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Shawn's Plumbing & Heating

Plumbing, Water Heaters, Heating and Air Conditioning,

About us

Providing all Plumbing and Heating service repair and replacement. No Job too small or too big. We offer discounts and optional payment methods for Seniors and Veterans. We specialize in High Efficiency home heating and cooling systems. Owner operated for 16 years. Free estimates for most jobs. All calls answered.

Business highlights

16 years of trusted experience
Family Owned & Operated
Emergency Services Offered

Services we offer

All Plumbing and Heating service and repair and replacement, Water Heaters, High Efficiency Boilers and water heaters, Heat Pump water heaters, Mini Splits, AC service, New construction, remodel, well pump repair and replacement, water filters and water softeners, small repairs, toilet repair, etc... Serving North Andover and Surrounding

Amenities

Free Estimates
Yes
Warranties
Yes
Senior Discount

3%

Emergency Services
Yes


Accepted payment methods

Check
Venmo
Zelle

Photos of past projects

Reviews

4.9109 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
94%
4
4%
3
1%
2
1%
1
1%


Rating CategoryRating out of 5
quality
5.0
value
4.9
professionalism
4.9
responsiveness
4.9
punctuality
5.0
Showing 1-25 of 109 reviews

Diane H.
03/2022
5.0
plumbing
  + -1 more
Shawn repaired a broken drain pipe for my washing machine. He’s such a nice guy, he helped me out right away. He is so skilled, brilliant, professional, trustworthy, dependable, and neat. His rates are extremely reasonable. I highly recommend him and I will be calling him again for future plumbing projects.
Description of Work: Repair a broken pipe

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Judy C.
01/2018
5.0
heating & air conditioning/hvac, plumbing
  + 0 more
We had two separate unrelated issues with our boiler in the last month. On both occasions Shawn was able to quickly diagnose the problem and fixed both problems very efficiently. He is a very skilled plumber and we appreciate his responsiveness and the quality of his work. One of the problems occurred on one of the coldest days of the year. He came very quickly to restore our heat.
Description of Work: Boiler repairs

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Response from Shawn's Plumbing & Heating
I appreciate the review, Thank you! Im here if you need me.

Sang L.
01/2018
5.0
heating & air conditioning/hvac, plumbing, water heater repair
  + 1 more
His work was top notch, the device which was installed ended up having some mfg. defective part but was quickly identified by Shawn and replaced. Biggest plus is service and responsiveness, he responded quickly and even at late hours and on holidays (he showed up on New Years day!). Shawn takes extreme pride in his work and service and stands behind his work 100%.
Description of Work: Replaced my 23 year old Boiler and Hot Water Heater with Navien 240E tankless system.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Patrick K.
11/2017
5.0
heating & air conditioning/hvac
  + -1 more
Great. Prompt, good communications especially since I had a MassSave Heat Loan.
Description of Work: Install new boiler, hookup solar hot water tank.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$11,000

Mark M.
09/2017
5.0
plumbing
  + -1 more
Very easy to work with and quick to respond to texts. No long wait to complete job. Am planning on hiring him again for future work.
Description of Work: Shawn replaced a bathroom shower head and outdoor spigot. The spigot was a last minute job that I asked him to look at while he was here. He agreed to do the job and even had a great quality replacement spigot with him.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Dehao Q.
07/2017
5.0
plumbing
  + -1 more
Shawn is very professional, responsive, and trustworthy. I feel he takes the responsibility and pride in serving the neighborhood needs. I think our town is fortunate to have Shawn as our plumber.
Description of Work: A leak in the shutoff valve under the bathroom sink.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Response from Shawn's Plumbing & Heating
I appreciate the kind words and value your business.

