Lorusso Building & Remodeling

The job went perfectly. Obviously there were challenges and road blocks along the way but our experience was determined by how professionally these obstacles were overcome and not if they appeared. The project was on schedule, on budget and the end result was exactly what we hoped to achieve. This was the first time we have had work of this scope done to our home. It is very overwhelming to see your house ripped into pieces. Especially when you consider that you are putting a massive amount of faith into a person without any real personal experience with those individuals. Apparently, Lorusso Builders is aware of this because their patience level is very high. All questions, and I had many, were answered clearly and concisely. I have a background in Engineering so it was easy for me to get tangled into aspects that were ?work in progress?. I would ask, and have the outcome explained, but soon learned that I could sit back and watch the show without asking. All of the things I was concerned about would eventually be addressed without my saying anything (although I did keep a list just to be sure). There was almost always a Lorusso on site, they are a family run company, and this makes a large difference as well. The home designs were done in advance by a different company and they did a very good job, but the Lorusso?s were quick to identify real world challenges that might have worked on paper but would not have worked in person. They communicated as well as adapted to these changes dynamically and without creating concern on our part. This was key because, for us, seeing our world peeled apart introduced plenty of stress. Having these challenges communicated with a thought out solution made all the difference. In the end, the experience was excellent, the communication was excellent and the resulting product has been excellent.

I think what impressed me the most was there professionalism. They showed up at the same time every day, worked until the end of the day. They kept it as clean as could be, vacuumed every day. They treated it like a house that people were living in. We haven't seen that with many contractors in the past. We have had zero problems and we've recommended them to many other people.