the weed areas in the lawn.

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After receiving many advertisements in the mail, I contracted NaturaLawn of America for the 2012 season and asked them to improve my lawn. Their serviceman (who I spoke to once) was very nice and came on a regular basis. i should note that my lawn is very small, measuring approximately 400 sq. ft, with a lot of brown spots and areas with no grass. It is now October and I have had my last treatment. To date there has been no significant improvement in my lawn other than the weeds were kept at a minimum. The price was approximately $44. per treatment. Any additional treatments are at least $44.00 (for example, grub treatment along with the regular feeding/pest control costs $88). NaturaLawn advertises a fall treatment of aeration and reseeding which I ordered without asking the price (totally my fault). Had I known they were going to charge me $450 (with a $100 discount because I was a regular customer), I would not have ordered this particular service. It ended up costing me $350 for about 15 minutes of work by the serviceman. The General Manager refused to give me any further discount because the aerator is expensive and although I only saw one worker, he said he sent a team. When I was browsing Angie's list today I saw that similar lawn services are charging $200 for the same service I paid $350 for. Needless to say,because of the high price and lack of significant improvemet, I will use someone else from Angie's list in the future.

Good sales pitch but doesn't deliver. Even though they were by far the most expensive I still gave them a shot so my lawn would look great this year. I was told I would get the first service free if I signed up for a year, that they would move stuff in my lawn when they came to do treatment, and would regularly monitor my lawn to ensure it looked great. They have done none of that. My lawn looks worse than last year when the previous owner did nothing. I paid a lot to have the worst looking lawn in the neighborhood. When I called to complain I did get my free service after talking to two different people but my lawn still looks pretty bad.

Everything they use is all natural. They'll come when you're not here, but they give a whole detailed printout of everything they did, including comments and ideas they have. It is so helpful. I think they're just great. If you email them, they get back to you right away. They just go with what you want to do.

It started off great - and I will say upfront that the summer drought of 2011 was certainly a contributor to the issues with our lawn. BUT in 2010 we had experienced what was diagnosed by Naturalawn as grub damage. By the time we contacted them in 2011, it was too late to plant grass seed and the estimate to fix the damage for 2011 outdoor season was more than we could afford. But we signed up with them for lawn treatment to prevent further damage from occurring. Meanwhile, as we're progressing through the season my lawn is just not looking much better. Brown patches are getting bigger and bigger. I asked the technician about this one day and he basically said you aren't watering so your lawn looks bad. Ok, well, shouldn't you be instructing us in how often to water and how much? Am I not paying you for your expertise? I did water after that discussion and I just never felt that my lawn got $1000 worth better. Beyond that, when I did ask the tech questions about WHY my lawn continued to look so bad he said, "Well it could be insects." I said, "Can you treat for that?" He said, "It's not in your contract." ....but it was. I didn't expect miracles given the tough conditions of 2011, but I didn't expect the overall lack of communication. I felt like I'd purchased something and then wasn't told how to maintain it. In Naturalawn's defense, the manager who wanted to work with me to remedy the situation late in the season was responsive and polite, but since my tech was my tech, I chose to walk away from this company. We did not choose to spend the additional $500 with Naturalawn to slice seed the lawn in the fall. So now as we head into 2012, our lawn still looks bad and we're about $750 lighter on cash. We're going back to Noon Lawn Care because they seemed to care a lot more after they made the sale. Overall, with Naturalawn it REALLY depends on who you're working with.

They are excellent. Every since we started using them our grass has been healthier. Our lawn is the greenest on the block. It takes awhile for the treatments to work, but the results have been great. They provide great feedback. There are very thorough and detailed.

They do a good job. There have never been any problems. We were having trouble getting the grass to grow and it looks better as a result of what they have done. They don t use a lot of chemicals either which makes everything environmentally friendly. They are great. We pay them a yearly fee for the service.

FOR THE PAST FIVE YEARS, I HAVE BEEN USING THIS COMPANY. I HAVE A WELL AND PREFER TO USE NATURAL PRODUCTS. I HAVE USED THEM TO SEED OUR LAWN BUT HAVE NOT SEEN ANY RESULTS. THEY ARE STANDING BEHIND THEIR WORK AND WILL RESEED IN THE FALL IF NECESSARY.

I LIKE USING THIS COMPANY'S PRODUCTS BECAUSE THEY DO NOT HAVE HARSH CHEMICALS. THAT IS IMPORTANT TO ME BECAUSE I HAVE A WELL IN MY YARD THAT I USE. THEY ARE RELIABLE AND ARE CONCERNED ABOUT CUSTOMER SATISFACTION.

THEY WERE VERY GOOD AT WHAT THEY DID BUT THEY WERE OVERPRICED. THEY WERE VERY PROMPT WHEN CALLED AND GOT THE JOB DONE RIGHT AWAY. I WAS VERY HAPPY WITH THE TREATMENT AND THE CARE THAT I RECEIVED FROM THEM.

THIS COMPANY DOES A GREAT JOB WITH MY LAWN. THEY ARE PROMPT, KNOWLEDGEABLE, PROFESSIONAL AND FRIENDLY. THEY ALWAYS ARRIVE RIGHT ON TIME AND THEY MAKE SURE TO DO A GOOD JOB EACH TIME.

I AM EXTREMELY SATISFIED WITH EVERYTHING. THE PRICE WAS RIGHT, AND THE LAWN AND HEDGES ALWAYS LOOKED WONDERFUL WHEN HE WAS FINISHED WITH THEM. I WOULD HIGHLY SUGGEST THAT OTHERS USE THIS COMPANY.

THEY WERE VERY FAST IN ANSWERING AND ALMOST TOO EAGER TOO START. WE ARE WAITING TO SEE THE RESULTS.

MY OVERALL EXPERIENCE WAS OK, BUT I HAD SPECIALLY REQUESTED FOR ALL VISITS TO BE PRECEDED WITH A PHONE CALL THE DAY BEFORE BECAUSE EVEN THOUGH IT'S MAINLY ALL NATURAL I WANTED TO MAKE SURE THE KIDS DIDN'T PLAY ON THE LAWN FOR A WHILE UNTIL IT RAINED. ONE HOT DAY THEY JUST SHOWED UP (THEY FERTILIZED WITH A RIDING MACHINE), AND I WAS ENTERTAINING WITH A CROWD AT THE POOL IN OUR BACKYARD. IT WAS DISRUPTIVE.

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