ACE Solar

Ace was a great company when I was looking to buy a solar system (PV and Battery). They were very informative and worked with my local community to get information to the customers so they could purchase a system. I purchased a PV system with Batteries from Ace. The PV system was installed quickly and efficiently, but the batteries took another year as they were back-ordered. Within a couple of months, the batteries failed, right before the summer season (a major reason for batteries). It took months to get a response, and people out to look at the system. It took all summer to get the batteries working again. The post-sales service support is non-existent. The installers and people that come out to work with the customer are excellent, but Ace's back-office team is terrible. If you need help, don't expect it. If you need information about batteries, expect to have to follow up for months. The standard answer is 'we asked someone else, and are waiting for a response", for Months. You monitor your system (with limited tools) and you can expect no responses from Ace. So if everything works, they are a great company. I recommended them to my neighbors (of which at least 1 has purchased a system) and they have the same feedback. Great when selling, and installing. Poor to non-existent once the system is commissioned. Note: When talking to Ace Solar they will say "your system has worked the whole time", they only look at the PV system, and don't seem to know about the batteries they sell. i.e. Their response is the PV system works, but the rest of the system ??????

Josh and the ACE Solar team did a tremendous job helping us navigate the processes for our solar installation. The communication was always responsive. All of our emails were answered in less than a day. The site visit and installation on time and conducted professionally. When we decided to add more panels to increase production, Josh's team worked quickly to redesign the layout and help us with the change order form. They also deal directly with the utility and SREC companies to get us set up. All documents were signed electronically. In the end, Josh gave us a folder with all the tax forms, receipts, design documents, and warranty information. We are extremely happy with our decision to go solar. ACE Solar made it as painless as I could hope for.

ACE was great. They were professional from start to finish. Their communication was always prompt. Josh made sure we had detailed information, not just about our system, but how MassCEC has requirements for exposure and production before they qualify a system for a Mass Solar Loan. That gave us great peace of mind, and at no point did we feel like anything was a cheep sales pitch, or like we were being strong armed into any part of the sale. I let them know that other companies said that our shed dormer was unbuildable for panels, and they double check and came to the same conclusion. The difference was, they worked the design to maintain production and cost at our quoted levels. We were even able to add a couple of panels with the new design so we could cover our usage more completely. ACE worked with us through a delay getting some trees removed, and made sure the project moved quickly once it was time for installation. The installation was quick, clean, and professional. There were some minor miscommunications we felt with during installation, but those issues were solved quickly, and the system was ready to use within 10 days of install! We are very happy with our system, with our production, and with our choice to use ACE.