Five Stars Movers

I would recommend Five Stars Movers for any moving project!! On time, professional at every stage and very efficient!! Chris, Jose, and Jesus were the best moving crew I've ever worked with!!

Lots of scratched and broken things. Some irreplaceable. The price paid to the men was much higher than our expected payout. I chalk this all up to a few factors. But I've decided there aren't any true 5 star movers in New England. Sorry but just not wholeheartedly overjoyed.

Absolutely terrible experience. If I could give it a negative rating I would. When they fist packed up my apartment in Boston they tried to add charges after everything was already packed up. Only when I said “ok bring everything back up then” did they meet me on the middle with a fair resolution. I put my stuff in storage until I had an address in my new location and once I had a delivery address I tried for a few months to get on a truck but communication was poor. The last email I received after that said “I’m working on it I think I will load up over the weekend I will let you know as soon as finish loading up the semi.” The next thing I heard was that the truck was 5 miles from the new city WITH MY FURNITURE ON IT! I had NO warning and was told that if I couldn’t accept delivery I would be charged for holding the truck up. I pointed out that I wasn’t even in the city and that it was 2pm on the Friday of a holiday weekend and I had no warning at all. I ended up having to scramble to get a storage unit in about 1 hour, have a friend take $3300 out of a bank to pay them on site because they refused to unload unless I had the cash. In addition, I had to pay $800 for an additional shuttle truck because I didn’t have time find a place that could fit the big truck. As I communicated this all I got was defensive attitude and no accountability. Even as I was trying to work this out with them they simply stopped responding to my emails. I believe they have predatory pricing. They low ball quotes but will to all they can do add additional charges when they have the customer over a barrel. I will NEVER use this company again and hope no-one else does. It’s sad that a company can stay in business with an attitude and communication like this. It’s well worth paying more initially for a reputable, honest moving company. DO NOT USE THIS COMPANY.

These Guys are not professional at all, bad behavior and overcharged, broke your stuff and rude on site people. I had 1200$ Dinning table + Artificial Plant both broken and they said it's covered and claim a file. now they settled with 78$, so be aware guys before any movement. I will say do not let them handle your precious money. They said your stuff will be going in single truck, but they changed in 2 times in between as per delivery guys. We moved from RI to TX do not had even 400sqft of stuff and they made it 525 sqft and made all single items added for another 800$ extra as per papers. Please do not book these guys and I am not alone check more reviews if you do not believe me. These guys do not have their website reviews, their A+ rating is fake. You will regret as soon as you have your stuff in their truck, they will not give you final price before loading. They said stairs are free, on delivery we got to know 1st 8 steps are free, who does that and then charged extra 75$???? The humiliation will start when your stuff is on their truck and you can’t do anything, they will increase your stuff by adding more items and you will ended up paying extra including mishandling your stuff while moving. Please check more reviews on BBB before giving them business. I regret my decision to give them business and went with them by canceling the cheaper and good guy, just due to giving a chance to local business, but they don’t worth having even respect.

The in-house inventory was conducted by a courteous staff member the day after contact. A free quotation was provided by the project coordinator assigned by 5 Star including an Angie’s List discount. Packing and wrapping were carefully done by the moving staff on-time during the agreed-to date. Items were temporarily stored and then moved to another state. The movers made contact prior to destination delivery and then carefully moved items into a self storage facility ahead of schedule.

They got the job done and did a good job and cooperated with the workers we had as well. They helped the workers move equipment and things around the home to get what they needed done.

Moves were on time, quick to load and unload the truck. Were careful with both the items and the floors/walls. Highly recommended.

It was a great experience. They were very helpful and managed making a stressful move not so stressful. Would definitely use them again and again.

This Company move us before at Our House but this time was My Mom who needs the services so I call them again at the last second and Erica was so polite and understand the situation perfect so 4 Movers arrive at my Mom's at 8:00 AM and not stop until everything was done at her new House, I believe that we use Five Stars Movers 3 or 4 times and everytime they surprise me with a different crew which always hard working Man. I do 100% recommend them. Five Stars for sure.