Matt L.
03/2017
5.0
plumbing
  + -1 more
Quick, efficient, knowledgable. I wouldn't hesitate contacting again for any plumbing issues.
Description of Work: Replaced a leaky valve.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Dave K.
01/2017
5.0
plumbing, water heater repair
  + 0 more
Shawn installed the unit in one day and on the day he had promised. It was a very neat installation and the Town plumbing inspector was impressed. I was concerned about the appearance of the exterior venting, but it looks great. Everything considered, we are happy with the tankless unit as Shawn installed it.
Description of Work: After Shawn's earlier work (Reviewed 11'19/16), I had him replace our 50 gal water heated with a tankless, on-demand unit. He recommended a unit made by Rinnai which is a highly recommended supplier and his price was in line with what I had expected.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Dave K.
11/2016
5.0
plumbing, water heater repair
  + 0 more
Shawn identified the problem right away and made the necessary repair. He also identified another problem with our water feed and explained options to replace our present water heater. We will be calling him after Thanksgiving to arrange these services.
Description of Work: We have a 50 gal power-vent water heater that (wife says) had a small leak for more than a month. Our condo is just over five years old and we've had several problems with the way the builder's plumber did the original work and many delays getting other plumbers to come for smaller jobs. I called Shawn based on his favorable reviews and he returned my call early the next morning. We arranged a date/time for him to look at the water heater and he arrived right on time.

Rating CategoryRating out of 5
quality
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Response from Shawn's Plumbing & Heating
I'm looking forward to working with you. Thank you

Elizabeth C.
10/2016
5.0
heating & air conditioning/hvac
  + -1 more
Fabulously. Shawn gave us an extremely fair estimate and we are thrilled with the work that he did. He even called and offered to help me fill out the paperwork for the rebate from MassSAVE. He was prompt, neat, and courteous. We could not be happier and would highly recommend him.
Description of Work: Replaced a furnace and hot water heater with a combination system

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Chris D.
09/2016
5.0
plumbing
  + -1 more
He was very prompt and finished the work quickly,
Description of Work: Replace waste pipe and valves in bathroom sink Replace outdoor faucet Replace part on hot water heater

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

DANIEL C.
09/2016
5.0
plumbing
  + -1 more
Shawn is a nice guy with lots of integrity. He had a beef with how Angie's list listed him as being able to install a garbage disposal for a certain amount of money. I understood the beef, in that these jobs are so variable that you can never know that it will cost X amount of dollars. Anyway, he came and did the job well.
Description of Work: Installation of garbage disposal.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
4.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$450

Matthew R.
08/2016
5.0
plumbing, water heater repair
  + 0 more
I understand why Shawn has so many good reviews. As others have already noted, I found him to be honest, professional, and very quick to respond. I would absolutely hire him again.
Description of Work: We needed our hot water heater replaced.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$1,275

Elizabeth R.
06/2016
5.0
plumbing
  + -1 more
Shawn responded quickly to phone message and came to the house soon. He diagnosed the problem, but did not charge us! We had thought our garbage disposal was broken but the drain was clogged and we needed a drain cleaner. Very nice and honest- I've never had a plumber not charge for any visit. He was here at least 20 minutes and had brought equipment into house, etc. I'd definitely use him again.
Description of Work: Shawn diagnosed the problem with our kitchen sink, but did not charge us! We had thought our garbage disposal was broken but the drain was clogged and we needed a drain cleaner. Very nice and honest- I've never had a plumber not charge for any visit. He was here at least 20 minutes and had brought equipment into house, etc. I'd definitely use him again.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Lauren S.
04/2016
5.0
plumbing
  + -1 more
Shawn was at my house within 20 minutes of my phone call diagnosing the problem and offering suggestions. He performed the work quickly and effectively - his pricing was also extremely fair for the quality job he performed. Shawn is a tremendously decent, honest, and hard working professional, and I highly recommend his services.
Description of Work: Capped a drain. Rerouted pipes to sewer.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$500

Beth C.
04/2016
5.0
heating & air conditioning/hvac
  + -1 more
Shawn is very knowledgeable and promptly returned our call and gave great advice.
Description of Work: Exellent advice, I was able to contact Shawn and he was awesome at answering my questions about my current heating system. Called back the same day. Very knowledgeable and friendly.

