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3.01 Reviews
Showing 1-1 of 1 reviews
Victor M.
08/2011
heating & air conditioning/hvac
+ -1 moreI haven't ever seen him after my payment. He never ever answers my emails to him. I have managed to talk to him over the phone three times, and he promised to show up and deliver some remaining items (filtering, air duct components etc), but he never did, even though I had to adjust my plans and stay home for his 'scheduled' appointments. James Hansen and his laborers worked in a hurry (they have managed to complete the whole installation in one day), but they cut corners everywhere and did not provide the quality I had expected from a Carrier distributor. Examples: - they have attached air duct elements to the ceiling plaster with screws. Those got loose immediately, I had to reinforce the connections myself; - the air ducts in the attic were simply not tight, allowing the air out of the system and refrigerating my rooms and the attic; - he didn't follow manufacturer's instructions when charging the system with refrigerant (this violates the whole idea of energy efficient setup). - they installed the system components sub-optimally (easy for them to install, but difficult for me to navigate the attic now); - he broke the air filtering system, took it with him 'for exchange' and never returned it back. The system is not yet complete (after 8 months), although the hot part of the summer is over. Update August 03, 2011: He delivered filters to my house, I was not present, he left them at the door. Update August 11, 2011: started up the system without the installer. Update October 14, 2011: the system worked through the season quite well. I found weak air flow in one big room. The installer never contacted me for the issues he had promised to address. Victor Mazurenko, Medfield, MA
Description of Work: I have hired James Hansen to install the attic-based A/C system in my single-level house in December 2010. He has collected 100% payment after all equipment was installed (but not started/tested yet) and signed the agreement on a system start-up date in May 2011.
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$7,500
Contact information
12 Main Street, Norfolk, MA 02056
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Insured
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Service Categories
Heating and Air Conditioning
FAQ
Hansen HVAC is currently rated 3 overall out of 5.
No, Hansen HVAC does not offer free project estimates.
No, Hansen HVAC does not offer eco-friendly accreditations.
No, Hansen HVAC does not offer a senior discount.
No, Hansen HVAC does not offer emergency services.
Yes, Hansen HVAC offers warranties.
Hansen HVAC offers the following services: Residential Heating and Air Conditioning - We are proud to offer the Carrier Corp product as main components that we install. We are licensed and insured in the state of Massachusetts. We do install conventional a/c and heating systems along with the Unicco high velocity a/c and heating systems. We are also members of the MassSave CoolSmart Program which does offer, amazing rebates to the consumer. We have over 17 years in this field there is not a home that we cannot a/c or heat.
Contact information
12 Main Street, Norfolk, MA 02056