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Shawn's Plumbing & Heating

Plumbing, Water Heaters, Heating and Air Conditioning,

About us

Providing all Plumbing and Heating service repair and replacement. No Job too small or too big. We offer discounts and optional payment methods for Seniors and Veterans. We specialize in High Efficiency home heating and cooling systems. Owner operated for 16 years. Free estimates for most jobs. All calls answered.

Business highlights

16 years of trusted experience
Family Owned & Operated
Emergency Services Offered

Services we offer

All Plumbing and Heating service and repair and replacement, Water Heaters, High Efficiency Boilers and water heaters, Heat Pump water heaters, Mini Splits, AC service, New construction, remodel, well pump repair and replacement, water filters and water softeners, small repairs, toilet repair, etc... Serving North Andover and Surrounding

Amenities

Free Estimates
Yes
Warranties
Yes
Senior Discount

3%

Emergency Services
Yes


Accepted payment methods

Check
Venmo
Zelle

Photos of past projects

Reviews

4.9109 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
94%
4
4%
3
1%
2
1%
1
1%


Rating CategoryRating out of 5
quality
5.0
value
4.9
professionalism
4.9
responsiveness
4.9
punctuality
5.0
Showing 51-109 of 109 reviews

Monique C.
08/2014
5.0
plumbing
  + -1 more
If you are looking for a trustworthy, knowledgeable, reliable, and hardworking plumber who charges fair prices, Shaun is the plumber for you! He came by to give us a free quote on his way home from another job 45 minutes after we called him. He explained the work the needed to be done in a way that we understood and answered all of our questions. He returned our calls promptly. Shaun and other plumber came to do the work that needed to be done and stuck to the time and price given in the quote. An hour after he left, he called to make sure everything was working well and to see if we were happy with the work. We will never look for another plumber. Shaun really cares about the work he does and is passionate about providing high-quality service.
Description of Work: Shaun fixed an issue we were having with the faucet in our kitchen. He also rerouted a water line to our neighbor's water meter.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$220

Terry C.
07/2014
5.0
plumbing
  + -1 more
Shawn was great. He responded right away to my phone call and despite the 4th of July weekend and a planned morning off, squeezed us into his schedule. He showed up on time, took time to assess the property and plumbing needs, and discussed all of the options before performing the work. Great communication, great skills, and the final costs came in below his quoted price over phone. We highly recommend Shawn's Plumbing & Heating.
Description of Work: Installed new water filtration system, replaced busted outside faucet, overall assessment of house plumbing

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$600

Jerry M.
04/2014
5.0
plumbing
  + -1 more
My initial reason for calling Shawn was to replace the garbage disposal. Between the time I called him and the appointment I discovered an outside faucet was leaking so I asked him to fix that as well. While he was here he noticed the hoses to my washing machine were rubber and worn and recommended that I replace those as well with a stronger version. He also noticed that my water heater was sitting directly on the cement floor and explained how that was costing me big time in electricity. He's incredibly professional, knowledgeable, punctual, and fast! I wouldn't hesitate to recommend him to anyone and, in fact, I plan on setting up a second appointment for him to take care of the water heater.
Description of Work: Replace a garbage disposal and fix an outside faucet.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$500

Holly Q.
03/2014
5.0
plumbing
  + -1 more
No issues with the work. Stayed to quote.
Description of Work: Replacement of a sewer pipes. Replaced washer supply lines and recessed supply box

Rating CategoryRating out of 5
quality
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$500

marian t G.
02/2014
5.0
plumbing, water heater repair
  + 0 more
To get the 80gal water heater out of a small closet I thought was not happening. He did an awesome job putting my wall back together. He can get anything done .
Description of Work: Replace a 80gal. water heater to a 40gal.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$900

Deborah C.
01/2014
5.0
plumbing
  + -1 more
Shawn was fantastic. He was professional, courteous and very reasonable priced. I would highly recommend him.
Description of Work: He came the day I called to install a new garbage disposal replacing a 30 year old one that had died.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$170

Nancy O.
01/2014
5.0
plumbing
  + -1 more
Immediately after my initial call to Shawn, he called me back to provide additional information about getting help. This extra effort saved us time and frustration. It's apparent that he wants to get the best results for his customers and others who are in need of services. Shawn will be my first call when I need plumbing services.
Description of Work: Yesterday morning the temperature was 11 degrees and our furnace quit working. My husband, who has been maintaining it, figured out the exhaust motor had burnt out. Shawn was one of the 1st companies I called, based on his Angie's List rating and proximity to our home. Based on the type of furnace we have, Shawn said that he was not the best person to respond to our call, but helped me to determine that Sandri Oil was our best contact. They had purchased the company that sold us our furnace. This information led to a quick solution and we had heat again within hours.