Rating CategoryRating out of 5
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Ron B.
03/2016
1.0
plumbing
  + -1 more
Never returned initial call.
Description of Work: Never returned initial call. No follow up at all.

Rating CategoryRating out of 5
professionalism
1.0
responsiveness
1.0
punctuality
1.0


Response from Shawn's Plumbing & Heating
I am sorry, but I think you have called a different company and put a review accidentally on my profile. I called Comcast to check phone records of a [member name removed] calling me, and their was no record. I was able to obtain your phone number from researching online. If you still have not received a call from a business to help you with your needs, please let me know if I can help you?

April P.
03/2016
5.0
heating & air conditioning/hvac, plumbing, water heater repair
  + 1 more
I woke up without heat. Left a message with Shawn, who got back to me right away. He was able to make it out that morning to fix the boiler (even called when he was on his way, which is appreciated). After fixing the boiler, he went above and beyond to help me adjust the burners on our gas range. All in all, he's a nice guy that knows his stuff. He's also very punctual, considerate of keeping the house neat, and charges a fair price. We're very fortunate to have him in the area.
Description of Work: Replaced the thermocouple and corrected the water pressure on our boiler.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$100

Kevin H.
12/2015
5.0
plumbing, water heater repair
  + 0 more
Shawn's was very good at communicating when he would do the work. He showed up on time the day he stated. Got to work immediately, replaced the faucets, set the sinks, and installed the new hot water heater. tested and removed the old parts. Everything worked as expected and the job was done the day scheduled and on time.
Description of Work: Replaced an old hot water heater with new Rinnai tankless unit. Brought venting up to code, replaced 2 dripping old faucets with new ones.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$3,500

Ashley O.
11/2015
5.0
heating & air conditioning/hvac, plumbing, water heater repair
  + 1 more
Shawn is very straightforward and honest. He gave us good advice about the updates we were looking to make and helped us select products that met our needs and qualified to get the energy efficiency rebate. He was punctual, professional, and finished on time and budget. As it got colder in the fall and we needed to use the heat, he came back and helped us tinker with the controls to get the settings the way we wanted them. It is refreshing to have someone so responsive and who stands by their work.
Description of Work: Replaced hot water heater and furnace

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Suzanne N.
10/2015
5.0
heating & air conditioning/hvac, plumbing, water heater repair
  + 1 more
A true pleasure to deal with. Kept us informed, arrived on time, did high quality work and came in slightly under the initial estimate.
Description of Work: Repaired our 32 year old boiler and our water heater

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$240

Anthony T.
09/2015
5.0
plumbing
  + -1 more
It went great. I contacted Shawn, who was honest about his availability to perform the work. I texted him a picture of where the leak was, and he knew exactly what he needed. The tub clean-out was in a very tough to reach spot in the ceiling. With my permission, he carefully removed part of the wooden soffit without damaging anything. It's important to note that other plumbers told me the whole soffit would have to come down and be rebuilt. He explained the whole process to after he was finished. The price was very fair. He was able to come out a week sooner than he originally thought and at a convenient time for me. I highly recommend Shawn's Plumbing.
Description of Work: My tub drain was leaking and they replaced the shower drain and clean-out connection to the tub.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$250

Bernadette H.
06/2015
5.0
plumbing
  + -1 more
Very fast service. Pleasant gentleman who explained what he was going to do and the product specs in detail before he began. Work was done inside and outside the house within an hour. I would definitely use him again.
Description of Work: Replaced very old, leaky outdoor water valve and pipe with a more efficient one that automatically shuts off.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$178