I went on Angies list looking for long distance movers. I spoke to someone from Angie's List who was VERY helpful. Purchased a plan that would be $1500. I then spoke to Erica from the company and gave her a itemized list of what would be moved. I then spoke to her closer to our move as we needed to add a washer and dryer. She told me no problem and that the movers would do an itemized list when they got there. My husband took many items and we also had two car loads of stuff. I instructed their foreman that certain boxes and bags (groceries) would be taken by me. They proceeded to take the items and box some of them up anyway. They did NOT use the mattress covers I purchased. I spoke to the foreman about it and he basically said "Whatever" . I had to clean up after the laborers. They threw all used tape rolls, plastic , and food rubbish on the floors. They did NOT pick up after themselves and didn't have a lot of care for my home. They used excessive amounts of tape to tape blankets. I informed Erica about it and she blew me off also. I feel like they only cared about making more money and OVERCHARGING!. We did have additional items to add to the move, but what they charged was ridiculous! They also did NOT have an accurate list They did not have either TV on the list and many other items on the list that was initially given, thus they used THAT excuse to OVERCHARGE us. They then insisted on receiving $600 cash at the time of delivery for "expenses" which did not go to the workers. Then want you to tip them also. Some of the workers were very nice though and I feel for them to be working for this company. NEVER USE THEM!

It went really well! no complaints at all!

Erica was a pleasure to deal with setting things up. Alan, Jose and Alex came out to do the work, and were outstanding: hardworking, very careful, patient, and flexible. They worked tirelessly to get the job done well. Excellent company with very competitive prices.

Arrived 4 days late Demanded hundreds more than agreed Put furniture in storage with company with BBB rating

They were fantastic! They were punctual, they were on time, they were neat, and fast. It was a driver and 2 helpers and they had the truck loaded. It wasn't a lot of stuff but the house where she lived was like 14 steps down from the porch down to the street level. When I moved in, it was absolutely brutal and these guys were like, It's okay. No problem. They even got there early.

Bad. The owner is very arrogant and rude with no communication skills or professionalism. I was an existing customer from years ago and called them first this time for a job but they showed up and were arrogant and rude and refused to wipe their shoes before stepping into the house. Can you imagine - if it's that hard for a moving company to wipe the shoes before walking into a house, then can you trust them with taking care not to dent or break things in your house?

Pretty much the only good thing I have to say about these movers is the price, and given that they lost one of my boxes with valuable items in it, it was not worth it. When I called around, Five Star gave me the most affordable estimate. Erika was reasonable on the phone, but she doesn't do the moving, and doesn't control when the movers actually show up. For my pickup in Worcester, the movers were hours late. They did not call me to tell me they were coming late. When I called the office, I was assured they would be arriving in 10 minutes. Another hour later, they had not shown up. They eventually showed up and put my things into their truck. A few days later, a driver called me to tell me he was driving to CA, and I could expect my items in 5-8 days. At least I think that was what he said - he was very difficult to understand. He FINALLY called me 7 days later, to say he would arrive the following day, between 11 and 2. Then he called at 1:30pm, to say he would arrive at 6pm. He finally showed up at 8pm, many many hours after originally promised. When he finally arrived, in a much larger truck than was used to pick up my stuff, he insisted that he could not bring it close to the building (despite an option to do so), and would charge me for a long carry. He left me no choice but to pay him extra money, or he would keep my items. Finally, they left balls of used tape and other packing materials in various spots around my apartment and hallway. I guess the moral of the story is you get what you pay for, but i certainly did not get the service described in the other Angie's list reviews.

Five stars for Five Stars Movers! The service rep. was professional without being rigid, and the moving guys were efficient, courteous and punctual! And their rates are amazing--can't find a better price anywhere! I will certainly use them again.

The movers arrived early and were courteous and professional. They were very efficient in packing the truck and used many pads to avoid damage. We packed all the boxes ourselves and with many fragile items everything arrived in perfect condition. When they arrived they quickly unloaded the truck and helped put together the bed. Our daughters' move -in date was a Sunday and they were willing to pick up and deliver on a Sunday. We have moved many many times and this was a perfect move.

Move took about 8.5 hours. Movers were very professional and careful. Sales Associate Erica was also very easy to work with. Very reasonable price compared to other quotes I got.