Rating CategoryRating out of 5
quality
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Katie L.
12/2013
5.0
wells
  + -1 more
He is very good at following up, his prices are good and he does have a lot of clients.
Description of Work: We are using Shawn's Plumbing & Heating; he is doing some work on our heating system.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
4.0
responsiveness
4.0
punctuality
5.0

Yes, I recommend this pro
$400

Douglas M.
12/2013
5.0
plumbing
  + -1 more
Our upstairs bathroom shower drain sprung a leak and rained down into our kitchen. We called Shawn on a Monday at 8 a.m. He said he had to postpone a routine call but would be at our house in 45 minutes. He was and he quickly found and repaired the leak. He also fixed the plug pipes which had been the real cause of the problem. We will certainly use Shawn's plumbing in the future.
Description of Work: Fixed leak.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$238

David B.
11/2013
5.0
heating & air conditioning/hvac, plumbing, water heater repair
  + 1 more
I can not say enough positive things about Shawn. Let's just start with prompt, professional and courteous. He has also proven to be dead on with estimates and very communicative about the procedures needed to be done for a job. The first time I spoke to Shawn was when he was on vacation. On vacation! He is so interested in keeping his customers happy this is the sort of respect he affords those he works for. Over all the best plumbing/plumber experience I have ever had in the 20 years of home ownership I have had. If you hire anyone else, good luck. .. .. .. You should have hired Shawn.
Description of Work: Most recently: installed two new toilets. In the past: installed outside line cutoff valve, evaluated boiler condition. Will hire again for installation of new boiler and rads for house. Hopefully he has he time for such a project.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$1,100

sandra S.
11/2013
5.0
plumbing
  + -1 more
Shawn was prompt, professional and explained in detail what he was doing to repair shower and faucet.
Description of Work: Repaired leak in shower which included replacing internal parts, repaired leaks in bathroom faucets-installed new shower head.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$250

Carolyn H.
11/2013
5.0
plumbing
  + -1 more
We needed to update our old inline water filter system with a new one. Shawn did the job quickly and at a reasonable price. He's very observant and seems knowledgeable about many aspects of heating and cooling and is willing to share his expertise. As a homeowner, this is beneficial and appreciated since it will allow me to keep an eye out for possible problems in the future. It?e nice to know I found a reliable contractor I can call again if needed. Thanks Shawn!
Description of Work: We needed to update our old inline water filter system with a new one.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$100

Elissa B.
11/2013
5.0
plumbing
  + -1 more
It went great. Shawn was easy to contact and schedule with. He was very professional, knew his stuff, and gave us a fair price. We expect to hire him in the future and recommend him to others.
Description of Work: Shawn found the source of a leak in our shower and repaired it. While I was showing him something else in our basement, he spotted a serious leak in our boiler and repaired that too.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Rena M.
08/2013
5.0
plumbing
  + -1 more
he was prompt and did a great job . He even cleaned up after himself.
Description of Work: installed a kitchen faucet

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$100

Kirsten T.
08/2013
2.0
water heater repair
  + -1 more
Unfortunately I wish I could say things went as well as reported in previous reviews. I contacted Shawn on a Friday to set up an appointment for an estimate and although he didn't answer right away, he was very quick to call me back. We talked briefly about what I was interested in and we scheduled an appointment for the following Tuesday morning at 9 am. However, 9 am on Tuesday morning came and went and at 10 am after waiting an hour, I finally called Shawn and got his voicemail. I left him a message asking to please return my call, but I never heard anything back. Perhaps I got the date wrong, but even so, a quick return of my phone call could have straightened any miscommunication out. I am left to think that Shawn just doesn't need the money or business. This was completely unprofesional and highly disappointing given the numerous positive reviews.
Description of Work: Scheduled an appointment to provide an estimate to install a replacement water heater.