Arvid N.
06/2015
5.0
plumbing, wells
  + 0 more
Shawn is very knowledgeable, courteous and honest. He made great suggestions during his estimate, advising us against an expensive installation of water pressure-activated sump pump ? apparently, water pressure powered pumps are prone to failure ? and offering us a reasonable price for the work he did perform, which was executed in a timely and professional manner. I'd recommend Shawn's services without hesitation.
Description of Work: Install frost-proof spigots around house exterior and remove unwanted water pipes

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$300

Jennifer C.
05/2015
5.0
plumbing, water heater repair
  + 0 more
Shawn was great. He cares about the work he does and it shows-he obviously loves what he does. He's very willing to take the time to fix a problem even if it involves extra time and work. He made himself available when we needed his services. The new unit is working perfectly. Lastly, he does all this with a great attitude. I highly recommend his work.
Description of Work: Installed new High Efficiency On-Demand hot water heater. Mounted unit on the wall and set up exhaust and intake vent. Installed new copper piping to correct the existing piping from the old water heater (sizing increase and new 3/4 hot line). Installed new gas piping using steel pipe to the unit. Replaced/installed a new shower valve with standard trim. Also assisted with fixing a problem with the furnace.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$4,075

Contact information

511 SUTTON ST, UNIT 2304, North Andover MA 01845, MA 01845

http://www.shawnsplumbingandheating.com

Service hours

Sunday:
8:00 AM - 2:00 PM
Monday:
7:00 AM - 5:00 PM
Tuesday:
7:00 AM - 5:00 PM
Wednesday:
7:00 AM - 5:00 PM
Thursday:
7:00 AM - 5:00 PM
Friday:
7:00 AM - 5:00 PM
Saturday:
8:00 AM - 2:00 PM

Licensing

Insured

Licensed*

Trade License Number
M-31573-J
Trade License Locale
Massachusetts
Trade License Authority
Plumbers and Gas Fitters
Trade License Expiration
05/01/2026

Eco-friendly Accreditations

LEED Accredited Professional
No
Energy Star Partner
Yes
EPA Lead-Safe Certified
No
Use Green Products or Work Practices
Yes
State Contractor License Requirements

All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

*Contact business to see additional licenses.


Service Categories

Plumbing,
Water Heaters,
Heating and Air Conditioning,
Wells and Pumps,
Drain Cleaning

FAQ

Shawn's Plumbing & Heating is currently rated 4.9 overall out of 5.

Sunday: 8:00 AM - 2:00 PM

Monday: 7:00 AM - 5:00 PM

Tuesday: 7:00 AM - 5:00 PM

Wednesday: 7:00 AM - 5:00 PM

Thursday: 7:00 AM - 5:00 PM

Friday: 7:00 AM - 5:00 PM

Saturday: 8:00 AM - 2:00 PM

Shawn's Plumbing & Heating accepts the following forms of payment: Check,Venmo,Zelle
Yes, Shawn's Plumbing & Heating offers free project estimates.
Yes, Shawn's Plumbing & Heating offers eco-friendly accreditations.
No, Shawn's Plumbing & Heating does not offer a senior discount.
Yes, Shawn's Plumbing & Heating offers emergency services.
Yes, Shawn's Plumbing & Heating offers warranties.
Shawn's Plumbing & Heating offers the following services: All Plumbing and Heating service and repair and replacement, Water Heaters, High Efficiency Boilers and water heaters, Heat Pump water heaters, Mini Splits, AC service, New construction, remodel, well pump repair and replacement, water filters and water softeners, small repairs, toilet repair, etc... Serving North Andover and Surrounding

Contact information

511 SUTTON ST, UNIT 2304, North Andover MA 01845, MA 01845

http://www.shawnsplumbingandheating.com

Service hours

Sunday:
8:00 AM - 2:00 PM
Monday:
7:00 AM - 5:00 PM
Tuesday:
7:00 AM - 5:00 PM
Wednesday:
7:00 AM - 5:00 PM
Thursday:
7:00 AM - 5:00 PM
Friday:
7:00 AM - 5:00 PM
Saturday:
8:00 AM - 2:00 PM