We were satisfied with the quality of service provided by this company. We initially contacted over 30 moving companies to receive price quotes and finally settled on Five Star Movers. They were not the lowest price quote, but somewhere near that. Our arrangements for service occurred over the phone with Erica and we visited the office once to pick up our wardrobe boxes. As other reviewers have mentioned, she was a pleasure to work with and quickly addressed all of our concerns. We purchased our other moving supplies online through another company because it was more cost-effective. On the day of the move, Five Star Movers arrived on time to pack our fragile items (flat panel TVs, art, and mirrors) and pick up all of the contents in our two apartments. They had several men and the job was completed very quickly. Since we wound up with less items in the truck than anticipated, we were able to adjust the price after making a quick call to Erica. Our belongings were in storage in Boston for about a month, which gave us time to search for an apartment. Once we found something we contacted Five Star Movers and our belongings arrived about two days after our move-in date. It was great timing for us and Erica was very communicative the entire time our belongings were en route. Unfortunately, we only received one crew member and his teenaged son. We had some very heavy pieces of furniture so we were concerned that they may not be able to complete the job. It was clearly very taxing for both of them and there were several nail-biting moments. We were relieved once everything was inside and the 3000 mile journey was complete. We aren't sure whether or not this is connected to the move, but a week later one of our flat panel TVs stopped working. A technician visited our home and identified the problem as a blown panel. The replacement cost was the same as a new TV. I'll always wonder if something happened during the moving or storing process that caused the TV to stop functioning. We did have insurance from an outside company, but our claim was denied because there was no physical damage. With no other recourse, we've just chalked it up to the challenges of moving.

Although my furniture did make it from Boston to Indiana without any damage and although the men who actually packed and delivered my furniture and other household goods were knowledgable, careful, efficient, courteous and professional, I would not recommend this company, nor will I use it again. I chose it because it submitted the lowest bid, and the service was of a correspondingly low quality. Once my furniture had been picked up in Boston, the company was unresponsive. It was difficult to find out where my furniture was or to get an estimate of when it would arrive. The company never called me: I had to call them several times, only to be told to call back in a few days. At one point I was told that the shipment was in transit, but that the company had no way of reaching the driver to find out where he was or when my furniture would arrive. Finally I was given the driver's cell phone number and was told to attempt on my own to reach the driver. I had been told that the furniture would arrive anywhere from 0 to 14 business days after pick-up and it took the full 14 days. The company does not seem to own its own trucks, so the furniture actually arrived a day later than promised because the truck the company had rented broke down and Five Star had to call the truck rental agency to arrange for a new truck. If you are on a tight schedule and need to be certain of the timely arrival of your furniture, I would not recommend this company, although when my furniture finally did make it to Indiana, it was intact. And the crew and drivers were hard working and careful to wrap and protect my furniture. The crews were also quite friendly and helpful about disassembling and re-assembling furniture and other items.

These guys were great - we used them 2x's within a 30 day period. In fact, in between we used a local company and had issues which is why we called them for the 2nd move. Both times they were great. Prior to the original move (4-bedroom home) a representative came out to give us an estimate. They're estimate was within $100 of actual cost. The crew was AWESOME - can't believe they moved all our stuff. For our 2nd move we originally told them just a dining room set - antique set including an all glass china cabinet - however while there, we added a sofa, 2 dressers, 5 additional chairs.......the crew was great. AND on top of all of this, when they got the house - we had them move furniture to our 2nd floor which the previous movers could not do!! Highly, highly recommend. I used Angie's list to find them.............trust the reviews.

That went really well. They were really efficient and friendly. Everything went smoothly. They completed the work in about 3 hours.

Everything went well. We paid for 5 hours of work. The woman I talked to on the phone, Erica, was really nice. She called me twice to remind me which I appreciated. She was the reason we ended up choosing the company. We got two other estimates that were the same cost, but we chose them because she was so great. I sent an itemized list to her and she sent me an estimate for 11 hours of moving. We only ended up need 5 hours so it was cheaper. I recommend them.

The service was very good. They were on time and contentious. There was no damage. They were polite. The only took one 10 minute break.