Rating CategoryRating out of 5
professionalism
1.0
responsiveness
2.0
punctuality
1.0


Response from Shawn's Plumbing & Heating
I am sorry that this appointment was missed. I had a serious medical condition that prevented me from being there. I didnt have anyone that could contact you to let you know. Im sorry. I was out of work for 6weeks due to this problem. Pherhaps we can discuss another alternative to this review such as a free service call or something. I am willing to make this up to you. Thank You

Jennifer R.
08/2013
5.0
plumbing
  + -1 more
Went great. Shaun came in, spent time figuring out the problem, dug into the wall, cut through the pipe, replaced the leaking section and checked it about 200, 300 times. Maybe a slight exaggeration. No more leaking, all set, no more problems for a perfectly reasonable price and fixed completely on the first try.
Description of Work: Diagnosed the source of water damage appearing on an interior wall. Found the source, fixed the leak.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$165

sandra S.
08/2013
4.0
plumbing
  + -1 more
Shawn was prompt, professional easily repaired all thefaucets and shower head
Description of Work: repaired kitchen and bathroom faucets repaired shower

Rating CategoryRating out of 5
quality
4.0
value
4.0
professionalism
4.0
responsiveness
4.0
punctuality
4.0

Yes, I recommend this pro
$100

Marco D.
08/2013
5.0
plumbing
  + -1 more
Shawn came within a day of calling him and quickly found the reason for the leak to be cracking seals in a 17-year old toilet. He suggested replacing the entire toilet and went to get one immediately. While the price he charged for the parts was noticeably higher than what I found online from home improvement stores, the entire job was finished before half a day of work. Shawn was efficient and professional, so I would recommend him if you need your plumbing problem handled quickly.
Description of Work: Diagnosed a leak near toilet. Replaced the toilet (bowl and tank) and removed old toilet. Total includes parts and labor, four hours.

Rating CategoryRating out of 5
quality
5.0
value
3.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$575

Robin K.
07/2013
5.0
plumbing
  + -1 more
Fantastic - Shawn is a true professional, and we'll gladly use his services again when we need plumbing work.
Description of Work: Shawn removed a hot water tap going to the outside of the house, capping it inside.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$120

Jane C.
07/2013
5.0
plumbing
  + -1 more
I had Shawn out a month or two back due to a leaky bathtub faucet (a previous plumber had put it in and it broke within 6 months) and he fixed it quickly and at a fair price ($85). While there he looked at my pipes in the basement and noted that they should be replaced at some point. He was not trying to sell me anything, just letting me know about issues he saw. I asked what it would cost and he gave me a general estimate. I decided to plan to have them done and contacted him to come do the work. Shawn is always easily accessible, returning calls and emails. We scheduled a day for him to come out and he was prompt and professional. He replaced my pipes in less time than he initially thought he might need and again, gave me a fair price given the amount of work completed. The cost was almost exactly the same as his initial estimate (the job took about 4 hours and required significant materials). Shawn cleaned up before he left and everything works great. I would absolutely call him for future work.
Description of Work: Shawn re-did all the plumbing in my basement, exchanging steel pipes for PEX and copper.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$800

Katherine H.
07/2013
5.0
plumbing
  + -1 more
Shawn called right back and we had an appointment within three days. He quoted $275 on the faucets and clearly explained what he'd do in installing the new faucet. When I asked about the blocked drain, he said he'd get to it but couldn't really know the scope of the job. It ended up being an extra $110 for several hours and a trip to the hardware store. Well worth the money! Shawn is very personable and professional and does excellent work. I will definitely call him again.
Description of Work: Shawn repaired one outside faucet and instlled another on the far side of the house. He also cleared a blocked shower drain on the second floor.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$385

Brian F.
07/2013
5.0
plumbing
  + -1 more
Shawn is very responsive, very professional, and a nice guy; he's always done a great job for me.
Description of Work: This time he installed a new dishwasher; previously he'd put in a kitchen sink (with all new plumbing) and faucet, and a bathroom sink and faucet.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$165

Karen H.
07/2013
5.0
plumbing
  + -1 more
I chose to call Shawn's Plumbing based on Angie's list reviews. I was able to reach Shawn on my first attempt instead of having to leave a messaage and wait all day. He was very professional over the telephone and gave a very reasonable estimate so I went ahead and made an appointment with him for the following week. The timing worked out so that I would be able to have the plumbing done within 24 hours of the kitchen counter install. The day of the appt., another emergency came up, but he was very courteous to call me immediately to ask if it was OK to reschedule later in the day (which was actually better for me anyway). He arrived on time and as he worked, he gave me excellent advice on many aspects of home improvement beyond the plumbing. Besides appreciating the excellent quality work, I learned a lot of useful information about my home. He was very friendly, professional and thorough - even tidying up debris under the sink that was there before he came! There were no surprises in cost, which came in at the low end of his estimate. Having inquired elsewhere, I know other bigger plumbing companies would have cost much more in this area. I would definitely recommend him to others and would hire him again for our own work.
Description of Work: Connected plumbing for new sink and faucet in kitchen

