Above Ground Pool Builder

I hired this guy to install a 15x30 oval pool where I had previously had one. He says about 2nd week of June, 2022. A month later and 97 excuses later he shows up, July 19th, 2022. He begins putting up my pool and lunch rolled around, they left for lunch and never returned. Emails me later that night with some lame excuse and says will be back in am. They came back, minus a few guys and put my pool up. Upon inspection, I realize both long walls are crooked. He said they'll straighten out when pool settles...lmao...REALLY?!?! then after filling with water I noticed you could see all the cross straps and pressure plates and there was no cove. Then while putting on a hose to filter, I noticed that the bottom of the pool wasn't even in the track, I checked the whole pool, 8 spots out of track. I have been emailing him since last July, he has told me several times he will be out to fix. Its now May 2023, his emails are now rejecting back to me as failed. I'm taking this guy to court. If your smart, you'll stay far away from this guy, he's a used car salesman for sure. Save your money and aggrivation.

I would definitely recommend calling Above Ground Pool Builders if you love being ignored, calls not being returned in a timely fashion (or not at all), or you just like leaving voicemails. My wife and I bought a house in the beginning of the Summer and came into owning our first pool, we were unable to inspect it during home inspection since it was still closed from the Winter. It turned out that one of the uprights was leaning outwards a little bit, and we'd rather be safe than sorry so we decided to call around and see if we could get it looked at. Above Ground was one of the first places we called, and one of the only places to call back. I get it, Summer is a busy time for pool people, we didn't need it done right away, but it's just something we want to check off our list. So Above Ground calls me back after about a day or two after my initial voicemail and asks me to send photos of the upright issue via email, which I do right away. Lisa responded via email and said that Dave looked at the photos, and it's a repair that they can handle, but I will need to drain the pool first. So I give her a call to ask some questions about draining the pool, etc. and then I go ahead and drain the pool over the next week or so, with the understanding that I only have a garden hose to do the draining so it's going to take a bit of time. It takes about a week give or take, and I email Lisa back at that point and tell her it's all set and I'd like them to take a look at it. This is the point where it gets REALLY good. I never hear from Lisa again. I left multiple voicemails after the initial email to her. All the while we have an empty pool. So for over a month while still trying to get Above Ground to come out and take a look like they said they would. I did get in touch with someone who deals with pools, but doesn't service our area, but was very helpful. He told me at this point the liner was toast, and that Above Ground should have never had me drain the pool unless they were coming out right away, because now we would definitely need a new liner. NEW LINERS ARE EXPENSIVE. Above Ground Pool Builders has the worst customer service of any company I've dealt with other than my cable company. If you can't provide the service, DON'T TELL SOMEONE TO DRAIN THEIR POOL COMPLETELY RUINING THE LINER IF YOU AREN'T GOING TO RESPOND TO ANY MORE PHONE CALLS OR EMAILS. We ended up finding someone else who services our area, came out right away, and will be getting all of our business in the future. It ended up being a pretty substantial repair we needed, so they ended up making out as well as we did for now having a functioning pool. They also had to replace our liner, which they were shocked that they had to do as well. Our liner was in great shape prior to the pool draining. For their sake I hope they had a family emergency, and they just couldn't physically respond at all, even to let us know that we would have screwed ourselves and ruined our liner because they couldn't come out anymore. Because otherwise this is inexcusable for a service oriented company. I would never recommend that anyone ever contacts this company if they value their time or money. Ever. Not even for supplies, nothing.