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$250

Ylfa P.
06/2013
5.0
plumbing
  + -1 more
The house we bought 2 years ago has a complicated Buderus heating system. We could never get the program to run correctly and then recently we lost hot water. We were brand new clients for Shawn but he shuffled his schedule to come out ASAP so we could start showering at home again! He not only fixed the hot water but also tweaked some errors in the heating system so it will run correctly. It turns out that he is an expert in Buderus systems and I was glad that he came personally to do the work. He is easy to reach at his cell phone # and responds promptly to emails and texts. Our washing machine is now dying and our new one needs to be installed in the basement instead of the first floor. It is due to be delivered in 3days, so Shawn added us to the schedule tomorrow so that all the water and drainage pipes are ready to hook up when the washer arrives. We are very satisfied and plan to hire Shawn again for future needs.
Description of Work: Fixed the hot water and got our heating system to run correctly when programmed.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$290

Warren R.
05/2013
5.0
plumbing
  + -1 more
He responded to our call the same day, came the following day, and fixed the problem. He estimated it would cost $125 or more but only charged us $80. I have already referred him to someone else who needed a plummer.
Description of Work: He repaired the toilet.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$80

Contact information

511 SUTTON ST, UNIT 2304, North Andover MA 01845, MA 01845

http://www.shawnsplumbingandheating.com

Service hours

Sunday:
8:00 AM - 2:00 PM
Monday:
7:00 AM - 5:00 PM
Tuesday:
7:00 AM - 5:00 PM
Wednesday:
7:00 AM - 5:00 PM
Thursday:
7:00 AM - 5:00 PM
Friday:
7:00 AM - 5:00 PM
Saturday:
8:00 AM - 2:00 PM

Licensing

Insured

Licensed*

Trade License Number
M-31573-J
Trade License Locale
Massachusetts
Trade License Authority
Plumbers and Gas Fitters
Trade License Expiration
05/01/2026

Eco-friendly Accreditations

LEED Accredited Professional
No
Energy Star Partner
Yes
EPA Lead-Safe Certified
No
Use Green Products or Work Practices
Yes
State Contractor License Requirements

All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

*Contact business to see additional licenses.


Service Categories

Plumbing,
Water Heaters,
Heating and Air Conditioning,
Wells and Pumps,
Drain Cleaning

FAQ

Shawn's Plumbing & Heating is currently rated 4.9 overall out of 5.

Sunday: 8:00 AM - 2:00 PM

Monday: 7:00 AM - 5:00 PM

Tuesday: 7:00 AM - 5:00 PM

Wednesday: 7:00 AM - 5:00 PM

Thursday: 7:00 AM - 5:00 PM

Friday: 7:00 AM - 5:00 PM

Saturday: 8:00 AM - 2:00 PM

Shawn's Plumbing & Heating accepts the following forms of payment: Check,Venmo,Zelle
Yes, Shawn's Plumbing & Heating offers free project estimates.
Yes, Shawn's Plumbing & Heating offers eco-friendly accreditations.
No, Shawn's Plumbing & Heating does not offer a senior discount.
Yes, Shawn's Plumbing & Heating offers emergency services.
Yes, Shawn's Plumbing & Heating offers warranties.
Shawn's Plumbing & Heating offers the following services: All Plumbing and Heating service and repair and replacement, Water Heaters, High Efficiency Boilers and water heaters, Heat Pump water heaters, Mini Splits, AC service, New construction, remodel, well pump repair and replacement, water filters and water softeners, small repairs, toilet repair, etc... Serving North Andover and Surrounding

Contact information

511 SUTTON ST, UNIT 2304, North Andover MA 01845, MA 01845

http://www.shawnsplumbingandheating.com

Service hours

Sunday:
8:00 AM - 2:00 PM
Monday:
7:00 AM - 5:00 PM
Tuesday:
7:00 AM - 5:00 PM
Wednesday:
7:00 AM - 5:00 PM
Thursday:
7:00 AM - 5:00 PM
Friday:
7:00 AM - 5:00 PM
Saturday:
8:00 AM - 2:00 PM